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FRS 2.0: A New Service, A New Approach, and A New Possibility

College of Humanities, Arts, and Social Sciences. FRS 2.0: A New Service, A New Approach, and A New Possibility Web 2.0 Tools for Managing Facilities and Shared Resources Reservations UCCSC 2008 P. James Lin. College of Humanities, Arts, and Social Sciences.

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FRS 2.0: A New Service, A New Approach, and A New Possibility

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  1. College of Humanities, Arts, and Social Sciences FRS 2.0: A New Service, A New Approach, and A New Possibility Web 2.0 Tools for Managing Facilities and Shared Resources Reservations UCCSC 2008 P. James Lin

  2. College of Humanities, Arts, and Social Sciences How conference rooms, labs, seminar rooms, etc.. were managed • Paper calendar/notes • In staff’s personal memory • Oracle Calendar Resources • Outlook But none of them worked well How about other costly commercial solutions?

  3. College of Humanities, Arts, and Social Sciences How people reserved conference rooms, labs, seminar rooms, etc. • People call • People come • People email • People fax …. Responsible staff have to be the one to check the availability, record the reservation, track the use, beside their regular job responsibilities

  4. College of Humanities, Arts, and Social Sciences Challenges for finding solutions • Hardware cost • Software cost • Technical support cost • On going maintenance cost • Individual unit’s unique requirements • Not all facilities are sharable to campus-wide • The needs may be mainly in academic dept. • Staff are too busy for doing their real jobs and • room scheduling is not on their job descriptions • Must be a long term solution • More …

  5. College of Humanities, Arts, and Social Sciences Needs of a New IT Base Service • Requestors make reservation on-line • Requestors check reservation status on-line • Facility administrators have absolute authority to • deny, approve, kick out others, block reservation, • and set whatever rules they want on the facility use • If a facility charges its uses, administrators know • exactly the amount requestors shall pay and • whether users have made the payment or not • And, more…. Must save time and cost, increase convenience and efficiency level, and minimize training and support needs!

  6. College of Humanities, Arts, and Social Sciences A New Approach • Think outside of the college domain • The UC trend in collaboration development • “All-in-one Service” principle • Applied User-Driven methodology to achieve comprehensive understanding customer’s requirements • Provides the best fit to what customer wants • Consistently pursue innovation to assist customers to accomplish their goals • Rapid prototyping • Reengineering the business processes • Apply Web 2.0 concept

  7. College of Humanities, Arts, and Social Sciences Results: FRS 2.0 • Summary • Online Facility Reservation System 2.0 (FRS 2.0) • FRS 2.0 surfs Web 2.0 wave • Can Access the system anytime and anywhere through Internet • Users are free from investing additional hardware, software & maintenance • Changes traditional facility reservation process • Easy, fast, reliable, convenient, and secured • Customizable and configurable

  8. College of Humanities, Arts, and Social Sciences User Groups • The Requestors • View facilities availability • Make reservation request on selected facility • View facility details • View request status or change reservation request • Retrieve confirmation numbers • The Facility Manager • Setup facility properties and features • View facility schedule • Manage new, change and cancel requests • Search reservations • Manage facilities • Manager have absolute authority to deny, approve, kick out & block reservation • Set whatever rules manager want on the facility use

  9. College of Humanities, Arts, and Social Sciences User Groups • The Accounting Manager • Search payments • Manage payments • Send billing statements • Generate payment reports • The System Administrator • Pre-configure individual FRS application settings before product service is released to customer • Manage user accounts • Manage facility owners • Manage user affiliations

  10. College of Humanities, Arts, and Social Sciences Design and Implementation • Architecture • Multiple-tier distributed end-to-end Java enterprise web application • Four application layers: presentation, persistence, business, and domain model layers • Each application layer is isolated from other layers but allows an interface for communication between them • Apply the Model-View-Controller (MVC) architecture to a JavaTM 2 Platform, Enterprise Edition (J2EETM) application

  11. College of Humanities, Arts, and Social Sciences Design and Implementation • Implementation • The presentation layer uses servlets and JavaServer Pages (JSP) technology • The persistence layer uses Hibernate, a powerful, high performance object/relational persistence and query service • MySQL DB • Business layer: Spring Framework is the leading full-stack J2EE application framework • Domain model layer consists of objects that represent real-world business objects

  12. College of Humanities, Arts, and Social Sciences FRS 2.0 Major Capabilities • Managing multiple institutions, facilities units, • buildings and rooms • Support both chargeable and free-of-charge facilities • Eliminate all the paper work and cumbersome • reservation process by replacing with innovative • business logic state machine • All communications between facility administrators and • requestors are kept for tracing purpose • Supports cluster type of room organization • Innovative technology allows facility managers to • configure their facilities dynamically • Security mechanism for secured access

  13. College of Humanities, Arts, and Social Sciences Requestor - main

  14. College of Humanities, Arts, and Social Sciences View/Change

  15. College of Humanities, Arts, and Social Sciences Facility Details

  16. College of Humanities, Arts, and Social Sciences Retrieve Confirmation

  17. College of Humanities, Arts, and Social Sciences Scheduling

  18. College of Humanities, Arts, and Social Sciences Manager View

  19. College of Humanities, Arts, and Social Sciences Manage Requests

  20. College of Humanities, Arts, and Social Sciences Search

  21. College of Humanities, Arts, and Social Sciences Facility Setup

  22. College of Humanities, Arts, and Social Sciences Accounting

  23. College of Humanities, Arts, and Social Sciences Manage Payment

  24. College of Humanities, Arts, and Social Sciences A New Possibility • The innovation of FRS 2.0 is rooted in CHASS College Computing (C3), the technology team of the College of Humanities, Arts, and Social Sciences at UC Riverside • FRS 2.0 has been used by UC Riverside and University of Massachusetts at Amherst, UC Irvine in configuration, and more in progress

  25. College of Humanities, Arts, and Social Sciences Turn Possibility to Opportunity • Under license from UC Riverside, C3Tech, Inc. made FRS 2.0 available to higher education FREE starting from January 2008 under SaaS arrangement • FRS 2.0 applies Software as a Services (SaaS) model with complete web base online facility reservations for higher education institutions • The 1st company provides SaaS business model with complete web base online facility reservations for higher education institutions Yes, FRS 2.0 is free to higher education under SaaS arrangement!

  26. College of Humanities, Arts, and Social Sciences Compare with other Commercial Products

  27. College of Humanities, Arts, and Social Sciences Turn Opportunity to Venture The FRS service has gone beyond its original small domain to benefit much larger populations to achieve an all-win result. This new FRS service developed by a new approach has created a new possibility for IT professionals to maximize their talents not only to fulfill their responsibility at UC, but also as a possible business venture in parallel with a career at UC!

  28. College of Humanities, Arts, and Social Sciences Another New Opportunity Shortly after FRS 2.0 was launched, another unique marketplace has been identified - Shared Resources Scheduling and Management (SRS) (e.g. research institutes that receive funds/grants from federal agencies such as NIH and NCI, similar federal audit requirements as the missions of UC ERS’). SRS was developed based on FRS 2.0 core architecture and libraries. Currently, it has been installed in a national leading cancer research institute who will use SRS as the tool to manage its shared resources.

  29. College of Humanities, Arts, and Social Sciences Shared Resources Scheduling and Management System (SRS)

  30. College of Humanities, Arts, and Social Sciences Shared Resources Scheduling and Management System (SRS)

  31. College of Humanities, Arts, and Social Sciences Q& A

  32. College of Humanities, Arts, and Social Sciences Contact James Lin College of Humanities, Arts, and Social Sciences UC Riverside Tel: 951-827-5031 Fax: 951-827-4537 Email: james.lin@ucr.edu Live site: http://frs.ucr.edu/frs2/

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