1 / 26

Osborn-Parnes Creative Problem Solving Process

Osborn-Parnes Creative Problem Solving Process. Mess-finding Fact-finding Problem-finding Idea-Finding Solution-finding Acceptance-finding Follow-up (my addition). Morale. Defects. Turnover. Mess-Finding. Mess-Finding.

bazyli
Download Presentation

Osborn-Parnes Creative Problem Solving Process

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Osborn-Parnes Creative Problem Solving Process • Mess-finding • Fact-finding • Problem-finding • Idea-Finding • Solution-finding • Acceptance-finding • Follow-up (my addition) MGT 561 Creative Problem Solving

  2. Morale Defects Turnover Mess-Finding MGT 561 Creative Problem Solving

  3. Mess-Finding A mess is a system of problems whose interactions are complicated and not clearly understood. Taken as a system, problems do not exist in isolation; each affects the fate of the mess of which they are a part. Evans, 1990 MGT 561 Creative Problem Solving

  4. Mess-Finding Reactive Approach: Observing unexpected change in a metric (e.g. drop in sales, increase in rework). Proactive Approach: Managers seek messes—never stop looking for ways to improve the business. Evans, 1990 MGT 561 Creative Problem Solving

  5. Mess-Finding A critical aspect of mess-finding is identifying a measure of effectiveness (MOE). MOEs are used to find out how well an existing system works and what it is worth. Change in an MOE can show that a mess exists. Example: percentage of on-time deliveries. Evans, 1990 MGT 561 Creative Problem Solving

  6. Mess-Finding Tools Control Charts Indication of possible mess MGT 561 Creative Problem Solving

  7. Another Mess-Finding Tool Gap Analysis What SHOULD be What ACTUALLY is Gap MGT 561 Creative Problem Solving

  8. Fact-Finding Measures of Effectiveness Organization’s Goals Basic Issues Existing Models Obstacles MGT 561 Creative Problem Solving

  9. Fact-Finding The purpose of fact-finding is to gather as much information as possible to increase understanding about the mess. Fact-finding helps avoid premature evaluation of the specific problems entwined in the mess. Focus is on mess – not solutions at this stage. Evans, 1990 MGT 561 Creative Problem Solving

  10. Fact-Finding VanGundy’s Questions for Diagnosing a Mess • What do you know about the situation? • What would be better if you resolved this situation? What would • be worse? • 3. What is the major obstacle facing you in dealing with this situation? • 4. What parts of the situation are related? • 5. When is the situation likely to get worse? Get better? MGT 561 Creative Problem Solving

  11. Fact-Finding Kepner & Tregoe’s Questions for Diagnosing a Mess • What is the deviation (versus what it is not)? • When did the deviation occur (versus when it did not occur)? • Where did the deviation occur (versus where it did not occur)? • To what extent did the deviation occur (versus to what extent it • did not occur? • Who is associated with the deviation (versus who is not associated • with it)? MGT 561 Creative Problem Solving

  12. Split Wrong Color Too Long Fact-FindingSome Helpful Tools • Flow Charts • Check Sheets MGT 561 Creative Problem Solving

  13. Problem-Finding Mess Problem MGT 561 Creative Problem Solving

  14. Problem-Finding The development of a problem statement for the real problem. Encompasses: • Conditions • Symptoms • Causes • Triggering events MGT 561 Creative Problem Solving

  15. Problem-Finding Types of errors: • Type I: Solving a problem that doesn’t exist. • Type II: Failing to recognize that a problem exists and therefore not solving it. • Type III: Solving the wrong problem. MGT 561 Creative Problem Solving

  16. Problem-Finding Example of Type III error: Problem identification: Nurses do not smile at patients. Real problem: Nurses have wrong attitudes about patients. MGT 561 Creative Problem Solving

  17. Problem-FindingSome Helpful Tools • Pareto Charts • Devil’s Advocacy • Five “Whys?” • Root Cause Analysis MGT 561 Creative Problem Solving

  18. Idea-Finding MGT 561 Creative Problem Solving

  19. Idea-Finding Purpose: To generate alternative ideas for solutions to the problem. The more ideas the better. Creativity is important. MGT 561 Creative Problem Solving

  20. Idea-FindingSome Helpful Tools • Brainstorming • Cause-and-Effect Diagrams MGT 561 Creative Problem Solving

  21. Idea-FindingMore Helpful Tools • “What if?” questions • Change the wording of the problem statement. • Representing the problem in a different form. MGT 561 Creative Problem Solving

  22. Solution-Finding Acceptance Practicality Cost Performance Time ROI NPV MGT 561 Creative Problem Solving

  23. Solution-Finding Purpose: To select the best solution from the alternatives identified in the idea-finding stage. Criteria for “best.” MGT 561 Creative Problem Solving

  24. Acceptance-Finding Policies “That will never work here” “We’ve always done it this way” Trust Obstacles Resources Power Risk Plan MGT 561 Creative Problem Solving

  25. Acceptance-Finding Purpose: To develop a plan of action to implement the solution. The solution must be sold to the client. MGT 561 Creative Problem Solving

  26. Acceptance-FindingSome Helpful Tools • PERT Charts • Gantt Charts MGT 561 Creative Problem Solving

More Related