Getting Unstuck: Creative Problem Solving. Ken Abrams, Ph.D. You-Know. Objectives. Explore why we need to be creative and how to get that way Propose a method to leverage new technology to improve problem solving creativity. The Challenge. Think different!.
Ken Abrams, Ph.D.You-Know
Solution: Use wrench as a pendulum weight to swing distant rope within reachFunctional Fixedness (Maier 1931)
D: What do we want?
C: Rank importance.
Step 2. Fact finding
D: What need to know?
C: Which first issues?
Step 3. Problem finding
D: How to? Challenge?
C: Work on which?
Step 4. Idea finding
D: New ways to do this?
C: Best ideas? new? risky?
Step 5. Solution finding
D: Decision points? Value?
C: Most relevant? Likely succeed?
Step 6. Acceptance finding
D: Obstacles? Aids?
C: Change needed? Success measures? Implement steps?Divergent/Convergent Problem Solving: Brain-storming (Osborn & Parnes 1967)
Judged likelihood is proportional to how easy it is to think of relevant (recent) examples
Once have a hypothesis, then accept only confirmatory data
Random event is less likely to occur again, because it happened recentlyBiases in Decision-Making Under Uncertainty (Tversky & Kahneman 1973)
Visual, tactile, text, numerical, computational
Writes reports and papers
Doctor, lawyer, academic, other professional, guru
Organizes knowledge in a verbal representational structure under general principles
Even if supporting evidence or data is non-verbal
Knowledge is verbal and accessible for solving problems
That can be represented in natural language
Can articulate principles or evidence behind one’s thinking
Because knowledge representation is organized under general principles and is verbal
Invested in the structure of one’s knowledge
Gives up theory only with extreme reluctanceSystematic Expert