Communicate Collaborate Learn Internet enabling your business - Arun Muthukumar

1. Communicate Collaborate Learn Internet enabling your business - Arun Muthukumar

2. Summary • How companies are transforming and growing by leveraging the Internet • From a steel foundry with factories in many locations, • to a retailer with 100+ stores • to a construction company with multiple remote projects • to providing Radiology scan reportsaround the world • Technology enabled new business models • far more efficient and faster than the traditional way a business is run • not limited by location or geographical boundaries • leveraging experts from around the world • enabling access to a global customer market • Case Studies and Examples You too can… innovate, accelerate and grow

3. Traditional business operation today • customers are local and limited (not much scope for scale) • a 2 hour business meeting with a potential customer requires 1 to 2 days of travel and tens of thousands in expenses. • training employees means sending a few to another city for a few days or no training at all • communicating with employees is once a year annual event orat most a quarterly meeting

4. ICT usage – past generation, now and the future generation • Past ICT Usage - computers, phone, fax • Office computerization, email communication • Current ICT usage - Mobile revolution, email • A cell phone from the courier boy to every person in the organization • Laptops and web based basic information sharing • Future - Communicate, Collaborate, Learn – seamlessly in one platform • Thru usage of Internet based technologies • Device independent (use them on your laptop, mobile or iPad) • Video everywhere – live, offline video content (like YouTube), searchable video • Reduce travel time and costs • Work together, collaborate, connect with experts • Train employees on what they need to know and best practices on a regular basis and evaluate them to ensure they know what they need to know.

5. Unleash the power of knowledge • Organizational success is increasingly dependent on innovation - successful innovation involves effectively utilizing and sharing knowledge gained over time • Increasing level of knowledge required at all levels of the work force. - rapidly changing needs, technologies, markets, customer dynamics • Unleashing the power of knowledge requires • Capturing and organizing content systematically • Utilising the best resources and expertise, independent of location • Providing systematic employee training programs Continuous Learning = Increased Knowledge = More Innovation

6. Use technology to unleash the power of knowledgeand leap into the future… • I want to train geographically dispersed employees • I want to communicate company policy & updates • I want to collaborate with experts and my clients • I want to manage my company’s internal knowledge • Organize costly training sessions once or twice a year • Paper based circular, emails, only text based possible • Physically host outside experts, use email or external collaboration software • Stored files and folders, & complex knowledge management systems • Virtual training sessions and evaluations • Text & video based communication • Live interactive virtual sessions, discussion forums and document sharing • Content management systems for organizing and sharing knowledge

7. The ideal solution – what is needed • Three key requirements to unleash the power of knowledge • Conveying key messages : Communication • Sharing best practices and working in teams: Collaboration • Organized system of learning about concepts and methods: Training • Other requirements for the solution : • Easy to manage across multiple locations • Cost effective • Remain flexible and change with user requirements

8. Calendar The Linkstreet platform Organized storage of content Notifications Assessments Document Sharing Discussion Forums Virtual meetings &Training Sessions Messaging Knowledge Management Live Sessions Communication LinkStreet Platform

9. CASE STUDIES

10. About Teleradiology Solutions and People4People • Pioneers in Teleradiology in India, founded in 2002 by Dr. Arjun Kalyanpur. • Provides Teleradiology services to hospitals, including interpretation of CT, MRI, ultrasound, nuclear medicine studies and X rays. • Provides Teleradiology services to hospitals in 20 countries globally. • Accredited by the US Joint Commission of Accreditation of Healthcare Organizations (JCAHO) • People4People Heart Strings founded by Dr. Sunita Maheshwari to help children with cardiac problems and for e-teaching of Cardiology PG students.

11. Knowledge management requirements • Employees are post graduate radiologists who need a high degree of customized training • High employee churn leading to costly training programs • Employees need to be constantly updated on various advances in their field • Expert opinion necessary for handling complex issues • High need for data security to maintain confidentiality

12. An integrated solution to meet their needs • One integrated platform for communication, collaboration and training • Live virtual training sessions for regular knowledge sharing sessions. • Content is organized by topic from multiple sources - recorded sessions, web, videos, presentations and documents. • Quizzes and assignments to assess progress. • Sessions with experts from around the world on a regular basis. • Targeted discussion forums for gathering inputs on specific issues and creating awareness. Completed 100+ sessions with expert doctors on various Cardiology and Radiology topics with students from all over India.

13. A construction Company example • Large construction company with many projects all over India • Main office needs to stay in touch with project sites • Engineers need to discuss and review drawings and plans with on-site managers • Workers on-site need regular training on process, procedures and best practices • Chairman and senior executives need to monitor live progress at every site • One Internet based platform for • Live, interactive meetings and discussions to multiple sites • Review sessions with western architects and site engineers • Secure storage and sharing of documents and plans

14. Ace coaching classes - course provider example • Leading IIT, CET, NTSE coaching classes provider in Bangalore with approx. 15 training centers around the city. • Venture funded by Infosys Narayan Murthy’s Catamaran Ventures. • Need to scale and reach out to a larger student population • Successfully trialed NTSE virtual training for students in remote class rooms • Conducted CET training for 300+ students connected individually from home • Now planning to roll out virtual training and revisions to all their students. • One Internet based platform for • Live, interactive classes and revisions across multiple sites • Sharing of documents and content • Follow up with practices quizes, Q&A sessions and discussion forums to clear doubts

15. A technology product company example • Large MNC developing complex technology product • Software developed in India, hardware designed in USA and optics in Italy • Factory located in Taiwan for manufacturing the product • Regular interaction required across various teams at all levels • No travel budget and limited training budget • One Internet based platform for • Live, interactive meetings and discussions across multiple sites • Sharing of documents and content and software • Live status updates available at all levels – from bug reports to project schedule

16. In collaboration with Bringing the best of applications, content, courses, communication and collaboration technologies, all in one platform Arun Muthukumar Linkstreet Learning arun@linkstreet.in +91 98456-49248

17. Thank you!!