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Helping People Around the World Connect, Communicate & Collaborate

Helping People Around the World Connect, Communicate & Collaborate

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Helping People Around the World Connect, Communicate & Collaborate

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  1. Converged Communications Platform Helping People Around the World Connect, Communicate & Collaborate

  2. Agenda • Company Overview • Market Trends • Business Solutions • System Overview • Growth Applications in the Market • Additional System Applications • Summary

  3. eOn Communications • eOn Communications Corporation • Over 100 years experience in developing innovative telecommunications products • Global communications solutions provider • Quality products • Made in U.S.A. • On-site support for our customers • Offer a comprehensive portfolio to a large and varied customer base: • Retail • Education • Healthcare • Distribution • Government • Contact Centers • Service Bureaus • E911 Centers • Sporting Venues

  4. Some Of Our Customers

  5. eOn Industry Recognition

  6. eOn Vision • Provide solutions that drive market direction, exceed expectations and create sustainable competitive advantages • Deliver integrated voice, video and data solution to each community of interest within your extended enterprise • Tear down geographic business barriers • Help differentiate your company as a market leader and drive your shareholder value through lower infrastructure costs • Reward your employees with increased efficiency and flexibility and make it easier for your corporate users to drive your process improvements • Make communications simple!

  7. Market Trends • Out of 135 Million American workers surveyed…* • 45 million worked from home, 24 million from a client’s or customer’s place of business, 20 million worked from their car, 16 million worked while on vacation, 15 million at an outdoor location, 8 million on a train or airplane • Almost all large firms have multiple locations • As do 6 out of 7 medium-sized firms** • 400 million users of Microsoft Office each day • Over 120 million Exchange / Outlook users*** * Dieringer American Interactive ** IDC Consumer Survey – The US Remote Office / Branch Office Opportunity *** Bill Gates, Microsoft, Real-Time Collaboration Web Conference

  8. Business Pressure Points • Business of all sizes are facing many pressures • Increasing demand for new solutions • Solutions must be enterprise class, yet affordable and easy to implement and use Distributed Workforce Increasing Mobility Demanding Customers Hungry Competitors Technology Expertise

  9. Opportunities Lower operation costs Cost-effectively deliver communications to remote offices and mobile workers by integrating your voice and data network Improve customer service and worker productivity Make your employees more accessible and improve customer service by using new, flexible communications applications Protect technology investments Reduce upgrade costs by implementing standards-based network solutions that easily allow you to migrate to next- generation technologies Secure data and the network Increase productivity, enhance collaboration and improve communications with secure network access for remote & mobile workers eOn Understands Your Business Challenges

  10. eOn Communications Business Solutions Millennium Converged Communications Platform

  11. Millennium Applications • Enables enterprises to implement IP based solutions • Reduces network costs • Enhances mobility flexibility • Strengthens business wide communication / collaboration • Drives cost reduction • Increases user efficiencies

  12. Millennium Applications Gateway • Legacy PBX Gateway • Q.SIG VPN PSTN • CTI Applications • CSTA • TAPI LAN/WAN Internet • IP/PSTN Gateway • SIP Trunking • T1 / PRI / Analog Trunks • Unified Messaging • IP Voice Mail • Collaboration • Teleworking • Mobile Extension Applications & Services Gateway • Flexible Architecture • Integration with existing data infrastructures Contact Center & Attendant Applications • Mobility Solutions • WiFi / DECT IP

  13. Attributes Benefits Business Attributes and Benefits Reduce costs through intelligent evolution of existing infrastructure to “IP enable” your network Connects to any legacy network Easy management, flexible architecture, easy growth from single platform One system for multiple applications Strengthen business wide communications Ties together distributed enterprises, partners, suppliers through a simple, centrally managed system Enabler of mobility and teleworker solutions Enhance mobile productivity

  14. Solution Overview WAN Internet PSTN Office PRI / T1 / Analog Trunks SIP Trunks & IP Networking Xlite SIP Softphone 6032D / 6022D WiFi Phones Outlook Contact Management – call control 4020A / 4010A 7032IP / 7022IP

  15. Millennium System Overview

  16. Millennium • Extremely flexible IP-PBX • Superior price/performance ratio • Ability to customize applications around customer needs • Guarantee against obsolescence • Graceful upgrade plan • Easy & inexpensive software upgrades • Standard bundled software • Modular growth pattern • No hidden costs to expand shelves or port size • Never a “forklift” upgrade • All components compatible from 128 to 1024 ports

  17. Millennium • IP connectivity • ISDN connectivity • Circuit switched or nailed up data connectivity • Global applications - international operability • Multi-site networking • Integrated ACD • Minimal spare parts • Universal analog interface card • Enhanced integration with voice messaging systems • WiFi wireless solution

  18. Millennium Hardware Design • Universal port oriented • No limitations to hardware combinations • Low power consumption makes it extremely economical to maintain for battery back-up and UPS • Distributed microprocessor technology disseminates processing duties among all line cards and telephones

  19. Millennium System Architecture • IP-enabled at a pace that’s right for your business • Fully universal ports - any slot will accept any type of card for either IP, digital or analog stations or lines • System is non-blocking with consistent speech quality • MTBF statistics averaging over 12 years • Handles traffic volumes up to 40,000 BHCC per hour • System has been “rugedized” to adapt to severe environmental conditions that exist in shipboard applications

  20. Extensive management, security and cost control features including: Station monitoring Station and trunk COS and profiles Traffic measurement and reporting Trunk problem tagging Variable system timers CAT5 or 2-Wire cabling options Station message detail recording (SMDR) Automatic station relocation Time of day restrictions Remote maintenance IP telephone configuration via web browser Feature access control Call duration timer Millennium Administration

  21. Modular Design • Offers tremendous expansion capabilities so that the system continues to meet overall communication needs as your business evolves • Grows up to 1024 ports in a building block configuration • The system consists of two basic cabinet configurations: • 8-slot cabinet • Provides eight 16-port card slots for a total of 128 available ports. • Cabinet may be expanded by adding two 4-slot expansion cabinets for a total of 256 ports, creating a full shelf. • 16-slot cabinet • Provides 16 card slots for a total of 256 available ports • 16-slot system may be expanded further by stacking up to three additional cabinets for a total of four 16-slot cabinets with a capacity of 1,024 ports.

  22. Millennium Cabinets 8 Slot Cabinet - 128 Ports 16 Slot Cabinet - 256 Ports

  23. Millennium Expansion Building block design makes it easy to expand the system up to 4 16-slot shelves (1024 ports)

  24. Millennium Rack Mount Version • 8-slot cabinets fit in a 19” Rack • Additional components required: • Shelf Extender Card • Dual Shelf Backplane • P.S. Blank Panel • 256-Port Rack Mount Package • Includes two 128-port cabinets, SCII, CS, 400W PS, two Rack Mount Kits, Shelf Extender Card, Dual Shelf Backplane, P.S. Blank Panel, Tech Manual, Modem, Memory Board

  25. System Equipment • 200W - 8 slot • 400W - 16 slot • Ring generator circuit supplies ringing and message waiting lamp current for analog station circuits, such as single line telephones • Battery backup trickle charge System Controller II controls system operation Common Services controls system maintenance and general services PowerSupply Master and Slave Concentrator Cards required in applications that have more than 256 ports.

  26. Millennium Interface Cards • 2-Wire Digital Station Card (2WDSC) • Interface to eNterprise Digital Telephones • Supports 16 telephones • Wiring distance advantages • Telephone line powered—up to 9,000 ft versus 3,000 ft with four wire • Telephone auxiliary powered—up to 12,000 ft • In a campus environment, a telephone can be extended to another on-site location as long as the proper line power surge protection is used.

  27. Millennium Interface Cards • Analog Line Card (ALC) • Handles all analog needs and is programmable on a per port basis (16 ports per card) • SLP Baby Board: analog station or DID trunk • Trunk Baby Board: loop start/ground start/TIE trunks • ICLID Baby Board: incoming Caller ID for local trunks • Metering Trunk Baby Board: supports loop start & ground-start trunks arranged for meter pulse detection; used in international applications • Metering Pulse Detector Baby Board: required in conjunction w/Metering Trunk Baby Board to detect 12 kHz or 15 kHz meter pulses • 900 Ohm Trunk Baby Board: supports 900 Ohm impedance trunks used in some international markets

  28. Millennium Interface Cards • IPConnect Services Card (IPSC) • Supports up to 32 Session Initiation Protocol (SIP) devices, any combination of: • Desktop IP phones • SIP softphones • IP networking trunks • IP messaging ports • IP wireless phones • Provides 100% non-blocking voice communications between IP phones, wireless phones, digital phones, analog phones, as well as IP, digital and analog trunks. • Supports NAT (Network Address Translation) traversal methods of Port Forwarding and STUN (Simple Traversal of UDP through NATs) • Provides web-based remote management and configuration

  29. IPConnect Services Card (continued) • Built-in support for G.711, G.723.1 and G.729 A/B codecs for improved voice compression and bandwidth over the IP network • Built-in support for Quality of Service (QoS) – DiffServ • DiffServ identifies voice packets as having a higher priority. Ensures voice connections are not delayed or dropped due to interference from lower priority data traffic. • G.729a compresses Voice packets down to 8k; with the IP header it corresponds to approx. 13k over the WAN • G.723.1 compresses Voice packets down to 6.3k; with the IP header it corresponds to approx. 10k over the WAN • 64k leased line = 6 simultaneous calls using G.723.1 or 4 calls using G.729a • 128k leased line = 12 simultaneous calls using G.723.1 or 9 calls using G.729a • Important Note: It is important that all devices involved in passing the voice packets support 'DiffServ' to guarantee Quality of Service (QoS)

  30. Millennium Interface Cards • Digital Trunking • Millennium supports bit oriented & ISDN Primary Rate (PRI) signaling protocols • Switch can use PRI for basic voice and data calls, over switched or dedicated trunks (B-channel trunks) • PRI trunks can be either T1 or E1 • Interface cards supported: • T1/ISDN PRI Card • E1/ISDN PRI Card • System Clock III • Supports T1s and E1s, even when both cards are installed in the same system • Mounts on the Common Services Card and is the system T1 or E1 master clock • Automatically detects the clock source or allows you to assign it

  31. Millennium Interface Cards • T1/ISDN PRI Card • Supports 1.544 Mbps interface capability with a 24-channel T1 trunk span w/channel-associated and ISDN signaling • System supports up to 32 T1/ISDN PRI Cards • Supports a mixture of ISDN and non-ISDN applications (i.e. INWATS and OUTWATS trunks can be programmed for ISDN signaling, while tie trunks on the same span line could use E&M signaling) • Installs in any odd-numbered card slot • 16 ports on the T1 Card and the first 8 ports of the card to its right are dedicated for T1 support

  32. Millennium Interface Cards • E1/ISDN PRI Card • Provides 2.048 Mbps with a 32-channel European standard E1 line • Available in 2 variants: • 120 ohm interface • 75 ohm interface • Installs in any odd-numbered card slot • Millennium supports T1 and E1 cards in the same system

  33. Various Signaling Formats Supported • EIA/TIA464-B standard defines: • loop-start trunks • ground-start trunks • E&M trunks - wink start, delay dial or immediate start • System supports both T1/E1 trunk side and T1/E1 station side signaling types • ISDN PRI trunk signaling for voice and data calls • Numerous variants of non-ISDN signaling protocols used internationally

  34. ISDN Primary Rate • Millennium supports the following protocol variants: • DMS-100 • 4ESS • DMS-250 • National ISDN • NET5 (a.k.a. ETSI or Euro-ISDN) • VN4 - French national PRI variant • Australian Macrolink ISDN PRI • Q.SIG - Recommended protocol for networking multiple Millennium systems and the worldwide standard for connecting multiple vendor PBXs in private networks using ISDN

  35. International • Millennium supports many digital trunk signaling system variants, with standards specified by ITU-T (CCITT) • R1 Modified Signaling • Russian Signaling System • Q.421 R2 Signaling • Switch supports R2 variants for several countries including: China Saudi Arabia Chile Philippines Poland Russia Venezuela Australia

  36. eNterprise Series IP Telephones Model 7032IP is a sophisticated and flexible feature phone – perfect for executives, office managers, administrative assistants and active employees who make and receive a high volume of calls. • 2 x 20 backlit display • 12 feature keys • 20 programmable keys • Speakerphone • Message waiting indicator • 2 Ethernet ports • Headset jack support Model 7022IP delivers the power and cost efficiencies of VoIP for office professionals with moderate telephone use. • 2 x 20 backlit display • 12 feature keys • 10 programmable keys • Speakerphone • Message waiting indicator • 2 Ethernet ports • Headset jack

  37. eNterprise Series IP Telephone Features Flexible Display Adjustable contrast and backlit display supports viewing in a wide range of user environments. Display provides call duration timer, calling party information and keeps a log to show who called while away from your desk. Visual Notification Message-waiting and ring indicator lamp provides visual notification of incoming calls and messages. Programmable Feature Keys One-button access to line appearances, speed dials and features you frequently want to access. Integrated Headset Jack A built-in headset jack eliminates the need for a separate amplifier box and, in turn, reduces costs and desktop clutter. Function Keys Easy access to call handling features including Hold, Forward, Transfer, Cancel, Release, Message, Speaker, Mute/Music and Menu Acoustic Control Rocker bar design provides fingertip control of speaker, handset, headset, music and ringer volumes as well as access to menu options. High Quality Speakerphone Full duplex speakerphone delivers high-quality, crystal clear communications for handsfree calls, paging and group listening. 7032IP

  38. SIP Based — support for Session Initiation Protocol means phones can be anywhere the IT infrastructure goes, including headquarters, branch locations and home offices Simplified Management — Dynamic IP addressing means phones can be relocated quickly and easily without a technician or IT support Mulitple Power Options — including support for power over Ethernet IEEE 802.3af technology Simple Wiring — phones connect to IP network using 10/100 base T Ethernet LAN connection. Each contain a built-in Ethernet switch and additional LAN port eNterprise Series IP Telephone Features

  39. eNterprise Series IP Telephone Features • Excellent Voice Quality — voice compression codecs optimize bandwidth and audio quality • Future Proofed — new features can be easily added via downloaded software and firmware • Programmable Feature Keys — optional 10 or 20 keys for customized access to advanced calling features • Optional Button Expansion Module — expands up to 192 programmable feature keys 7032IP + 2 Button Expansion Modules (BEM)

  40. eNterprise Digital & Analog Telephones eNterprise 6022D • 2 x 20 backlit display • 12 feature keys • 10 programmable keys • Speakerphone • Message waiting indicator • 2-wire cabling • Headset jack eNterprise 4010 Analog • 1-line • 3-line display • Caller ID support • 10 memory keys • Data port • Speakerphone • Message alert indicator eNterprise 6032D • 2 x 20 backlit display • 12 feature keys • 20 programmable keys • Speakerphone • Message waiting indicator • 2-wire cabling • Headset jack support eNterprise 4020 Analog • 2 lines • 3-line display • Caller ID support • 10 memory keys • Data port • Speakerphone • Message alert indicator

  41. Growth Applications in the Marketplace Teleworking Unified Messaging Convergence Mobility

  42. Teleworking • The business drivers associated with this technology are: • Employees wanting full feature connectivity while traveling • Employees who are required to work from home temporarily • Companies wishing to reduce real-estate expenses, take advantages of lower labor costs in an alternate location and/or improve employee satisfaction • Companies wishing to reduce long-distance charges to and from remote branch offices and telecommuting employees • Companies wishing to add resources flexibility to contact center environments

  43. Business Benefits • Hard cost savings can be seen in the areas of: • Real estate • Infrastructure requirements • Travel costs • Some of the biggest benefits to the company come in the form of soft costs to name a few: • Staff retention, skill retention • Employees contactable as part of the company directory • Utilization of part time workers to supplement peak demand • Employee satisfaction

  44. Remote Worker Solutions Home Office Cable / DSL Modem Router PSTN 7032IP / 7022IP 7032D / 7022D Home / Hotel / Airport Wireless Cable Modem WAN Internet 7032IP / 7022IP Xlite SIP Softphone

  45. Unified Messaging Growth • Unified Messaging will continue to grow over the next few years! Source: InfoTech 2005 Survey

  46. Messaging TDM based Plain VM Phone (DTMF) access to voice messages Unified Messaging PC becomes standard business tool TDM and IP based Computer Telephony Integrated Both phone and PC access to messages VM, Email and Fax in 1 single location Unified Messaging Evolution • UM Today / Future • Proliferation of mobile devices • IP based • Anytime/anywhere and any mode (DTMF / PC / Speech Recognition / Text to Speech) access to messages/info • VM, Email and Fax in 1 single location • Intelligent link applications (i.e., calendar, appointments)

  47. eNterprise IP Messenger • IP-based unified messaging platform • A single Ethernet connection supports up to 96 VoIP connections • Millennium integration via IPSC • Browser-based administration and user interface makes voice mail management easy • Accessible from any networked PC with an Internet connection • Users can configure and control • Personal mailbox settings • Greetings • Security code • Notification settings • Distribution lists and much more • Enables visual management of messages -organize and sort messages on screen

  48. eNterprise IP Messenger Unified Messaging • Allow users to retrieve their voice, fax and email messages from any email client interface • Voice messages can be downloaded, played, saved and stored as any other file • Fax messages are received as an Adobe PDF providing privacy and flexible management of faxes in an electronic format • UM makes it easier to share information and improves collaboration with others

  49. Cost Reductions through Convergence • For customers with multiple locations: • Centralize incoming calls to the main location • Optimize the number of business lines • 3 or 4 digit dialing between each of the sites • Free up receptionists / call coverage positions and make it easier to share roles during lunch hour and breaks • Reduce the number of phone systems to maintain and upgrade • Common access to centralized applications such as voice mail, unified messaging, contact center and IVR

  50. Multiple Sites - Before PSTN Main Site Remote Site 5118 Model 5118 Model 5130 Answering Position 5130 Answering Position