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Contemporary Organizational Behavior: IT, Knowledge Management, Globalization, Diversity, Ethics

Explore the role of information technology, knowledge management, globalization, diversity, and ethics in contemporary organizational behavior. Learn about current developments and discuss the impact and importance of these factors. Examine specific ethical issues and steps taken to address them effectively.

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Contemporary Organizational Behavior: IT, Knowledge Management, Globalization, Diversity, Ethics

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  1. Learning Objectives • Examine the role of information technology. • Present developments in knowledge management and human capital/intelligence. • Discuss the impact of globalization. • Identify the meaning of diversity and its importance. • Discuss the meaning of ethics and major factors of ethical behavior. • Describe major areas of ethical concern and steps taken to effectively address it. • Examine specific ethical issues.

  2. Introduction • Environmental context for organizational behavior is markedly different from past. • Management is forced to rethink approaches to operations and human resources because of: • Information technology, globalization, diversity, and ethics. • Organizations are now more responsive to both external and internal environments.

  3. Role of Information Technology • E-business • Still portrayed as a recent phenomenon and is almost equated with today’s Internet. • Knowledge management • Tangible knowledge assets captured and retained in organization structures and systems. • Intangible knowledge or intelligence possessed by employees and other stakeholders. • Human/Intellectual capital • Can be thought of as investors in the business expecting a return on investment.

  4. Globalization • Third phase of globalization - Friedman. • Fueled by information technology available to everyone in the world. • Implications for organizational behavior are profound and direct. • Cultures around the world impact the organizational behavior of managers and employees quite differently.

  5. Major Reasons for Increasing Diversity

  6. Diversity in Workplace Continued • Developing the multicultural organization • Reflects the contributions and interests of diverse cultural and social groups. • Acts on a commitment to eradicate social oppression. • Includes the members of diverse cultural and social groups. • Follows through on broader external social responsibilities.

  7. Diversity in Workplace Continued • Individual approaches to managing diversity • Learning • Empathy

  8. Organizational Approaches to Managing Diversity • Most common techniques include: • Testing • Training • Mentoring • Work/Family Programs

  9. A Flextime Framework

  10. Innovative Work/Family Programs

  11. Ethics and Ethical Behavior • Factors determining ethical behavior: • Individuals and groups • Cultural • Organizational • External environment • Other factors leading to ethical problems in organizations: • Peer pressure on people to be less ethical. • Difference in views from one person to another.

  12. Ethics and Ethical Behavior Continued • The impact of ethics on “bottom-line” outcomes • Increasing evidence that ethics programs and being ethical pays off for organizations. • Employee privacy issues • Computer technology • Mandatory drug testing • Efforts of organizations to control the lifestyles of their employees.

  13. Questions ?

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