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Unit 4 Giving Information about the Hotel

Unit 4 Giving Information about the Hotel. Topic 1: Information about the Hotel. Background Information.

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Unit 4 Giving Information about the Hotel

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  1. Unit 4 Giving Information about the Hotel

  2. Topic 1: Information about the Hotel Background Information When you are traveling or on business trip, you have to find some places to stay. Hotel will be your first choice. There are many kinds of hotels and you should know some useful expressions about it. 商务酒店Commercial Hotels 度假酒店Resort Hotels 会议酒店Convention Hotels

  3. Topic 1: Information about the Hotel Background Information 长住饭店Resident Hotels 公寓饭店Apartment Hotels 分时度假酒店Time-share Hotels 青年旅馆Youth Hostels 博彩酒店Casino Hotels 豪华型Deluxe Hotels

  4. Topic 1: Information about the Hotel Background Information 高级型Upscale Hotels 中级型Mid-tier Hotels and Motels 经济型Economy/Budget Properties 全套房酒店All-Suite Hotels 小旅馆Inn

  5. Topic 1: Information about the Hotel Situational Dialogue Mr. White and the tour guide Zhang Li are sharing information about Shangri-la hotel, in which they will stay these days. (A: Mr. White B: Zhang Li) A:Excuse me, where will we stay tonight? B:You will stay in the Shangri-la hotel, one of the best hotels in Beijing. A:How far is it to the hotel? B:It’s about 35 kilometers from Beijing Capital Airport. A:Would you please tell me more about the hotel?

  6. Topic 1: Information about the Hotel Situational Dialogue B:My pleasure. The missionof Shangri-la is to delight the guest every time by offering all-round services from hearts. A:Oh, I am really longing fortheir excellent services. B:I’m sure you will enjoy your stay there. Also, Shangri-La Hotel, Beijing is a landmark in the western part of the city, close to the financial district, Summer Palace, State Guesthouse, the Beijing Exhibition Hall, and Beijing Zoo. A:I have been looking forward to seeing the Summer Palace with my own eyes.

  7. Topic 1: Information about the Hotel Situational Dialogue B: It’s included in our itinerary, and there’re many other sceneries and historic sites in Beijing, such as the Great Wall, the Palace Museum, the Bird’s Nest, the Water Cube, and so on. A:How nice! I can’t wait to visit these places. B:I willshow you around the city, don’t worry. You must be tired after the long journey, I’m afraid you need a good rest, so we will go to the hotel first, and start our trip tomorrow. A:That’s very kind of you.

  8. Topic 1: Information about the Hotel Situational Dialogue B:We’re arriving at the hotel, please take good care of yourbelongings and be ready to get off. (A few minutes later) Well, here we are, this is the hotel, let’s go to thereception desk. A:OK.

  9. Topic 1: Information about the Hotel Vocabulary Beijing Capital Airport 北京首都机场 belongings (复)财产；所有物 landmark 标志性建筑；里程碑 mission 使命，任务，天职 reception desk (旅馆、饭店的)接待处，总服务台 the Summer Palace 颐和园 the Great Wall 长城 the Palace Museum 故宫 the Bird’s Nest 鸟巢 the Water Cube 水立方

  10. Topic 1: Information about the Hotel Notes 1.one of + 可数名词的复数形式……之一 Eg. Mary is one of my best friends. 玛丽是我的好友之一。 2.long for 期望，渴望，希望 Eg. People are longing for peace. 人民渴望和平。 3.look forward to sth./doing sth. 期望，期待，希望 Eg. We are looking forward to your coming. 我们期待你的到来。

  11. Topic 1: Information about the Hotel Notes 4.with one’s own eyes 亲自，亲身体会 Eg. I will see the Great Wall with my own eyes. 我要亲眼去看看长城！ 5.can’t wait to do sth. 迫不及待 Eg. I can’t wait to know the result of the final examination. 我迫不及待想要知道期末考试的结果。 6.show sb. around 带领……游览 Eg. I will show you around our campus. 我带你到我们的校园去看看。

  12. Topic 1: Information about the Hotel Useful Sentences Asking about the hotel 1.Which hotel will we stay tonight? 今天晚上我们住哪个酒店？ 2.What do you know about the hotel? 你对这个酒店了解多少？ 3.Have you ever heard about this hotel? 以前听说过这个酒店吗？ 4.What kind of service will be provided by the hotel? 酒店能够提供哪些服务？ 5.Would you please tell me more about the hotel? 能告诉我更多关于酒店的信息吗？

  13. Topic 1: Information about the Hotel Useful Sentences Explaining the location of the hotel 1.It’s about fifty-minute ride. 大约50分钟的车程。 2.It is not very far from the airport to the hotel. 从机场到酒店不太远。 3.It’s about 35 kilometers from Beijing Capital Airport. 饭店距首都机场约35公里。 4.It will take about an hour from the airport to the hotel. 从机场到酒店大约需要一个小时。

  14. Topic 1: Information about the Hotel Useful Sentences 5.It’s close to the financial district, Summer Palace, State Guesthouse, the Beijing Exhibition Hall, and Beijing Zoo. 饭店毗邻金融区、颐和园、钓鱼台国宾馆、北京展览馆和北京动物园。

  15. Topic 1: Information about the Hotel Exercises 1. Complete the following dialogue according to the Chinese in brackets and then read it in roles. Stephen Nobel (tour guide) and Mr. John Brown (guest) are on the way to hotel. (A: John BrownB: Stephen Nobel) A:Excuse me, where will I stay tonight? B:____________________________(我为您预定的是香格里拉大饭店｡) A:Great, I’ve heard a lot about the hotel. B:Oh, _____________________________________(它是北京最好的酒店之一。)

  16. Topic 1: Information about the Hotel Exercises A:________________________________________(酒店离这里远吗?) B:It’s about fifty-minute ride. A:OK. _______________________________________ (能告诉我更多关于这家酒店的信息吗？) B:Sure, ____________________________________ (理想的位置和良好的声誉使其成为旅游和商务人士下榻北京的首选。) A:___________________________________________________________ (谢谢你帮我安排这么好的酒店｡)

  17. Topic 1: Information about the Hotel Exercises B:You’re welcome. ________________________ (希望您居住愉快！) 2. Role Play. Make up a dialogue based on the following situation and role-play it to the class. Mr. Blank, an American, has just arrived at Dalian on a business trip. You are a tour guide, and have made a reservation in Shangri-la Hotel for Mr. Blank. You are on the way to the hotel. You and your partner should play the role of Mr. Blank and the tour guide.

  18. Topic 1: Information about the Hotel Knowledge Links Shangri-La Inspired by the legendary land featured in James Hilton’s novel Lost Horizon published in 1933, the name Shangri-La encapsulates the serenity and service for which Shangri-La is renowned worldwide. Figure 4-1：Shangri-La

  19. Topic 1: Information about the Hotel Knowledge Links Hong Kong-based Shangri-La Hotels and Resorts is Asia Pacific’s leading luxury hotel group and regarded as one of the world’s finest hotel ownership and management companies. The Shangri-La story began in 1971 with its first deluxe hotel in Singapore.  Today, there are 69 hotels and resorts throughout Asia Pacific, North America and the Middle East, representing a room’s inventory of over 30,000.  In addition, new hotels are under development in Austria, Canada, mainland China, France, India, Macau, Philippines, Qatar, Seychelles, Turkey and the United Kingdom.

  20. Topic 2: Information about the Hotel Rooms Background Information Different hotels will have different hotel room facilities. While having chosen the hotel, you have to decide which kind of room you want to stay. The followings are some useful expressions about room types. 标准客房Standard Room 大床房Double Room 两个单人床房Twin Room 单人房Single Room 套间Suite Room 联通房Connecting Room

  21. Topic 2: Information about the Hotel Rooms Background Information 普通房Junior Room 行政房Executive Room 高级房Superior Room 豪华房Deluxe Room 豪华房套房Deluxe Suite 普通套房Junior Suite 总统套房Presidential Suite 湖景房Lake-view Room 花园景房Garden-view Room 山景房Hill-view Room

  22. Topic 2: Information about the Hotel Rooms Background Information 海景房Sea-view Room 街景房Street-view Room 角房Corner Room

  23. Topic 2: Information about the Hotel Rooms Situational Dialogue While checking in the hotel, Mr. White wants to change their room reservation to let their family members stay together. (A: Receptionist B: Tour Guide C: Mr. White) A:Good morning, sir. What can I do for you? B:Good morning, I’m from China International Travel Service, and we’ve reserved rooms for our guests here. A:May I haveyour name and the guests’ names, please?

  24. Topic 2: Information about the Hotel Rooms Situational Dialogue B:OK, I’m Zhang Li, and the guests are Henry White, Linda White, Jimmy and Lily. A:Just a moment, please…Yes, you’ve booked two standard rooms. C:Excuse me, but we’d like to stay together with our children, could you please change our rooms to one junior suite? A:Let me check… ah, we still have junior suite available, but its rate is higher. C:No problem. By the way, is it a garden-view room?

  25. Topic 2: Information about the Hotel Rooms Situational Dialogue A:Yes, you can enjoy the beautiful garden from your room. C:It sounds good. Is it convenient for us to use Internet in the hotel? A:Yes, we have complimentary wired or wireless broadband Internet access in the hotel. Also, all suites have exclusive access to the Valley Lounge on the 12th floor, where you can relax with snacks and drinks, including complimentary champagne and wine. C:Great, I’ll take it.

  26. Topic 2: Information about the Hotel Rooms Situational Dialogue A:OK, I’ll help you with the registration procedures… this way, please. C:Thanks very much. A:It’s my pleasure. Hope you enjoy your stay with us.

  27. Topic 2: Information about the Hotel Rooms Vocabulary available 可用的，可得到的 broadband internet access 宽带互联网接入 champagne 香槟酒 complimentary (免费)赠送的 convenient 便利的，方便的 junior suite 普通套房 lounge 休息厅, 休息室 rate 价格，费用

  28. Topic 2: Information about the Hotel Rooms Notes 1.change…to… 更改为 Eg. I’d like to change the red T-shirt to a black one. 我想把红色的T恤换成黑色的。 2.be convenient for…to… 方便，合适的 Eg. It is convenient for us to take metro to work. 乘坐地铁去上班很方便。 3.have access to… 能够，有权利 Eg. We have access to the library in our university. 我们可以进入图书馆。

  29. Topic 2: Information about the Hotel Rooms Useful Sentences Offering help/service 1.Can/May I help you? 需要帮忙吗？ 2.How can I help you? 我能帮上您吗？ 3.What can I do for you? 我能为您做点什么？ 4.May I be of any assistance to you? 我能帮上忙吗？ 5.May I help you with your luggage? 需要我帮您拿行李吗？

  30. Topic 2: Information about the Hotel Rooms Useful Sentences Asking politely for sth. 1.Do you mind giving me a hand? 您介意帮我个忙吗？ 2.I’m wondering if you can help me. 不知您是否可以帮我一个忙？ 3.Could you please change our rooms to one junior suite? 能帮忙把我们的房间换成普通套房吗？ 4.May we have the honor to invite you to our party? 我们是否有幸邀请您参加我们的晚会？

  31. Topic 2: Information about the Hotel Rooms Useful Sentences Expressing best wishes 1.Hope you have fun. 希望您过得愉快！ 2.Hope you have a good time. 希望您玩得尽兴！ 3.Hope you have an enjoyable stay. 希望您过得愉快！ 4.Hope you enjoy your stay with us. 希望您在这儿过得愉快！ 5.Hope you have an unforgettable experience. 希望您有一次令人难忘的经历！

  32. Topic 2: Information about the Hotel Rooms Exercises 1. Complete the following dialogue according to the Chinese in brackets and then read it in roles. Stephen (receptionist) and Mr. John Brown (guest) are at the front desk of a hotel. (A: Stephen B: Mr. John Brown) A:Good afternoon, sir. __________________________ (我能为您做点什么？) B:Good afternoon, could you please arrange a room for me? A:____________________________ (你喜欢什么类型的房间？)

  33. Topic 2: Information about the Hotel Rooms Exercises B:A single room. A:___________________(请稍等。) Oh, you’re so lucky, we still have one single room available. B:________________________________________ (房价多少钱?) A:It’s RMB 288 Yuan per night. B:OK. ______________________________________(是海景房吗？) A:Yes. You can enjoy the beautiful sea view from your room.

  34. Topic 2: Information about the Hotel Rooms Exercises B:Great, ________________________________(我要了｡) Thanks for your help. A:______________________________ (不客气), hope you have a good time. (Mr. John Brown receives a phone call, and turns back to the receptionist) B: Oh, my colleague, Mr. Peter Smith, will come to Beijing next Thursday. May I book a single room for him now?

  35. Topic 2: Information about the Hotel Rooms Exercises A:Let me check…I’m sorry, sir, _________________ (我们的房间已经订满了), but I can put him on the waiting list, if there’s any vacancy, I will inform you, is that OK? B:OK, thank you very much. A:You’re welcome. ____________________________ (随时为您效劳。)

  36. Topic 2: Information about the Hotel Rooms Exercises 2. Role Play. Make up a dialogue based on the following situation and role-play it to the class. Mr. Blank, an American, has just arrived at Shangri-la hotel, Dalian.You are the receptionist and you should introduce the hotel rooms to Mr. Blank. You and your partner play the role of Mr. Blank and the receptionist.

  37. Topic 2: Information about the Hotel Rooms Knowledge Links Standard Room VS. Standard Suite Figure 4-2: Standard Room Figure 4-3: Standard Suite

  38. Topic 2: Information about the Hotel Rooms Knowledge Links There are Standard Room and Standard Suite in the Shangri-La Hotel. What are their differences? Please look at the following table and try to figure out it.

  39. Topic 2: Information about the Hotel Rooms Knowledge Links Table 4-1: Standard Room VS. Standard Suite

  40. Topic 2: Information about the Hotel Rooms Knowledge Links Table 4-1: Standard Room VS. Standard Suite

  41. Topic 3: Information about the Hotel Services Background Information What is “service”? Shangri-La has its own definition: S -Smile 微笑Sincere 诚恳 E - Excellent 优质Efficient 高效 R -Ready to service 准备好随时为客人服务 V -Viewing guests as VIPs 客人当贵宾招待 Visible & Valuable 见的设施和有价值的服务 I -Inviting & Informative 光临，提供相关信息资料 C -Creating 创造服务气氛Courteous 礼貌礼仪待人 E - Economy & Environment 经济环保理念

  42. Topic 3: Information about the Hotel Services Situational Dialogue Mr. White is calling a receptionist for some sandwiches and laundry service. (A: Receptionist B: Mr. White) A:Good afternoon, Lisa speaking, may I help you? B:Good afternoon, we’re a little bit hungry, but it is too early to have dinner now, can we order some sandwiches to be sent to our room? A:Yes, there is a menu in your room, you can have a look and then call extension 5007 for the room service.

  43. Topic 3: Information about the Hotel Services Situational Dialogue As for dinner, from the popular Nishimura, to our brand-new Blu Lobster restaurant, you’ll find a range of cuisines from traditional Asian cooking to the latest international favorites. B:Great, thank you very much. By the way, our children have made their clothes dirty, could you please send someone to collect the laundry? A:Sure, usually, articles collected before 10:00 a.m. will be returned by 8:00 p.m. the same day; articles collected between 10:00 a.m. and 2:00 p.m. will be returned by 2:00 p.m. the next day;

  44. Topic 3: Information about the Hotel Services Situational Dialogue articles collected after 2:00 p.m. will be returned by 8:00 p.m. the next day. Also, express service is available at 50% surcharge. As to more details, you can contact the room service center by extension 5002. B:Oh, you’re so helpful.I’m wondering ifwe can buy some typical Chinese souvenirs in our hotel. A:Sure, there is a gift shop, where you can find various typical Chinese products, such aspaper-cutting, silk, embroidery, painting and calligraphy, jade, Chinese tea, etc. These are very popular among foreign guests.

  45. Topic 3: Information about the Hotel Services Situational Dialogue B:OK, it sounds so attractive and interesting. I will go right now. Thanks a lot. A:You’re welcome, hope you have fun. B:Thank you, bye-bye. A:Bye-bye.

  46. Topic 3: Information about the Hotel Services Vocabulary cuisine 烹饪，菜肴 Embroidery 刺绣，刺绣品 express service 快洗服务 extension 电话分机 gift shop 礼品店，纪念品店 laundry 洗衣 menu 菜单 room service 客房送餐服务 sandwich 三明治 souvenir 纪念品，纪念物

  47. Topic 3: Information about the Hotel Services Notes 1.too…to… 太……而不能 Eg. He was too late to catch the last bus. 他来的太晚了，没有赶上末班车。 2.Nishimura 西村餐厅 Eg. Blu Lobster restaurant 蓝韵西餐厅 3.a range of 一系列的，全方位的 Eg. This restaurant offers a range of options for the guests. 这家饭店为顾客提供了多种选择。 4.I wonder if… 考虑，思考 Eg. I wonder if love is constant. 我在想真爱是不是能永恒。

  48. Topic 3: Information about the Hotel Services Useful Sentences Telephone 1.This is Lisa speaking, can I help you? 我是丽莎，有什么需要帮忙的？ 2.Hold the line, please. 请别挂断电话。 3.I will get you through to the banquet hall. 我会帮您接通宴会厅的电话。 4.Please call extension No. 5007 for room service. 需要送餐服务请拨分机号5007.

  49. Topic 3: Information about the Hotel Services Useful Sentences Restaurant service 1.These are our chief’s specialties. 这些菜品都是我们主厨的拿手菜。 2.Our western restaurant is famous for Italian food. 我们的西餐厅以意大利菜著称。 3.There is a vegetarian restaurant on the second floor of our hotel. 我们酒店二层有个素斋馆。

  50. Topic 3: Information about the Hotel Services Useful Sentences 4.Our hotel offers you a range of cuisines from traditional Asian cooking to the latest international favorites. 我们酒店可为您提供一系列美食，传统亚洲佳肴和国际流行的时尚美味应有尽有。 Chinese souvenirs 1.There is a gift shop beside our business center. 我们商务中心旁边有个礼品店。 2.Could you please recommend some typical Chinese products for me? 你能向我推荐一些典型的中国特色产品吗？

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