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ITS not Wizardry. The Collaboration of Dorothy and the Tin Man. Karen Leach, Colgate University David Smallen, Hamilton College ASCUE, June 1998. Video Clip Here-Wicked Witch. The Wicked Witch of the East by Patrick. The Wicked Witch by Douglas. Topics. Predictors of Success

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its not wizardry

ITS not Wizardry

The Collaboration of Dorothy and the Tin Man

Karen Leach, Colgate University

David Smallen, Hamilton College

ASCUE, June 1998


Video Clip Here-Wicked Witch

The Wicked Witch of the East by Patrick

The Wicked Witch by Douglas

  • Predictors of Success
  • Why Collaborations Fail
  • COSTS results
  • Self-help

Dorothy’s House by Briana



Common Goals

Sharing of Responsibility and Authority

not just sharing information or a service arrangement

Dorothy and the Happy Winkies by Stacey

the oz story
The Oz Story

Dorothy in the Poppies by Tracy

Dorothy in Bed by Vanessa

The Scarecrow by Susanna

Toto by Jessica



Dorothy by

The Tim Man by Elsa


We’re off to see the Wizard!

Four on yellow brick road clip

Dorothy and her friends by Dan C.


Flying Monkeys by Michael

“Collaboration is a necessary technique to master the unknown.”

---No More Teams

The Wicked Witch by Kevin


“The building of trust-based relationships requires time…and a significant level of interpersonal skill”

---Marshall, Transforming the Way We Work

The Cowardly Lion and Toto by Raheem


“Truly successful creativity and innovation---the type that transforms a discipline or marketplace---is as much a social act as an individual affair”

---No More Teams

Dorothy going to help the Tin Man by Mandy


“Life accepts only partners, not bosses…

Systems do not accept direction, only provocation.” -

Wheatley, Kellner-


Dorothy, Toto and the Scarecrow by Jarred


Glinda the Good Witch by Clara

Try to do something great….

project goals
Project Goals
  • Short Term:
  • Identify and Understand Examples
  • Develop Unit Costs
  • Test Hypotheses
  • Long Term:
  • Identify Exemplars
  • Develop Benchmarks
  • Determine components of Total Cost of Ownership

Tim Man trying to talk by Angela

progress to date
Progress to Date

Desktop Repair Services - 93

Network Services - 63

Administrative Information Systems - 29

Helpdesk Services - 23

The Good Witch by Kari

possible future work
Possible Future Work

Curricular Support

Equipment Replacement and Software Installation


Web Site

Residential Networking

Telephone Services

Library Services

Media Services

Glinda the good witch by Kacie

desktop repair services
Desktop Repair Services

83 U.S. Institutions

desktop repair services outsourcing hypothesis
Desktop Repair ServicesOutsourcing hypothesis


83 U.S. Institutions

desktop repair services outsourcing hypothesis18
Desktop Repair ServicesOutsourcing hypothesis


83 U.S. Institutions

network services
Network Services

59 U.S. Institutions

network services20
Network Services

59 U.S. Institutions

helpdesk services
Helpdesk Services

21 U.S. Institutions


In Summary

Dorothy and Toto by Jaclyn


Unveiling of Wizard video clip here

The Wizard in a dinosaur costume by Ryan

n i c e
  • Respect
  • Honor and integrity
  • Ownership and alignment
  • Consensus
  • Full responsibility and accountability
  • Trust-based relationships
  • Recognition and growth

---Marshall, Transforming the Way We Work

The Emerald City by Dan C.


“It’s not clear that life was ever so simple that individuals, acting alone, solved most significant problems. Our tendency to create heroes rarely jibes with the reality that most nontrivial problems require collective solutions”-

Organizing Genius - Warren Bennis

The Wicked Witch and her Castle by Paco


The innovative art work in this presentation is used with the kind permission of Sandy Andrews at Carminati Elementary School in Tempe, Arizona. The art is the result of a collaborative project involving over 50 children, many of them in the very early elementary school grades. You can view their complete on-line book and other curricular projects at

When you visit, be sure to e-mail the young creators in the land of Oz and tell them how much you enjoyed their drawings!

for further information
For Further Information

Presentation slides:

www. (karen’s url)