The Supervisory Challenge and Management Functions. Supervision: Concepts and Practices of Management , Second Canadian Edition Hilgert, Leonard, Shemko, and Docherty. © 2005 by Nelson, a division of Thomson Canada Limited. Learning Objectives.
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Concepts and Practices
Second Canadian Edition
Shemko, and Docherty
© 2005 by Nelson, a division of Thomson Canada Limited
4. Explain why effective supervisors should possess a variety of skills.
5. Define management and discuss how the primary managerial functions are interrelated.
first-level manager in charge of entry-level and other departmental employees
Differences in culture, ethnic background, gender, age, educational level, race, and lifestyle characteristics among employees.
Manager Supervisor Subordinate
Effective supervisors must have:
The difference between a good supervisor and a poor one, assuming that their technical skills are similar, is the difference in their managerial skills.
Human relations skills
Emotional intelligence skillsNeed for a Variety of Skills
Managerial skills can be learned and developed with:
The process of getting things accomplished with and through people by guiding and motivating their efforts toward common objectives
The person who does the things necessary to enable employees to get the job done
ExaltThe E-Z Route for Supervisory Success