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Crisis and Emergency Management The Leadership Challenge. Grant Chisnall Director 0402 118 971 gchisnall@dynamiq.com.au. Crisis and Emergency Management – The Leadership Challenge. About Dynamiq Current Climate Business Resilience Leadership Individual and Organisational Leadership

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crisis and emergency management the leadership challenge

Crisis and Emergency ManagementThe Leadership Challenge

Grant Chisnall

Director

0402 118 971

gchisnall@dynamiq.com.au

crisis and emergency management the leadership challenge1
Crisis and Emergency Management – The Leadership Challenge
  • About Dynamiq
  • Current Climate
  • Business Resilience
  • Leadership
    • Individual and Organisational Leadership
    • Prevention, Preparedness, Response and Recovery
what we do
What we do

Crisis & Emergency Management

Travel Risk Management

Strategic Security

Remote Medical

current climate
Current Climate

= PRESSURE

business resilience
Business Resilience

Ability to adapt quickly to evolvingsituations in a dynamic environment

slide7

What is an incident?

What is an emergency?

What is a crisis?

slide8

What is an incident?

An unplanned event that has the potential to threaten life, the environment or assets. If not controlled, an incident can escalate to an emergency and/or crisis.

What is an emergency?

A physical incident that threatens life, the environment, or property, but which on its own does not affect an asset’s long-term ability to do business.

What is a crisis?

Loss of management control resulting in an actual or potential threat to an assets long-term ability to do business due to the impact on the operability, image, reputation and liabilities of the company.

characteristics of a crisis
Characteristics of a Crisis
  • Misinformation
  • Confusion
  • Incomplete information
  • Underestimated
  • Intense pressure
  • Friction
slide12

“Leadership is the art of achieving more than the science of management says is possible“

Colin Powel, retired US General and Chief of Staff

slide14

The Comprehensive Approach

Prevention

Identify and minimise

Preparedness

Plan, train, test

Recovery

Continue Business

Response

Information, contain, control communicate

prevention
Prevention
  • Put your people first
  • Know your operating environment
  • Establish your resilience framework
preparedness
Preparedness
  • Invest in your people
  • Prepare yourselves – have the tough discussions – What If?
  • Practice first class intensity
response
Response
  • If in doubt call it out
  • Right People at the Right Time to make the Right Decisions
  • Set clear objectives
  • Trust and empower your team
  • Communicate – Communicate – Communicate
recovery
Recovery
  • Recovery starts from the point of incident
  • Human, Environment, Asset, Financial
  • Communicate, Communicate, Communicate
conclusion
Conclusion

The success of a crisis leader is measured in terms of their ability to influence or motivate key audiences towards a specific behaviour or belief.

Leading During Times of Crisis, Lynn Rolston and Denise McNerney, CEOs of IBossWell