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We talked to you. ‘What did you tell us....?’. What are the current issues / challenges. ‘More for the same or more for less’. Reaping the dividend of cost release. Developing the customer base as you emerge from economic turmoil. We distilled out : The ‘Small Big Things’.

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Presentation Transcript
we talked to you
We talked to you...

‘What did you tell us....?’

slide3

What are the current issues / challenges

‘More for the same or more for less’

Reaping the dividend of cost release

Developing the customer base as you emerge from economic turmoil

we distilled out the small big things
We distilled out : The ‘Small Big Things’

‘Those things that are small, easy to do and of relatively low cost in your world, yet big and of high perceived value in your customers world’

slide5

Why Bother

‘Develop sustainable competitive advantage’

Those ‘small big things’ have a value

Differentiate from the competition

slide7

Meeting the right needs

CUSTOMER UNDERSTANDING

Strategic Needs

Operational Needs

Our Focus

Strategic Business Needs

Unique Operational Business Needs

Operating Company Focus

Generic Operational Business Needs

Operating Company Focus

Buyers Needs

how i d i

Output ~

Organisational Opportunity Road Map.

People development plan

Output ~

Project streams managed within a customer focused framework .

Delivering the now ~ while developing the future

Output ~

Dashboard measures to monitor progress.

Delivering ‘more for the same’

How ~ I-D-I ?
slide9

Developing and Delivering~ ROI

Indicative example from elsewhere

Build it...C...R...A...MC...MR

Project Budget:- £ 150~175k, total upside = circa £ 1,850,000 ~ ROI 10:1

slide10

Who Are We?

A customer management consultancy

What is it?

An Enterprise approach to being customer focused

Where do we add value?

At the front end; Sales, Marketing, Customer Service and Customer Marketing

summary
Summary

Current Crisis offers Opportunity

Coming out the other side stronger

Logical Process that mitigates the risk of change

Providing the platform for organisational ‘step change’

Why not challenge us to resolve

what’s keeping you awake at night?

slide13

What’s in it for them & us!

Busy,busy,busy – does Sl 10 not do the job for you