Survey methodology four point scale
Download
1 / 5

Survey Methodology Four Point Scale - PowerPoint PPT Presentation


  • 139 Views
  • Uploaded on

Survey Methodology Four Point Scale. Overall Physician Satisfaction Indicators. All indicators (mean scores) are above HealthStream (HSTM) Research National Norms Top box ratings (*VS/DW), while somewhat lower for all indicators vs. last period, were higher than HSTM Norms.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Survey Methodology Four Point Scale' - avian


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
Survey methodology four point scale

Survey MethodologyFour Point Scale


Overall physician satisfaction indicators
Overall Physician Satisfaction Indicators

  • All indicators (mean scores) are above HealthStream (HSTM) Research National Norms

  • Top box ratings (*VS/DW), while somewhat lower for all indicators vs. last period, were higher than HSTM Norms

*VS= Very Satisfied; DW= Definitely Would


Key drivers of overall satisfaction
Key Drivers of Overall Satisfaction

Mean statistically higher than HSTM Research mean

Mean trended down from previous survey; not statistically significant


Target areas for improvement
Target Areas for Improvement

  • Administrative Staff – Communication with Physicians

    • How well the administrative staff communicates with physicians

  • Administrative Staff – Responsiveness

    • Administration’s responsiveness in addressing issues important to patient care

  • Hospital Efficiency – Scheduling OP Surgery

    • Ease of scheduling and performing outpatient surgical procedures.

  • Hospital-Based Medical Staff – Availability

    • Available to you and other physicians.

  • Hospital-Based Medical Staff – Communication

    • Communication with you and other physicians

  • Admission and Discharge Process – Coordination of Care at Discharge

    • Efforts to provide discharge planning for patients’ needs after they leave the hospital.

  • Staff Unit Quality – Response to Physicians

    • How promptly and accurately staff responds to physicians’ orders.

  • Staff Unit Quality – Communication with Physicians

    • How well staff communicates with physicians.


Survey respondents profile
Survey Respondents - Profile

  • 92% consider LG Health their primary hospital (n=259)

  • 51% have practiced at LG Health >10 yrs (n=259)

  • Participation by Specialty Category (n=267):

    Primary Care – 42%,Surgical – 24%, Medical – 18%, Hospital Based – 16%, Psychiatry – 1%

  • Two-thirds (66%) of the physicians responded that over 74% of their hospital admissions are to an LG Health hospital (n=214)

  • One in four physicians responded that their admissions to LG Health have increased compared to a year ago (n=255)

  • Active staff: 220; Courtesy: 38; Honorary: 1

  • Activity level breakdown of respondents (n=267):

    Frequent User – 32%, Hospital Based – 27%, Frequent Referrer – 25%, Other – 16%