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Business Communication 7e Ober

Chapter 12 Employment Communication. Business Communication 7e Ober. Employment communication. Compose and format a résumé. Compose a job-application letter. Conduct yourself appropriately during an employment interview.

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Business Communication 7e Ober

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  1. Chapter 12 Employment Communication Business Communication7eOber

  2. Employment communication • Compose and format a résumé. • Compose a job-application letter. • Conduct yourself appropriately during an employment interview. • Complete the communication tasks needed after the employment interview. • Practice business etiquette in the workplace.

  3. Do include on your résumé • Name, address, phone number, and e-mail address • Job objective • College major, degree, name of college, and graduation date • Jobs held, employers, dates, and duties • Special aptitudes and skills

  4. Do not include on your résumé • Bases for discrimination • Religion • Ethnicity • Age • Gender • Photograph • Marital status • High school activities

  5. Job objective Too general • An office position within a progressive company that offers excellent growth opportunities • An accounting position in an organization that values loyalty and rewards hard work

  6. Job objective (cont’d) Too specific • A secretary to the sales manager in the Loop area of downtown Chicago • An assistant internal auditor for a federally chartered bank in San Francisco

  7. Job objective (cont’d) Helpful • A secretarial position in sales management in the metropolitan Chicago area • An internal auditing position in the financial industry on the West Coast

  8. Describing your work experience Not: Worked as a night manager at Arby’s restaurant. But: Supervised a six-person night crew; handled all customer and worker complaints; closed the store each evening and made nightly deposits.

  9. Describing your work experience (cont’d) Not: Worked as a student assistant for a business professor. But: Typed exams for a business professor, graded assignments, and formatted manuscripts using desktop publishing software.

  10. Describing your work experience (cont’d) Not: Worked as a packager on an assembly line. But: Learned the value of precision and teamwork while working as a packager on a fast-paced assembly line; received Employee-of-the-Month award during my first year.

  11. Application-letter bloopers • I’m very thorough. I cross every I and dot every T. • I am a rabid typist. • Here are my qualifications for you to overlook. • I believe you would be very lucky to get me to work for you. 

  12. Application-letter bloopers • My true ability is deceiving. • As you can see, Dr. Tilton recommended me with no qualifications whatsoever. • Thank you for your consideration. I look forward to hearing from you shortly.

  13. Stressful interview questions • Describe a time when you were faced with a stressful situation that demonstrated your coping skills. • Give me an example of when you had to conform to a policy with which you did not agree. • Give me an example of when you had to make a split-second decision.

  14. Stressful interview questions • Tell me about a time when you were able to successfully deal with another person even when that individual may not have personally liked you (or vice versa). • Give me an example of a time when something you tried to accomplish failed. • Tell me about a time when you were forced to make an unpopular decision. • Describe a time when you set your sights too high (or too low).

  15. Job-interview bloopers • A job applicant challenged the interviewer to arm wrestle. • A job candidate said he had never finished high school because he was kidnapped and kept in a closet in Mexico. • A balding candidate excused himself and then returned wearing a full hairpiece. • A clumsy candidate fell and broke an arm during the interview.

  16. Job-interview bloopers • A candidate said he didn’t have time for lunch and then started to eat a hamburger and fries in the interviewer’s office. • An applicant interrupted the questioning to phone her therapist for advice. • A candidate dozed during the interview. • A candidate muttered, “Would it be a problem if I’m angry most of the time?” • An applicant wore headphones to the interview and, when asked to remove them, explained that she could listen to the interviewer and the music at the same time.

  17. Acting professionally • Meeting and greeting • Dining • Giving gifts • Around the office

  18. Key terms • application letter • business etiquette • electronic résumé • reference • résumé • solicited application letter • unsolicited application letter

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