SSA MANGEMENT MEETING ON 22 – 10 – 2013 ==================== KANNUR SSA

1. SSA MANGEMENT MEETING ON 22 – 10 – 2013 ==================== KANNUR SSA

2. Revenue Performance : Achievement Vs Target

3. REVENUE PERFORMANCE : APRIL to SEPTEMBER (Comparison with Last Year )

4. Voice Call Revenue Details

5. Progress in Provisioning New Connections

6. LL NPC Performance : April to September

7. LL NPC Performance : April to September ( Division wise )

8. LL NPC Performance : April to September ( Division wise )

9. LL NPC Performance : April to September ( Division wise )

10. BB Performance : April to September

11. Mobile SIM Activation April to September : 2013 - 14

12. WiMAX New Connections : April to September

14. FTTH : Average Revenue Per Connection & Ariel OFC Consumption Per Connection.

16. Revenue Improvement Being a commercial and business organization engaged in a stiff competitive environment revenue performance is recognized to be the key performance parameter to be set for individual/ group as all other performance activities are finally and collectively reflected in revenue. KTM 16

17. To meet the Revenue Target : i). Pre paid Sale through FRANCHISEEs to be increased. ii). Sale through existing DSAs/Shoppe to be increased . iii). Inactive Retailers and DSAs are to be identified. iv). Adequate number of additional DSAs to be enrolled . v). Pace in provisioning New Broadband connections to be increased . vi) .Sale of SIMs on very large scale with Special focus on MNP , through frequent Melas in all Exchange areas. vii). Low Plan BB Customers to be brought to Higher Plan. viii). New 2G/3G/MNP /BB connections to be provided in accordance with the target assigned to employees under ‘Personal Marketing Scheme for Employees.’ ix). LL DNP and closed connections are to be brought back .

18. RECONNECTION PURSUIT CELL 1) RPC FORMED IN TRA UNIT 2) DNP CUSTOMERS ARE CONTACTED FREQUENTLY 3) GRIEVANCES, IF ANY , ARE SETTLED IMMEDIATELY . 4) ALTERNATE AND APPROPRIATE PLANS ARE SUGGESTED WHEREVER POSSIBLE 5) CONVERSION OF LOWER PLANS TO HIGER PLANS ALSO ADVISED 6) TARIFF INFORMATION IS ALSO GIVEN 7) List of NPD numbers exchange wise is displayed in Kannur-net regularly and instructions given to DE / SDE / JTO/TTAs/TMs concerned for contacting them for making payment / reconnection.

19. Action Plan for Improving Revenue 1. CFA SEGMENT: • 5. Home Delivery of BSNL products / services: • New marketing strategy to be deployed for home delivery of our products / services to high value customers by organizing Exhibition / Personal meetings in office compound of Banks / LIC / Collectorate / Govt.Offices / Private firms / Hospitals etc. • 6. Increasing the Broadband Penetration: • Low Broadband penetration DSLAMs to be identified and special task for acquiring more connections has been assigned to the teams formed at Divisional level. • 7. Upgradation of 250 plan Broadband customers to higher plans: • Around 27% BB customers are coming under this category. List of the customers DSLAM wise has been displayed in Kannur-net & target for bringing them to higher plan has been fixed to TM / TTA / JTO concerned. • 8. Arresting the declining trend of Landline / Broadband: • MDF staffs are to contact the customers over phone to the NPD listed customers and TMs concerned are directly approaching them for payment / reconnection.

20. Action Plan for Improving Revenue 1. CFA SEGMENT: • 9. NPC Provision: • Flow of Drop wire & 5 Pair cable has improved now. Pending WL to be cleared Preferably in the order of pendency period . • 10. Timely provision of Broadband connections: • Provisioning time for new Broadband connection is to be ensured to be not exceeding days .

23. Improvement of OP Parameters Through FAULT MONITORING AND CONTROL • Computer Wing has arranged mediatory software to extract on line • FAULT STATUS DATA from CDR which are being displayed in • KANNUR SSA NET through the following Links : • “BB Faults Pending : > 3 days” • “Classified Customers Faults” • “LL Faults Pending : > 7 days” • “Duration Wise Faults Pending” • “CDR – Pending Faults” • “List of Exchanges having Fault Pendency LESS THAN 3 days.” • “List of Exchanges having no Pending Faults.” • Exchange Wise Pending Fault Status are visible to one and all in the • SSA at any point of time, resulting in containing and preventing from • Drifting to adverse situation.

25. Performance of CSCs : Prepaid Sale (Gross)

26. Performance of CSCs : Prepaid Sale (Gross)

27. SIM Activation : CSC Wise Performance

28. SIM Activation : CSC Wise Performance

29. CSC Wise BB Performance : April to September

30. CSC Wise BB Performance : April to September

31. Division wise Performance : Prepaid Sale (Gross)

32. Project Vijay : Performance Of Franchisees (April to September )

33. EB Performance : April to September ( Payment Received )

34. NEW EB Proposals Under Pipe Line

35. Multi storeyedBulidings in KannurExchanhe Area

36. Multi storeyedBulidings in KannurExchanhe Area

37. Leads Through UDAAN : April to September 2013

38. UDAAN : SA s PERFORMANCE : APRIL TO SEPT 2013

39. Udaan : Provisioning Time

40. Inventory Status as on 3-10-2013

41. W/L Clearence Status as on 1-10-2013

43. NPC - DEL Profile from 2000-2001 Kannur SSA Declining Trend

44. BB connection PROFILE of Kannur SSA

45. LAND LINE AND MOBILE REVENUE Kannur SSA PROFILE / Trend

46. Thank You