Verbal Communication

1. Verbal Communication Interviewing

2. Categories of Verbal Communication

3. Advantages of Verbal Communications Can be directed to a specific and correct audience You get an instant response or action You can control a situation and provide feedback Can address a single or multiple audience Very expressive method of communication Is inexpensive or free

4. Disadvantages of Verbal Communications • Can speak before you think – say inappropriate things • Lack of control over emotions – anger is easier to express verbally as opposed to in a written format • Thoughtless words can lead to further disputes on new topics. • Difficult to keep a record of verbal communication.No proof of what has been said.

5. Interviews • Telephone Interviews- first stage in a selection process. • One-to-one interviews – can be done for selection purposes, to extract information etc. • Group work – this can often be used as part of the selection process.

6. Important things to remember when being involved in an interview • Make sure you are dressed appropriately –first impressions count • Plan - plan in advance what you wish to say or ask • Research – if being interviewed, find out about the company. If interviewing – make sure your questions will gather the information you require. • Body Language – don’t slouch or appear un-interested. • Be alert and attentive – look enthusiastic and motivated. Maintain eye contact. • Listen – do not interrupt constantly. When listening acknowledge what is being said by smiling or nodding occasionally • Questions – ask sensible/planned question