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Communication and the Role of ICT. BTEC Business. Communication: The Role of ICT. In business, communication can be: between individuals between individuals and organisations within a business between a business and an external organisation. Communication.

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communication the role of ict
Communication: The Role of ICT

In business, communication can be:

  • between individuals
  • between individuals and organisations
  • within a business
  • between a business and an external organisation
communication
Communication

Communication takes place within networks. These are some of the types of network:

  • chain
  • circle
  • wheel
  • all-channel
communication1
Communication
  • A chain network e.g formal contact
communication2
Communication
  • A circle network e.g. between people at the same level
communication3
Communication
  • A wheel network e.g. sales teams report to head office
communication4
Communication
  • An all-channel network e.g. brainstorming
communication5
Communication

Communication in the business world is very different today compared to twenty years ago, because of:

  • Information and Communication Technology (ICT)
examples of ict use
Examples of ICT Use
  • Mobile telephones
  • Video and tele-conferencing
  • Lap-top computers
  • E-mail
  • Multi-media communications
communication failure
Communication Failure

No matter what medium of communication is used, it can fail if:

  • jargon is used inappropriately
  • badly written messages are transmitted
  • the message goes to the wrong receiver
  • information overload takes place
  • the communication channel breaks down
communication failure1
Communication Failure

In the UK until recently, firms wanting to move into e-commerce have been:

  • prevented due to slow connection speeds
  • affected by lack of broadband services

Go to the Activity for more on this.

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