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Analyzing LibQUAL+TM Comments Using Excel : an accessible tool for engaging discussion and action

Analyzing LibQUAL+TM Comments Using Excel : an accessible tool for engaging discussion and action. Elizabeth C. Habich Northeastern University. LibQUAL+ at NU: respondents and comments. All those comments !!. … What do they mean? … And what can I do about it??.

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Analyzing LibQUAL+TM Comments Using Excel : an accessible tool for engaging discussion and action

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  1. Analyzing LibQUAL+TMComments Using Excel:an accessible tool for engaging discussion and action Elizabeth C. Habich Northeastern University

  2. LibQUAL+ at NU: respondents and comments

  3. All those comments !! … What do they mean? … And what can I do about it??

  4. The challenge: No Atlas ti…. …No money… …No time…

  5. Action, I want Action!!

  6. Excel to the Rescue!

  7. Well, sort of to the rescue… Needed: Relational database Available : Flat file available What to do….?

  8. LibQUAL+ Dimensions

  9. Raw Comment “The library overall has a relaxing feeling to it, especially when it comes to finding the right place to study. With the size of its inventory the resources are infinite. There is barely any interaction with the staff though. This may be because students already have a sense of what they need/are doing before they go to the library.” (2007-#101)

  10. Three thoughts… “The library overall has a relaxing feeling to it, especially when it comes to finding the right place to study. With the size of its inventory the resources are infinite. There is barely any interaction with the staff though. This may be because students already have a sense of what they need/are doing before they go to the library.” (2007-#101)

  11. “The library overall has a relaxing feeling to it, especially when it comes to finding the right place to study.”

  12. “The library overall has a relaxing feeling to it, especially when it comes to finding the right place to study.” Library as Place LP-1: Library space that inspires study and learning

  13. “With the size of its inventory the resources are infinite.”

  14. “With the size of its inventory the resources are infinite.” Information Control (IC) - IC-3: The Print Collections I need to do my work.

  15. “There is barely any interaction with the staff though. This may be because students already have a sense of what they need/are doing before they go to the library.”

  16. “There is barely any interaction with the staff though. This may be because students already have a sense of what they need/are doing before they go to the library.” Affect of Service (AS) …. but which question?

  17. A well-run library that has lacked adequate financial support from the administration. More needed in electronic journals as well as books for our students. #13 (faculty, male, over 65, College of Arts & Science/Political Science; primary library:Snell Library)

  18. A well-run library that has lacked adequate financial support from the administration.More needed in electronic journals as well as books for our students.

  19. A well-run library… General/ positive …that has lacked adequate financial support from the administration. General More needed in electronic journals… IC /journals/e-journals/negative …as well as books for our students IC/print/negative

  20. LP-2: Quiet space for individual activities: Summary

  21. Top Positive Comments

  22. Top Negative Comments

  23. LP-2 – Quiet Space for Individual Activities /Noise /Negative: Selected Comments

  24. IC-2 Library Website enabling me to locate information on my own

  25. AS-3 Employees who are consistently courteous

  26. IC-6 Summary

  27. IC-6 Access Tools:Web of Science Comments

  28. Architecture Department Respondent Comments

  29. Mechanical & Industrial Engineering Department: Respondent Comments

  30. Mechanical & Industrial Engineering Department: More Comments

  31. Thank you! Elizabeth Chamberlain Habich Northeastern University e.habich@neu.edu

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