1 / 17

Self-Help Center: Providing Statewide Family Law Services

An overview of a self-help center that aims to improve understanding of family law procedures, increase access to family law courts, and facilitate quicker resolution of family cases. The center offers services such as a helpline, internet resources, workshops, classes, and training.

apratt
Download Presentation

Self-Help Center: Providing Statewide Family Law Services

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Overview Goals Special Projects Structure Avoiding Staff Burn-Out Family Law Self-Help Center Presented byKatherine Alteneder Service Delivery Model Data Collection Service Area Evaluation

  2. Instructions: • Delete sample document icon and replace with working document icons as follows: • Create document in Word. • Return to PowerPoint. • From Insert Menu, select Object… • Click “Create from File” • Locate File name in “File” box • Make sure “Display as Icon” is checked. • Click OK • Select icon • From Slide Show Menu, Select Action Settings. • Click “Object Action” and select “Edit” • Click OK Goals • Providing statewide services to self-represented people in family law cases that will • improve their understanding of family law procedures • increase their access to family law courts • facilitate quicker resolution of family cases

  3. Instructions: • Delete sample document icon and replace with working document icons as follows: • Create document in Word. • Return to PowerPoint. • From Insert Menu, select Object… • Click “Create from File” • Locate File name in “File” box • Make sure “Display as Icon” is checked. • Click OK • Select icon • From Slide Show Menu, Select Action Settings. • Click “Object Action” and select “Edit” • Click OK Structure • Advisory Committee • Judges • Court personnel: statewide and 3rd district • Attorneys: private, government and non-profit • Service providers: ANJC and ALSC • Government agency: CSSD • Project Director -- shared by 2 attorneys • 4 Facilitators -- paralegal equivalents

  4. Instructions: • Delete sample document icon and replace with working document icons as follows: • Create document in Word. • Return to PowerPoint. • From Insert Menu, select Object… • Click “Create from File” • Locate File name in “File” box • Make sure “Display as Icon” is checked. • Click OK • Select icon • From Slide Show Menu, Select Action Settings. • Click “Object Action” and select “Edit” • Click OK Service Delivery Model • Helpline • Internet • Workshops, Lectures & Classes • Training

  5. Instructions: • Delete sample document icon and replace with working document icons as follows: • Create document in Word. • Return to PowerPoint. • From Insert Menu, select Object… • Click “Create from File” • Locate File name in “File” box • Make sure “Display as Icon” is checked. • Click OK • Select icon • From Slide Show Menu, Select Action Settings. • Click “Object Action” and select “Edit” • Click OK Helpline • Caution • Mini-intake: screens & procedural posture • ID need & ID forms • Provide education & discuss options • Determine how to provide materials • Discuss follow-up and referrals • Survey

  6. Instructions: • Delete sample document icon and replace with working document icons as follows: • Create document in Word. • Return to PowerPoint. • From Insert Menu, select Object… • Click “Create from File” • Locate File name in “File” box • Make sure “Display as Icon” is checked. • Click OK • Select icon • From Slide Show Menu, Select Action Settings. • Click “Object Action” and select “Edit” • Click OK Internet • Access:nearly universal in Alaska • Download speeds & computer speeds • E-mail service provider limitations • Printer quality & availability • Content • Independent & in tandem with phone • “Do no harm” • Format • Low literacy • Accessible text • Tech considerations: PDF/Word etc

  7. Instructions: • Delete sample document icon and replace with working document icons as follows: • Create document in Word. • Return to PowerPoint. • From Insert Menu, select Object… • Click “Create from File” • Locate File name in “File” box • Make sure “Display as Icon” is checked. • Click OK • Select icon • From Slide Show Menu, Select Action Settings. • Click “Object Action” and select “Edit” • Click OK Workshops & Classes • Walk-in Workshops • 1x month at Fairbanks Courthouse • daytime workshops at Fairview Rec by ALSC • evening classes at Fairview Rec by APBP • Required Class • Family Law Education Class (Anchorage)

  8. Instructions: • Delete sample document icon and replace with working document icons as follows: • Create document in Word. • Return to PowerPoint. • From Insert Menu, select Object… • Click “Create from File” • Locate File name in “File” box • Make sure “Display as Icon” is checked. • Click OK • Select icon • From Slide Show Menu, Select Action Settings. • Click “Object Action” and select “Edit” • Click OK Training:our materials and/or law & procedure • Court Employees • DV Shelters • Legal Service Providers • public; private; non-profit • Non-Legal Service Providers • Government & private social service providers, including benefits & mental health

  9. Service Area • Court perspective: statewide • Customer’s perspective: worldwide • Local practices

  10. Special Projects • Systemic evaluation • Outreach & Collaboration • Project Management • Forms & Instructions • Internal resources development

  11. Systemic Evaluation: bird’s eye view from the public’s perspective • Navigating towards a balance • what the public needs and wants • what the system needs and wants • Creative problem solving • go way out of the box • don’t ask why, ask “Why not?” • Try it & get some data

  12. Outreach & Collaboration • Identify constituents & their needs • Target outreach & message • what are your resources • Build partnerships • leverage your resources • travel • Ramp up & say no • Anticipate resistance

  13. Project Management • The constant:people’s needs • The constant variables:law, procedure, players, resources, staff • An approach • constant calibration on both the tactical & strategic levels • diversify services • staff in-put

  14. Forms & Instructions • Test & ditch the bad ones • Literacy & analytical skills • Dynamic • Post on the web • Share with appropriate organizations • leveraging your resources

  15. Avoiding Staff Burnout • Service delivery model must meet their needs • Give them control • Mix-up the day • Special projects • Field Trips:outreach; research; observation; cross-training • Training: a little shot in the arm

  16. Data Collection: Do it!!!! • Helps you • manage staff • grow program • evaluate yourself • give the community useful information

  17. Evaluation Tools: Do it !!! • For all the reasons above and in as many ways as possible • on-line • lectures & workshops • mail-outs • Design a helpful tool for you (it’s not cheating)

More Related