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Problem #2. Do the same as in the previous problem for a hospital with the following activities and relationships Physician/patient Nurse/Patient Billing Medical Records Lab tests Admissions Diagnostic Tests. High. High. Physician /Patient. Nurse /Patient. Admissions. Production

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Presentation Transcript
problem 2
Problem #2
  • Do the same as in the previous problem for a hospital with the following activities and relationships
    • Physician/patient
    • Nurse/Patient
    • Billing
    • Medical Records
    • Lab tests
    • Admissions
    • Diagnostic Tests
slide2

High

High

Physician /Patient

Nurse

/Patient

Admissions

Production

Efficiency

Sales Opportunity

Billing

Medical Records

Diagnostics

Lab Tests

Low

Low

Low

High

Buffered Core

Permeable System

Reactive System

Degree of Customer Contact

problem 5
Problem #5
  • What are the differences between high and low customer service businesses , in general, for the dimensions listed below?