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Welcome to CMPE003 Personal Computer Concepts: Hardware and Software

Welcome to CMPE003 Personal Computer Concepts: Hardware and Software. Winter 2003 UC Santa Cruz Instructor: Guy Cox. Last Exam/Last Class Meeting. Final Exam (3 rd Mid–term) March 19 th , 8:00 AM, Earth and Marine Sciences 206 Bring a scantron form and pencil

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Welcome to CMPE003 Personal Computer Concepts: Hardware and Software

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  1. Welcome to CMPE003 Personal Computer Concepts: Hardware and Software Winter 2003 UC Santa Cruz Instructor: Guy Cox

  2. Last Exam/Last Class Meeting • Final Exam (3rd Mid–term) • March 19th, 8:00 AM, Earth and Marine Sciences 206 • Bring a scantron form and pencil • Bring your final project printout

  3. Final Project • Due no later than March 19, 2003 • You can turn in earlier..  • Power Point presentation • 4 pages • Extra points for special effects, animations • Up load to your CATS account and write file location on your printout http://www.soe.ucsc.edu/classes/cmpe003/Winter03/finalproject.html

  4. ManagementInformation Systems:Classic Models andNew Approaches Chapter 17

  5. Objectives • List and describe the classic functions of managers – planning, organizing, staffing, directing, and controlling • Describe the purpose and components of a management information system (MIS) • Explain how computer networking and related software have flattened the classic management pyramid • Describe how many companies use employees in task-oriented teams • Describe the purpose and function of sophisticated software for top managers • Explain the problems and solutions related to managing personal computers • Explain the concept of total cost of personal computer ownership

  6. Management Objectives Get the job done On time Within budget Satisfactorily Using available resources Planning Devise short-range and long-range plans and set goals to help achieve the plans Organizing How to use resources Staffing Directing Guiding employees to perform their work Controlling Monitoring progress towards goals Management Functions

  7. Management Levels • High level (strategic) • Long-range view • Planning • Middle level (tactical) • Carry out the plan • Assemble the material • Hire the resources • Organize and staff • Low level (operational) • Supervisor • Directing and controlling

  8. Management Levels: High Level • Job titles • Chief information officer (CIO) • Director of information services • Information resource manager • MIS manager • Comfortable with • Computer technology • Organization’s business

  9. Management Levels: Interaction Among Employees Traditional hierarchy • High level manager issues directives to a group of middle level managers • Each middle level manager issues directives to a group of low level managers • Each low level manager supervises other employees to see that the work is completed

  10. Management Levels: Interaction Among Employees Modern Hierarchy • Dispersion of information via network • E-mail • Groupware • Authority and work of managers has been altered • Promotes sharing of information • Decisions that were once management are now open for comment and change • Supports team-based and information-driven organization

  11. Management Levels: Interaction Among Employees Need new ways to monitor employees • Selection and training of employees • Set clear expectations • Management by Objectives • Create shared vision • Use customer satisfaction to determine performance

  12. Management Levels Flattening the pyramid

  13. Information Systems MIS Management Information System DSS Decision Support Systems EIS Executive Information Systems

  14. MIS: Management Information System • Data + Organization • Set of formal business systems designed to provide information for an organization • Computers are typical components

  15. DSS: Decision Support Systems • Supplements an MIS • Pulls information from variety of databases • Interactive • Nonroutine decision-making • Model – mathematical representation of real-life system • Simulation – using a computer model to reach a decision about a real-life situation

  16. MIS vs. DSS • MIS • Planned reporting • Standard, scheduled, structured, and routine • Constrained by the organizational system • DSS • Decision making • Unstructured and by request • Immediate and friendly

  17. EIS: Executive Information Systems • DSS for top-level managers • How decisions effect entire organization • Overall vision; company goals • Long-term objectives • Organizational structure • Staffing and labor relations • Crisis management • Control of overall operations • Access to information from external sources

  18. Personal Computers: Management • Benefits • Increased productivity • Independence from MIS department • Problems • No one in charge of overall purchase of PCs • Incompatibility • Network related issues • Needed data from MIS • Training • Inventory

  19. Personal Computers: Management Solutions • Staffing • Personal Computer Manager • Network Manager • Acquisitions policies • Information centers for assistance and training • Use software to control inventory of PCs • Remote access • Consider total cost of ownership (TCO)

  20. Personal Computers: Management • Personal Computer Manager • Technology overload – provide guidance to users for purchase and use • Data security and integrity – addresses the issues of who has access to what • Computer junkies – set guidelines for PC use • Network Manager • Operational • Provide methods for sharing • Install software • Backup • Network security

  21. Personal Computers: Management Manager Characteristics • MIS background • Technical knowledge • Benefits and limitations of computers

  22. Personal Computers: Acquisition • Standards • Hardware • Software • Data communications • Limit the number of vendors

  23. Personal Computers: Information Center • Services • Software and hardware selection • Data access • Network access • Training • Technical assistance • Easily accessible location • “User comes first”

  24. Personal Computers: Training Traditional approach • Sporadic participation • Minimal results for extended training Better approach • Initial training • Home-grown gurus • Follow-up support • Involve the workers • Web and CD based training

  25. Personal Computers: Inventory • Budgets • Software • Count computers • Determines components • Determine installed software • Check license • Check security

  26. Personal Computers: Remote Access • Equipment needs • Mobility • Security concern • Training

  27. TCO: Total Cost of Ownership • Initial hardware and software • Training • Support • Upgrading • Maintenance • Hardware • Software extras • Communications networks TCO estimated at four times the hardware costs!

  28. TCO: Reduce the TCO • Limited Options – standardize the ordering process including hardware, software, and options • Helpful software – counts computers and determines their components and installed software in a networked environment • Hardware and software upgrades – insure there is justification for an upgrade • Thin clients • Application servers

  29. Management Information Systems Leading Business into the Future

  30. See You Wednesday Thank you for A Good Class!

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