Embedding Literacy VCH Experiences

1. Embedding LiteracyVCH Experiences Linda Dempster, RN, MA Executive Director, Quality, Patient Safety, and Infection Prevention and Control March 2013

2. The Challenge Complex system • Few regulations/standards/protocols • Communication issues/multiple team members • Interface between humans and machines Risk of error is great!

3. Embedding literacy and essential skills Our work with: “embedding literacy and essential skills in infection control practices in hospitals” collaboration between VCH, HEU, Housekeeping and Decoda Solutions

4. Decoda’s expertise Literacy and essential skills for VCH some examples: 1. patient education pamphlets 2. housekeeping in hospitals

5. The keys to infection prevention and control prevention management

6. Housekeepers Lab Technicians Nurses Infectious Disease Physicians Administrators Patients Infection Control Practitioners Physicians Pharmacists

7. Appropriate use of antibiotics Good housekeeping practices Treatment guidelines Routine cleaning and maintenance of all mobile equipment Good hand cleaning

8. Patient education original TLC Project

9. Version 2 TLC Project

10. Final version TLC Project

11. original TLC Project

12. Final version TLC Project

13. Housekeeper education-the before

14. Difficult to read/understand

15. The after

18. The carts before • No clear understanding of exact steps to follow when cleaning • No microfiber cloths • No colour coding

19. The carts after • Microfiber cloths • Colour-coded buckets

20. Clear instructions for use

21. Look where we are now • we asked the housekeeper about the new carts- • she said she really liked the new carts and especially the new micro fiber cloths • "I can feel them cleaning better".

22. Thank you!