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Embedding Literacy VCH Experiences. Linda Dempster, RN, MA Executive Director, Quality, Patient Safety, and Infection Prevention and Control. March 2013. The Challenge. Complex system Few regulations/standards/protocols Communication issues/multiple team members

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embedding literacy vch experiences

Embedding LiteracyVCH Experiences

Linda Dempster, RN, MA

Executive Director, Quality, Patient Safety, and

Infection Prevention and Control

March 2013

the challenge
The Challenge

Complex system

  • Few regulations/standards/protocols
  • Communication issues/multiple team members
  • Interface between humans and machines

Risk of error is great!

embedding literacy and essential skills
Embedding literacy and essential skills

Our work with:

“embedding literacy and essential skills in infection control practices in hospitals”

collaboration between VCH, HEU, Housekeeping and Decoda Solutions

decoda s expertise
Decoda’s expertise

Literacy and essential skills for VCH

some examples:

1. patient education pamphlets

2. housekeeping in hospitals

slide6

Housekeepers

Lab Technicians

Nurses

Infectious Disease Physicians

Administrators

Patients

Infection Control Practitioners

Physicians

Pharmacists

slide7

Appropriate use of antibiotics

Good housekeeping practices

Treatment guidelines

Routine cleaning and maintenance of all mobile equipment

Good hand cleaning

patient education
Patient education

original

TLC Project

slide9

Version 2

TLC Project

slide10

Final version

TLC Project

slide11

original

TLC Project

slide12

Final version

TLC Project

the carts b efore
The carts before
  • No clear understanding of exact steps to follow when cleaning
  • No microfiber cloths
  • No colour coding
slide19

The carts after

  • Microfiber cloths
  • Colour-coded

buckets

look where we are now
Look where we are now
  • we asked the housekeeper about the new carts-
  • she said she really liked the new carts and especially the new micro fiber cloths
  • "I can feel them cleaning better".