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PQRI Proposed Work Plan

This work project aims to enhance customer satisfaction in retail stores by identifying key areas of improvement and implementing effective strategies. The hypothesis is that addressing these areas will result in increased customer satisfaction and loyalty. This problem is worth solving as customer satisfaction is crucial for the success of any retail business. The key stakeholders include retail store owners, managers, and customers. The scope of the project includes conducting customer surveys, analyzing data, developing recommendations, and implementing changes. The work plan includes a schedule of outcomes, key deliverables, expected outcomes, and required resources such as human resources, laboratory resources, and financial resources. Communication of the project will include external communication to provide best practices and influence regulatory policy and an internal and external communication plan with white papers, published articles, and workshops. The necessary skill/knowledge sets for the project include data analysis, market research, and project management. The plan involves leveraging external expertise and utilizing the expertise within the organization.

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PQRI Proposed Work Plan

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  1. PQRI Proposed Work Plan Title of Work Project Date of Submission to Steering Committee

  2. Background for Research Objective • Description of overall objective of work project • Hypothesis of what the objective, if satisfied, will accomplish • Is this problem worth solving and if so, Why? • Definition of key stakeholders (i.e., what is the target audience; who will be interested in the results?) • Scope of Project • Work Plan Outline

  3. Work Plan - Schedule of Outcomes Definition of key deliverables and approximate timeline required to achieve each deliverable Definition of expected outcomes of each key deliverable When would you expect to have all the results in place?

  4. Summary of Required Resources • Human Resources • Laboratory Resources • Financial Resources • Projected budget for duration of the work project

  5. Communication of Work Project • Description of intent of external communication (e.g., to provide best practice, to influence regulatory policy, etc.) • Description of internal and external communication plan (e.g., white paper, published article, workshop, etc.)

  6. Skill/Knowledge Set • Define the skills/knowledge sets necessary to complete the work project • Outline the plan for obtaining necessary skills (e.g., contract with external expert, utilize member organization expertise, etc.)

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