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The Road from Surviving to Thriving: Strategies for Building Internal Capacity over the Long Term

The Road from Surviving to Thriving: Strategies for Building Internal Capacity over the Long Term. By: Wendy Gradison, President and CEO of PRS, Inc. “Some critics will write ‘Maya Angelou is a natural writer’ – which is right after being a natural heart surgeon.” - Maya Angelou.

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The Road from Surviving to Thriving: Strategies for Building Internal Capacity over the Long Term

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  1. The Road from Surviving to Thriving:Strategies for Building Internal Capacity over the Long Term By: Wendy Gradison, President and CEO of PRS, Inc

  2. “Some critics will write ‘Maya Angelou is a natural writer’ – which is right after being a natural heart surgeon.” - Maya Angelou

  3. Key factors: 1) Having the right people working with me. 2) Having the right processes in place and being followed.

  4. People do what you inspect. Not what you expect.

  5. PROFESSIONAL INTELLIGENCE: The ability to take ownership and responsibility for one’s workplace behaviors and to modulate them to work effectively with others. (Employee’s demonstrated ability to be open to candid feedback, new perspectives, and self-development; the demonstrated ability to stay composed, positive, and unflappable even in trying moments; the demonstrated ability to admit his/her own mistakes and move forward in a positive manner; demonstrated ability to meet commitments and hold him/herself accountable for meeting performance objectives.)

  6. “The single biggest problem with communication is the illusion that it has taken place.” - George Bernard Shaw

  7. Communicate before we activate.

  8. “Not everything that can be counted counts, and not everything that counts can be counted.” - Albert Einstein

  9. You cannot improve what you cannot measure.

  10. PRS Balanced Scorecard

  11. PRS Balanced Scorecard ES

  12. PRS Balanced Scorecard

  13. PRS Balanced Scorecard ES (cont.)

  14. PRS Balanced Scorecard (cont.)

  15. PRS Balanced Scorecard RA (cont.) • RECOVERY ACADEMY SERVICES CASCADING SCORECARD

  16. PRS Balanced Scorecard (cont.)

  17. PRS Balanced Scorecard RA (cont.)

  18. PRS Leadership Team

  19. Questions? Comments? Wendy Gradison, LCSW President & Chief Executive Officer wgradison@prsinc.org

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