Road to Personal Agent and Voice/Video Portals
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Road to Personal Agent and Voice/Video Portals February 22, 2007 Piyush Modi, Ph.D. Sr. VP Engineering pmodi@ipunity - PowerPoint PPT Presentation


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Road to Personal Agent and Voice/Video Portals February 22, 2007 Piyush Modi, Ph.D. Sr. VP Engineering pmodi@ipunity.com 300+ Customers Over 2000 Active Deployments 69 million End Users in Service ~10% VAS market share Global & Diverse Customer Base

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Slide1 l.jpg


Ip unity glenayre market profile competent and capable all markets networks and geographies l.jpg

300+ Customers

Over 2000 Active Deployments

69 million End Users in Service

~10% VAS market share

Global & Diverse Customer Base

Strong Channel Partners and Integrators

Leading Clients

IP Unity Glenayre Market ProfileCompetent and Capable… all markets, networks and geographies


User appetite for messaging media mobility transforming the communications landscape l.jpg
User Appetite for Messaging, Media, MobilityTransforming the Communications Landscape

  • Worldwide Service Provider Next Gen Voice and IMS Equipment expected revenue to reach $6.2B in CY09, a 5-year CAGR of 25%, a 5-year total of $21.6B (Infonetic Research)


Ims architecture and converging enhanced services delivery model l.jpg

Voice Mail

Unified

Messaging

Audio/Web

Conferencing

Privacy Screening

Prepaid

IMS Architecture and Converging Enhanced Services Delivery Model

AS

HSS

Application Server

‘IMS Data’

SLF

Core Applications

HLR/AuC (‘CS/PS’)

CSCF

Unified Subscriber Profile Data

stored in a network and service agnostic manner

Enables services to share common Dialog modules, Media Resources, Subscriber profiles to enable rich feature interactions for UC

S-CSCF

I-CSCF

MGCF

P-CSCF

SGW

MRF

CS Networks

(PSTN, CS PLMN)

PDF

IMS Session Signalling

MRF

IMS User Plane Data

IMS-MGW

IPv4 based Signalling

IPv4 User Plane Data

IPv4 PDN

(IPv4 Network)

GGSN

IP

BG

Deployment of Media Manipulation and Speech Resources to maximize resource sharing across services

IPv6 PDN

(IPv6 Network)

SGSN

RAN

UE


Slide5 l.jpg

Real Time Communications

Video Conference

Audio Conference

Voice/Video Portal/ Infotainment portal

Data Collaboration

Find Me / Follow Me

Auto Attendant

Near Real Time Communications

SMS / MMS

email

IM

Video Blogs

Non- Real Time Communications

VoiceMail, UM

Video Mail

Talking Missed Call Alerts, Call Back Now

VoiceSMS

Video on demand, Video Sharing

Increased Portfolio of Revenue-Ready AppsConverged Experience from Messaging to Live… Synergy Realized


Slide6 l.jpg

Real Time Communications

Video Conference

Audio Conference

Voice/Video Portal/ Infotainment portal

Data Collaboration

Find Me / Follow Me

Auto Attendant

Near Real Time Communications

SMS / MMS

email

IM

Video Blogs

Non- Real Time Communications

VoiceMail, UM

Video Mail

Talking Missed Call Alerts, Call Back Now

VoiceSMS

Video on demand, Video Sharing

Role of Speech

Increased Portfolio of Revenue-Ready AppsConverged Experience from Messaging to Live… Synergy Realized

Natural and Intelligent user interfaces across apps to

access

provision

personalize communication

Enable Feature Interactions across services in a access agnostic manner

Unify communication and makes it easier


Role of speech technology l.jpg

Automatic Speech Recognition

Message store navigation, Voice Activated dialing, Auto Attendant

Operator services, Content Search and Navigation

Information retrieval, Call Routing, Conference Scheduling

Mid-call service, Location and Presence based dialogs

Natural Language Understanding

Annotation of voice mail for rendering it as an email

Open Dialog based services (How May I Help You?)

Language Translation and Identification

Ontology driven Semantic Web Navigation

Text-to-Speech

Email by phone

Reverse Directory Assistance

Who is calling?

Information retrieval

Speaker Recognition and Verification

Role of Speech Technology

Unified

Communication

Enabling

Personal Agent


Voice enabled auto attendant and um deployed at one of the largest university campus l.jpg

Over 20,000+ Active Users

30+ customized AA Menus across several departments

Voice Navigation of UM Menus, Email by Phone, Click2 Call, Click2Conference and Dial by name from PAB

Web based tools to create NESTED AA

Ready with several pre-built primitives

E.g. Collect and Transfer, Collect Name Transfer, Collect Extension Transfer, VoiceMail Login, Operator, Help, Cancel etc..

Ability to phonetically spell names for users and groups

Reprompt actions based on iteration count

Menu level Timeout, Rejection, Help

Tight integration of AA with Unified Messaging System

Ability to direct login and navigation of voice mail

Ability to re-use voice mail recorded greetings in AA prompts

Ability to associate an User to a Org Group for disambiguation.

Voice Enabled Auto Attendant and UMDeployed at one of the largest University Campus


Video portal application several global early deployments in progress l.jpg

The Portal Application has a basic framework to navigate to categories of Content Carousels, cameras and streaming contents

Portal structure supports Multiple Menu and Carousel Levels

Voice Menus: <Category Name>, <Main|Next|Previous> Menu, <Skip|Next|Previous> clip, <Skip|Next|Previous> Carousel, <Skip|Next| Previous> Camera, Help, <dynamic carousel specific Vocabulary>

Intro

Main Menu

6

1

2

News

Recreation

Sports

1

1

2

1

2

Video Portal ApplicationSeveral Global Early Deployments in Progress


Personalized community based services l.jpg

Voice Portal categories of Content Carousels, cameras and streaming contents

to deliver ring tones, movie songs, jokes, astrology predictions, click2conference, Get My Messages

Popular in ASIA Market for cell phone users

Community Based Services and Portals

Users can record memorable scenes (holiday, marriage, B’day party etc) in a 3G video call with the portal Video will be uploaded to user’s own private portal

Notifications will be sent to community user groups created by the subscriber

Interested party can either call in using a video phone or login to the subscriber’s portal to view the content

Users are presented with voice menus to facilitate browsing, ranking, manipulation, morphing and forwarding of the content

Personalized Community Based Services


Unified communication access to www based communities and portals architecture l.jpg

Internt Communities categories of Content Carousels, cameras and streaming contents

Unified Communication Access to WWW based Communities and Portals : Architecture

Content Access and Management

Application Server

VoiceXML , HTML, WML* to webmail client

Email server

CallAgent

Wireless

Dynamic

Menu Manager

UC/PA

Applications

Database

& LDAP,

Mailserver

Web server

Content Mining, Fetching, Filtering, Aggregation and DepositEngine

IMAP4, POP3 to email client

RTSP to CMS

Proxy server

PSTN

IP Network

MGCP, SIP, VoiceXML

NFS

Media

Gateway

OSS

NFS

NAS

IAD

Media Server

HTTPS/Web Services

.

Social, Financial, Transportation, News, Gaming, Entertainment

Internet


Conclusion l.jpg

In the era of choices, where multiple devices and multiple networks are used to access the information – it is very essential to provide a dynamically personalized user interface across multiple services, networks and devices.

Convergence of networks, modalities and services gives a new meaning to Communication both for business and consumer markets

Speech Technology has an important role to play

Several speech enabled services are already in deployment following this new paradigm to unleash the power of CONVERGENCE.

Highly scalable/Carrier Grade/Standard based Mereon/ICE Platforms are available to fuel the large-scale deployment

Develop once / Access from everywhere paradigm

Optimization of the service creating and deployment cost

Re-use of the media manipulation resources across multiple services

Conclusion