International Business Overview V.M.Kumar Sr. Vice President – International Business sifycorp - PowerPoint PPT Presentation

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International Business Overview V.M.Kumar Sr. Vice President – International Business sifycorp

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  1. International Business Overview V.M.Kumar Sr. Vice President – International Business www.sifycorp.com

  2. CONTENTS • Why go global now ? • Business lines • Opportunity • IMS Overview • eLearning Overview • Expansion Plans

  3. Why go global now ? • IT Services outsourcing opportunity – huge growth • Indian IT / ITES outsourcing projected at $32 Billion for 2008 • Sify did not participate in this opportunity until late 2003, due to ownership of Sify by Satyam • Higher profitability from international revenues • Late entrant, but several early stage lines of business still open • Strong competencies built through domestic business • Network operations • Datacenter operations • Access to talent – ready pipeline from domestic operations • Leverage technology infrastructure investments already made

  4. Enterprise Services - International Enterprise Infrastructure Services • Infrastructure Management • Infra Projects / Consulting • Security Consulting • Managed Security Services • Hosting Services • Enterprise Appln Management • eLearning content services • Content Mgmt • Learning Technology Services Enterprise eLearning Services

  5. Infrastructure Management Services

  6. CIO BH BAO CTO Domain of the CTO Business Analysis & functional Specification Technical Design Document Deploy to Production Environment Performance & Load Testing Application Development Production Support Functional Testing Staging

  7. Server Mgmt N/W Mgmt Infrastructure Application Support Security Sify Infrastructure Services - Focus Operations Support Our Domain

  8. Worldwide Infrastructure Services Market • The worldwide market for Infrastructure Support Services is $135 billion, growing to about $154 billion in 2008 (Gartner, July 2004) • The North America total spend for IT management, which includes operations management, application management and helpdesk management, was $66 billion in 2003, growing to $80 billion in 2008. • The IT process management spend was $49 billion in 2003, expected to grow to $75 billion in 2008 (Gartner, July 2004) “More businesses are examining their core vs. noncore competencies than ever before and have continued to embrace […] outsourcing as a catalyst for organizational focus.” “Increased reliance on nondomestic, global delivery models will coincide with the growth of process management services in all regions during the five-year forecast period.” – Quotes from Gartner report, July 2004

  9. FIRMS WILL CONTINUE TO MOVE INFRASTRUCTURE MANAGEMENT OFFSHORE Offshore infrastructure outsourcing will increase as organizations focus on achieving cost savings — increasingly, with a strategy or mandate by CFOs to increase spending with offshore providers. In a recent Forrester survey of 42 North American IT decision-makers, 24% indicated that in 2005, they would consider using offshore resources for infrastructure management and monitoring. For good reason — in the US alone, infrastructure management is a $90 billion market, growing at 7% per annum

  10. Global IT infrastructure services delivered from remote sources (such as onshore,nearshore or offshore) are a new form of delivery for a mature service category IT infrastructure services are undergoing important market changes, and many layers of IT infrastructure services are shifting to a global remote delivery model. This market is still nascent. Predictions • By 2012, 50% of the labor hours for global IT infrastructure service delivery for commercial clients will shift from on-site support to remote delivery (0.8 probability). • By 2009, large clients will be expected to deliver remote infrastructure delivery service as a requirement in the majority of new outsourcing deals (0.7 probability).

  11. Enterprise Infrastructure Services & Solutions Infrastructure Life Cycle Services Plan/ Assess (Consulting) Design (Consulting) Implement/ Migrate Manage • Infrastructure Consulting (Networks; Security; Storage) • ITIL & ISMS Assessment • Enterprise Security Compliance • DR/BCP Solutions • DataCenter Design • Infrastructure/Server Consolidation • DR/BCP Design • NOC/SOC Design • HelpDesk & Support Center • DataCenter Implementation • DR/BCP • Messaging Infrastructure • Process: BS20001; ITIL • NOC-Command Center • Systems Integration (Security; Storage & Network) • DataCenter Management • Network Management • Desktop Management • Server Management (AppServers, Database, etc) • Security Management • Application Management • Hosting • Service HelpDesk

  12. INFRASTRUCTURE MANAGEMENT SERVICES DATA CENTER MANAGEMENT Servers, Databases, Messaging, Storage Systems Pro-active Monitoring & Incident Management Problem, Change & Configuration Management NETWORK MANAGEMENT Routers, Switches, VoIP devices, Network Links Asset Management, Patch Management ITIL compliant processes, SLA driven engagements Availability Management SECURITY MANAGEMENT Firewalls, Intrusion Protection Systems, VPNs, PKI, AAA Tools Process Consulting, Audits & Reviews Implementation / Migration Support END USER SERVICES Service Desk, Desktop Support, Application Packaging & Distn.

  13. THE SIFY EDGE ENGAGEMENT GOVERNANCE EXPERIENCE SPECIALIST IN REMOTE INFRASTRUCTURE MANAGEMENT SERVICES SERVICE INFRASTRUCTURE EXPERTISE PROCESSES

  14. IBM Tivoli CA HP Mercury Progress Sonic Compuware MANAGEMENT TOOLS CA-Netegrity SECURITY ISS Checkpoint Cisco Netscreen Verisign BEA Weblogic IBM Websphere Oracle App SAP Netweaver Sun JES APPLICATION SERVER MS.NET MySQL DATABASES MS-SQL Oracle Sybase SERVER OPERATING SYSTEM Sun Solaris IBM AIX MS Windows Redhat Linux HP-Ux Extreme NETWORK DEVICES Cisco Nortel Juniper COMPETENCIES ACROSS LEADING VENDORS

  15. Customer Data Center • Capacities on 4 cable systems on diverse oceanic paths - Trans Atlantic & Trans Pacific • 99.99% connectivity available till our international peering points at NY, LA, London & HK • Peering arrangements with major network providers Customer Global Network MPLS IP VPN • N + 1 redundancy • Secure - Physical & Information level • Customizable to client security policies CC SIFY Cloud 99.99% Uptime CC – COMMAND CENTER Level 3 Data Centers “ALWAYS ON” SERVICE INFRASTRUCTURE

  16. ITIL Based Processes Incident Management Problem Management Trouble Ticket Engine Knowledge base Change Management Service Desk Escalation Engine C M D B Change Workflow NMS Configuration Baselines Threshold Monitoring Capacity Management IT Service Continuity Management C M D B Reports Engine Service Level Agreements SLA Management Availability Management 16

  17. Scoping, Knowledge Acquisition, Project Co-ordination, Hands & Eye Support Onsite Co-ordination 70 – 90 % OFFSHORE ITIL BEST PRACTICES RISK MITIGATED GRADUAL TRANSITION Pro-active Performance Monitoring, Threshold Alerts, Dashboard Reporting Remote Monitoring ONGOING RISK MANAGEMENT Incident Management, Service Desk for escalations, knowledge repository Level 1 Support Problem mgmnt, Change mgmnt, Performance mgmnt Level 2 & 3 Support ROBUST OFFSHORE DELIVERY MODEL

  18. WORLD CLASS – GLOBAL DELIVERY TEAM YEARS OF WORK EXPERIENCE • Network certifications:CCNA/ CCNP/ CCIE • System Certifications : • RHCE, SCSA,SCNA,MCSE,MCSD • Database certifications :OCP, OCA, MCDBA • Security certifications: • CISSP, CISA, BS7799 auditors • Process certifications: • ITIL, Six Sigma • Architecting skills: • J2EE, MS.NET Team Strength – 1,000 and growing NEAR 20% of RESOURCES ARE ITIL CERTIFIED

  19. Service Portal – iONi Information On Infrastructure Information on Infrastructure - Built around ITIL framework View your Complete Infrastructure Single Window to measure Infrastructure performance Functionalities of FCAPS Policy based Authentication Enable customers to measure the service Extensive Reporting Role based Dashboard views Powerful Self Service Functions

  20. Inventory report Report based on Type, Location Groups & Monitoring tool IONI - Customizable Dashboard Outage & Resolution meter Displays down alerts Displays faults resolved Availability Statistics Reports availability based on Device type, Location & Groups Trouble ticket statistics Trend / SLA / Status based reporting of tickets

  21. IONI – Incident & Change Management SLA based reports Enhanced web reports Trend Analysis Customizable reports

  22. Business • Business Service Management • Business Impact Analysis Process • Enhanced Productivity - ITIL Best Practices • Reduced Noise Levels - Root Cause Analysis with Six Sigma Operations • Cost reduction savings to 50% • Enhanced Customer Satisfaction : Pro-active approach Impact on Business Strategy Value Proposition MULTI LEVEL ENGAGEMENT VALUE

  23. “Sify Is Best Suited For Discrete Offshore Remote Management”Forrester Wave TM : Global Delivery Infrastructure Management – December 2005

  24. Getting there…

  25. “When I stepped in to Sun Chemical two and half years back, there was no consistent model to manage our infrastructure across 312 locations; A few months after the Sify engagement began, I got a unified view of my entire infrastructure across all locations sitting at my desk. It was a great relief and I felt we were more secure.” – Scott Carcillo, CIO, Sun Chemical Corp, March 2006 Testimonials “They were the only off-shore vendor who had their own tool and did not have to use any one else’s solution to manage our network. That made their total pricing dramatically different from other offshore vendors.” – Joe Simon, Group CIO, Viacom

  26. Target Market & Customers • Primary target market – USA, UK, M.East • Any medium to large corporation, across all verticals (>$200 MM revenues, 1000+ employees) • Size of infrastructure: • 200+ servers in datacenter type or distributed environment; or • 200+ network devices on WAN; or • 20+ on-site staff for infrastructure management • Minimum engagement size $300K in Year 1

  27. Sify eLearning…

  28. Computer based training Web based training Instructor led training Custom Content Creation M-Learning Game based training Training aids Innovative learning Globalization services Multi lingual translation Localization LMS implementation LMS customization Help desk support Learning infrastructure Application development Implementation of 3rd party applications L1/L2/L3 support Learning applications eLearning Services

  29. As per Ambient Reports Current Global Market Size As per Frost and Sullivan Reports As per Frost and Sullivan Reports • Competition • TIS • NIIT • LionBridge • Hurix, BrainVisa, Mentorix, eMantras Sify eLearning is 3rd in this space

  30. Sify eLearning - Capabilities • End-to-end provider of Learning services • Over 5 years of strong industry experience • 200+ Skilled Personnel (Instructional designer, language editors, SME, Technical writer, Graphic, Designer, Cross functional experience) • Domain specific SME’s on Technologies, Software, Soft-skills and Training • Adherence to SCORM, AICC, LMS RTE and 508 Standards • ISO 9001:2000 Certified by DNV and Processes complying with SEI CMMI Level 3 • SABA Solution Partner • Innovation in delivery • Delivered content rich learning courses on PDA for Cisco • Physical modeling as a value added services for GE

  31. Two Brandon-Hall Golds in 2006 ! - Mobile Learning Solution for Cisco - Custom Content for GE Energy Services

  32. Demos • http://202.144.75.90/ciscoreview/Brandon-Hall/qlm-pda-video.html http://202.144.75.100/gereview/GE_PATAT_GenBrush/start.htm

  33. Sify International Business – Expansion Plans • Current • Offices in CA, NJ, Dubai • 4 Sales + 1 A/c Mgmt in USA • 1 Sales in Dubai • In 2007-08 • Additional office in London (by Mar ’07) • Unify sales team (across services) • Strengthen sales team to 27 resources across USA, UAE, UK / Europe

  34. Thank You ! www.sifyelearning.com www.sifyims.com