1. Handset with indicator light 2. LCD screen 3. Cisco IP Phone model type 4. Line or speed dial button 5. Footstand adjustment 6. Directories button 7. ? button 8. Settings button 9. Speaker button 10. Mute button 11. Headset button 12. Volume button 13. Services button 14. Messages button 15. Navigation button 16. Keypad 17. Softkeys Identifying Buttons and Hardware on 7960G
1. Cisco IP Phone model type 2. LCD screen 3. SoftKeys 4. Navigation Button 5. Menu Button 6. Hold button 7. Keypad 8. Volume button 9. Handset with Indicator Light Identifying Buttons and Hardware on 7912G
Key Features and Benefits • A Cisco IP Phone provides voice communication over the same data network that your computer uses • Call Conferencing • Immediate divert • IP Manager Assistant (PA/BOSS System) • Outbound call blocking • Call Parking • Call Pickup • Abbreviated Dial • Call hold and retrieve • Calling Line Identification (CLID) • Voicemail • Message waiting indication • Music on hold
Yes No Yes PA 1 Sr. Officer 1 Yes No Yes Others Yes Yes No Yes Yes Yes PA 2 Sr. Officer 2 No Yes Call Routing Policy (Boss/PA System)
1. Making Calls on Your PhoneA. Placing a Call • Lift the handset and dial a number. • Press the NewCall soft key or Speaker Phone button and dial a number. • Press the Redial soft key. • Dial the number with the phone on hook. then press the Dial soft key or lift the handset or press Speaker Phone button.
B. Answering a Call • Answer with the handset • Press Speaker Phone button C. Ending a Call • End the call by placing handset on hook or press Speaker Phone button.
2. Getting Notified When a Busy Line Is Available Using Call Back If you call an extension and the line is busy or the call goes unanswered, you can use the Call Back feature to receive notification when the extension is available to take a call. Press CallBack softkey during a call if dialed line is busy or unanswered.
3. Viewing and Dialing from the Phone Logs You can view your call history i.e. Missed, Received and Placed calls and place calls from the phone logs. • Press the Menu button. • Select Directories. • Use the Navigation button to select the desired directory i.e. Missed, Received or Placed calls, and press the Dial softkey to dial to that number.
4. Searching and Dialing from the Phone Directory Your phone might come configured with a searchable corporate directory that allows you to easily find and dial phone numbers of colleagues. • Press the Menu button. • Select Directories. • Select Directory Services. • Select Corporate Directory. • Enter search criteria to retrieve a record • To place a call from directory, use the Navigation button to select the record, press the Dial softkey.
4(a). Search Criteria • Enter Deptt name in First Name and/or, • Enter Designation in Last Name and/or, • Enter Phone Number in Number. For Example:- • If “DOP” is entered in first name then it will give list of all phone nos. in “DOP deptt”. To findparticular person in “DOP”, enter his designation in Last Name also. • To find the Phone numbers of particular designation, for eg. Secretaries, enter ‘Secy’ in Last Name, then it will give phone nos. of all Secretaries after pressing search softkey.
5. Using Hold • Press the Hold softkey to hold the call during conversation. • To retrieve a “Hold” call, press the Resume softkey.
6. Extending Speed Dial Functionality • Press the button on right side of LCD screen for speed dialing to the number stored against the label. • Press an abbreviated dial entry index number (one or two digits) while your phone is on-hook, and then press the AbbrDial softkey.
7. Redirecting Calls on Your Phone Transferring Calls • During a call, press the Transf softkey. This puts the call on hold • Dial the number or office extension to which you want to transfer the call. • When it rings on the other end, press Transf again. Or, when the party answers, announce the call and then press Transf.
8. Forwarding Calls to Another Extension • Press the CFwdAll softkey. You should hear two beeps. • Enter the number to which you want to forward all of your calls, exactly as you would if you were placing a call to that number. • To cancel call forwarding, press the CFwdAll softkey.
9. Making Conference Calls on Your Phone • During a call, press the more softkey, then the Confrn softkey. Doing so automatically activates a new line and puts the first party on hold. • Place a call to another number or extension. • When the call connects, press Confrn again to add the new party to the conference call. • Repeat these steps to add parties to the conference call.
10. Customizing Settings on Your PhoneA. Adjusting the Handset and SpeakerphoneVolume • You can adjust the volume of the caller for the handset and speakerphone individually. • Press the up or down Volume button when the handset or speakerphone, is in use. • To save this volume setting for future calls, press the Save softkey.
B. Adjusting the Ringer Volume • Press the up or down Volume button while you are not on a call. • Continue to press the Volume button to hear sample rings and to adjust the volume to the desired level. The ringer volume is automatically saved.
C. Personalizing the Ringer Sound • Press the Menu button. • From the menu, select Settings and then use the Navigation button to select Ring Type and press the Select softkey. • To set the ring type, use the Navigation button to highlight the Ring and press the Select softkey. • Press the OK softkey to accept and save your ringer selection.
D. Changing the LCD Screen Contrast • Press the Menu button. • Select Settings. • From the Settings menu, use the Navigation button to highlight Contrast and press the Select softkey. • To set the desired contrast level on your base phone—press the Up or Down softkeys. Press the OK softkey, then the Save softkey. • Press the Save softkey to accept and save your changes, and to exit the Settings menu.
12. Customizing Your Phone on the WebA. Logging on to the User Options Web Pages • From your web browser, access the URL http://172.21.1.17/ccmuser/logon.asp • Enter your user ID and your password and click Log On provided by administrator • Configure Speed dials, call forwarding, personal address book and change password and PIN
Using Your Voice Messaging System • Set up your voice messaging system • Recognize when you have a voice message • Listen to a voice message
V V IP Telephony Diagram for SecLAN Publisher Server PSTN Voice Gateway 1 Core Switch 1 CAT 6 UTP 2 Mbps E1 Link CAT 6 UTP CallManager Servers 2 Mbps E1 Link CAT 6 UTP CAT 6 UTP Voice Gateway 2 Core Switch 2 Subscriber Server Switch with PoE CAT 6 UTP CAT 6 UTP CAT 6 UTP 7960G IP Phone 7960G IP Phone 7912G IP Phone PC PC PC