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OPIM 204.H90 Operations Management (OM)

OPIM 204.H90 Operations Management (OM). Matt Dean. Ground Rules. Mobile Phones = OFF Come prepared for class Respect your classmates. Syllabus. Quizzes = 20% 2 exams, each 25% Final Exam = 30% Office Hours: TBD Email: matthew.dean@business.uconn.edu Questions?.

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OPIM 204.H90 Operations Management (OM)

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  1. OPIM 204.H90Operations Management (OM) Matt Dean

  2. Ground Rules • Mobile Phones = OFF • Come prepared for class • Respect your classmates

  3. Syllabus • Quizzes = 20% • 2 exams, each 25% • Final Exam = 30% • Office Hours: TBD • Email: matthew.dean@business.uconn.edu • Questions?

  4. Questions During Class • Ask questions at anytime, provided you agree that my answer may be one of the following: • We’ll discuss that later • Let’s take that offline • I don’t know

  5. Introductions • Name • Year in school/Background • Why are you here? • What do you expect to learn from this course? • Favorite movie

  6. What is OM? • What is an “operation”? • Transformation process? • Where are operations found? • The book’s defn of OM: • The design, operation, and improvement of productive systems • So what’s the defn of “productive”?

  7. Operations Function • Operations • Marketing • Finance and Accounting • Human Resources • Outside Suppliers

  8. Why Study OM? • How do you make decisions? • How do you make things “better”? • How do you measure performance?

  9. Major Areas of OM • Production • Manufacturing of widgets • Service • An experience • High customer contact • Often perishable

  10. Course Objectives • Gain an appreciation of strategic importance of operations in a global business environment • Understand how operations relates to other business functions • Develop a working knowledge of concepts and methods related to designing and managing operations • Develop a skill set for quality and process improvement

  11. Homework • Find at least two different organizations/societies that represent the interests of OM professionals • Skim Chapter 1 • Read Chapter 2

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