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Ingram Micro | Professional Services Welcome to IM Link. Presented by: John Redman. Agenda. Introduction to IM Link IM Link Value Proposition To Resellers To Services Providers IM Link Demonstration IM Link Resources. NEW! IMLink. VAR  Resellers  MSP  Vendors. customers.

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Presentation Transcript
agenda
Agenda
  • Introduction to IM Link
  • IM Link Value Proposition
    • To Resellers
    • To Services Providers
  • IM Link Demonstration
  • IM Link Resources
new imlink
NEW! IMLink

VAR  Resellers MSP Vendors

customers

IMLink Interface

IM Professional Services

services

Support

Manage

Implement

Plan

Benchmarking Assessment Planning Strategy Design Certification Pre-Sales Tech Support

Benchmarking Warranty Asset Disposition Break-Fix Hardware Support  Software Support Business Recovery Training/Certification Recycling-Remarketing

Benchmarking  Administration Asset Management Systems Management Performance Tuning Production Control Back-up and Archiving Replication Help Desk Remote Infrastructure Management Relocation

Benchmarking Installation Configuration Tuning Testing System Integration H/W-S/W Upgrades Application Development S/W Customization Migration

service

providers

<IMLink>

IM Reseller Partner Network  IM Vendors Partner Network  Staffing Partners

the new ingram micro professional services
The New Ingram Micro Professional Services

The Link to Channel Value

IM Link

Single point of access to all professional service needs

  • Service Providers
  • Ingram Micro markets to channel and drives demand
  • Managed platform with dispatch and branding capabilities
  • Standard program T’s and C’s
  • Prompt payment through Ingram
  • Help to fully utilize resources

Service Customers

  • Ingram Micro vetted service providers
  • Managed platform
  • Standard program T’s and C’s
  • Managed SLA’s
  • Quality assurance
  • Maintain customer control and billing
the new ingram micro professional services1
The New Ingram Micro Professional Services

IMSN Transformed to IM Link

  • Open Network - Free and Easy access to Professional Services
  • Customers: No monthly fees,  No dispatch fees
  • Service Providers: Simplified fee structure - Monthly $100 membership, Services paid at 90% of customer price
  • Brand New Browser Agnostic Portal
  • Easy to use Marketplace for finding the right service partner.
  • Improved GeoSearch functionality – no limitation of geography
  • Broad web browser support – compatible with IE9 and higher, Chrome, Safari, and FireFox
  • A suite of Service Providers to meet all your requirements
  • Ingram Partners - Traditional Ingram Micro Partner base of suppliers
  • Vendors - Growing list of service focused vendors (extended warranty, asset disposition, IBM, etc.)
  • People – IT Staffing supported directly from the portal
  • Ingram Micro Continued Support
  • IM processes financial transaction between the parties
  • IM Link Dispatch Center for ensuring dispute resolutions
  • Maintaining of umbrella non-compete/non-disclosure clauses in program agreements
im professional services
IM Professional Services

IM Link

IM brokered solution provider network

Standard hourly rates for labor services

  • Onsite Professional Services
    • Category and Vendor Specific Services
    • SKU’d and Customizable SOW’s

3rd Party Warranty Services

Private label product protection

Variety of Coverage Options

IT Staffing Services

Permanent or temporary positions

Flexible Staff Augmentation Solutions

Remote System Admin Services

Save a truck roll

Outsource support and development

IT Asset Disposition Services

Secure and responsible disposal

Removes liabilityfor information

System Integration Services

Compliment Cloud Services sales

Customizable to end-user environments

Ingram Micro Training Academy

Classroom or Online – guaranteed to run

Can be resold to end users

getting linked up with im link
Getting Linked Up with IM Link

For access to IM Link…

www.ingrammicrolink.com

Sales and Support Assistance…

ProServices@ingrammicro.com | (800) 456-8000 x67247 | x66686 | x66492

To become an IM Link Service Provider…

IMLink@ingrammicro.com | (800) 456-8000 ext 66686 | (800) 235-4128

Follow us:

Ingram Micro Professional Services @IMProServices

John.Redman@IngramMicro.com | x67014 @johnredman3