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Ingram Micro Services Network (IMSN) Mission Statement To provide the infrastructure, operations, processes and quality assurance critical for delivering world-class, business-grade professional services for a broad spectrum of technical capabilities Global Computers Value Added Offering

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Ingram Micro Services Network (IMSN) Mission Statement

To provide the infrastructure, operations, processes and quality assurance critical for delivering world-class, business-grade professional services for a broad spectrum of technical capabilities


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Global Computers Value Added Offering

  • Ability to offer a broad range of technical capabilities and diverse leading-edge technology solutions

  • Ability to rapidly deploy technical experts throughout North American, through a single point of contact

  • Maximize ROI for your technology solutions

  • Backed by a service provider network of more than 850 qualified organizations, through the IMSN

  • Enhanced customer support capabilities

  • [MORE FROM Global Computers]


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What is the Ingram Micro Services Network (IMSN)?

North American field & professional IT services delivery organization

Offers pre-and post-sales break/fix, professional and consultative IT services

Designs, deploys and supports hardware and software products across diverse technology sets

Secure and trusted partners, backed by a Fortune 100 company

High quality delivery assurance


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What Sets the IMSN Apart?

  • Unique solution-provider-delivered service model

    IMSN utilizes the best solution providers in local

    markets rather than relying on independent

    subcontracted technicians

    Our partners:

    • Have invested in infrastructure and training

    • Understand the importance of building and maintaining customer relationships

    • Are experts on the needs of small to midsize businesses

    • Have experience in vertical and local markets


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What Sets the IMSN Apart? cont...

  • Focus on quality

    • Professional, business-grade solution providers — not “hired guns”

    • SLA-driven model

    • Quality and compliance subcommittees

    • End-user customer satisfaction surveys


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What Sets the IMSN Apart? Cont…

  • High standard of support on end-to-end solutions, including:

    • Professional services

    • Technology services

    • Project management and deployment

  • Industry-leading technology expertise and service capabilities

    • Not simply desktop and peripherals break/fix services

    • Pre- and post-sales professional and consultative services

    • Partners sell and support leading-edge technology solutions



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Service Partner Capabilities

  • Extensive Vertical Technology Solutions

    • Security and vulnerability assessment services

    • Enterprise storage/document management

    • Wireless/mobility

    • Networking, VoIP, IP surveillance

    • AIDC/POS/RFID

    • Digital signage

    • Disaster recovery/business continuity

    • Virtualization


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Service Partner Capabilities cont..

  • Extensive Manufacturer Experience

    • Hewlett-Packard, IBM, EMC

    • Microsoft, Cisco Systems, Juniper Networks

    • WatchGuard Technologies, SonicWall, CheckPoint Software Technologies, McAfee, Trend Micro, Symantec / VERITAS

    • Nortel Networks, Polycom, 3Com, Enterasys Networks

    • Xerox, Brother, Canon, Fujitsu


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Service Partner Capabilities cont…

  • Business and IT Lifecycle Services - Products and services that solve complex and evolving business needs:

    • Technology lifecycle services

    • Enterprise networked storage

    • Server consolidation and migration services

    • Networking infrastructure design and support

    • Data center design

    • Security services and consulting

    • IT consolidation, TCO and ROI

    • Secure remote office and virtual networking (VPN and Citrix Systems)

    • Business continuance and disaster recovery

    • Converging technologies


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Quality Satisfaction Metrics

  • Customer-satisfaction calls placed on all incidents within 72 hours of completion

  • Partners are measured on response time, technical capability, professionalism and communication

  • All members must maintain a minimum satisfaction rating of 4.5 (on a 1-5 scale)

    • Members who fall below 4.5 are reviewed by a compliance team

  • IMSN consistently scores on par with or above the national average satisfaction rating

  • IMSN is also benchmarked against nationwide service providers through Service 800, a CompTIA affiliate


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IMSN and VAR Name: Exceeding Customer Expectations

  • “Insert some quotes from your (VAR’s) end customers”

  • “Quotes from end users who have used IMSN”

  • “How end customers have benefited from the IMSN”


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