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Amcom Software

Amcom Software. M2M In Hospitality Introduction. Overview of Amcom Software. Metrics: 275 employees 3,000 customers $56.7 million in profitable revenue Locations: Minneapolis (HQ), New York, Jacksonville, Manchester, Australia, UK, Dubai Founded in 1984 in Minneapolis, MN.

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Amcom Software

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  1. Amcom Software M2M In Hospitality Introduction
  2. Overview of Amcom Software Metrics: 275 employees 3,000 customers $56.7 million in profitable revenue Locations: Minneapolis (HQ), New York, Jacksonville, Manchester, Australia, UK, Dubai Founded in 1984 in Minneapolis, MN Amcom headquarters in Minneapolis
  3. M2M In Hospitality
  4. Hospitality Customers
  5. Communications Challenges Emerging technologies (smartphones , tablets, SIP, presence) Ever-changing world of compliance Proliferation of input and output sources Shift in culture of messaging to communications Economic pressures – improve efficiency, customer satisfaction
  6. M2M In Hospitality- Why ? Compete on worldwide basis to provide superior guest experience Improve guest loyalty through enhanced customer service and brand enforcement Improve guest satisfaction and safety Reduce costs and increase revenue Increase staff efficiency and productivity
  7. Case Studies
  8. The Accor Group - Australia Background 179 Properties in Australia & South Pacific region 40 Years Hotel Management experience Over 4000 Properties Worldwide Includes Novatel Pullman Ibis
  9. The Challenge Business Drivers Enable world-class guest service through effective, efficient staff communications Replace outdated paging systems Provide integrated messaging and Mobile event notification capabilities
  10. The Solution System Installed Fusion Event Notification System IP Based Pager Messaging Two-way Radio Integration Push Button Support Building Management Support
  11. The Results Enhanced staff communications have enabled higher levels of customer service Ease of implementation and operation across multiple properties Mobile event notification delivers critical emergency and system monitoring information to staff on wireless devices, enabling fast, scalable responses “We have noticed that the added value available with the Amcom Software systems has led to greater staff efficiency and better customer service.” Kyle Stubbs - Telecommunications Manager Accor Group
  12. The Peninsula Group Background Eight Properties World Wide Beijing Hong Kong Manila Bangkok Over 2500 rooms 5 Star Accommodation Award Winning Hotels
  13. The Challenge Business Drivers Provide personalized customer service, including VIP notification On-site messaging fast staff contact Off site messaging of senior staff Make staff more efficient (housekeeping, engineering duty managers and concierge) Alarm integration to fire panel, Building Management System, Property Management System and other systems.
  14. The Solution System Installed Amcom Messenger Pager Messaging Staff & Guest Dial-In SMS Messaging PMS Integration Push Button Support Building Management Fire Alarm Input
  15. The Solution
  16. The Results Integration of hotel processes The integration allows measurement and management of hotel processes. Increased efficiency of staff Increased customer satisfaction “Communication is key to responsiveness, and responsiveness is critical to providing superior guest service. Amcom Messenger helps ensure our communication is seamless—so we can continue to deliver the exceptional service for which our hotels have always been known.” Desmond Wong - Operational Systems Manager -The Peninsula Hotels
  17. Seabourn Sojourn Background Ordered in November 2008. Length: 198 meters, Beam 25.60 meters. 11 passengers decks Capacity: 450 passengers, 225 staterooms. Weight: 32,000 metric tons. One of 3 ships built for Seabourn Cruises.
  18. The Challenge Business Drivers Provide personalized customer service On-board messaging for staff and customers (Paging) On -board messaging of (senior-) staff (SpectralinkVoWLAN phones)Make staff more efficient (housekeeping, engineering duty managers and concierge) Alarm integration Mitel PBX, Martec Emergency System, Wireless Phone System, paging, relay contacts for direct contact from the bridge (push buttons) and other systems with additional Manual Messaging from any PC
  19. The Solution
  20. The Results Integration of processes = Increased efficiency The integration allows measurement and management of processes Increased efficiency of staff = Cost savings, happier customers Increased customer satisfaction = Repeat Business “The mobile event notification solution works behind the scenes to help Seabourn provide great customer service to our guests.” John Polimenakos- Director of IT for The Yachts of Seabourn
  21. M2M In Hospitality www.amcomsoft.com
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