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MANAGEMENT: A GLOBAL AND ENTREPRENEURIAL PERSPECTIVE by Weihrich, Cannice, and Koontz

MANAGEMENT: A GLOBAL AND ENTREPRENEURIAL PERSPECTIVE by Weihrich, Cannice, and Koontz. Control Techniques and Information Technology. Chapter. 19. After studying this chapter, you should understand:. The nature of budgeting and the types of budgets. Zero-base budgeting

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MANAGEMENT: A GLOBAL AND ENTREPRENEURIAL PERSPECTIVE by Weihrich, Cannice, and Koontz

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  1. MANAGEMENT: A GLOBAL AND ENTREPRENEURIAL PERSPECTIVE by Weihrich, Cannice, and Koontz Control Techniques and Information Technology Chapter 19 Chapter 19. Control Techniques and Information Technology

  2. After studying this chapter, you should understand: • The nature of budgeting and the types of budgets. • Zero-base budgeting • Nonbudgetary control devices • Time-event network analysis as a major technique of planning and control. • The nature and applications of information technology. • The importance of computers in handling information. • The opportunities and challenges created by the new information technology. • The digital economy and developments in e-commerce and m-commerce. Chapter 19. Control Techniques and Information Technology

  3. What is Budgeting? • Budgeting is the formulation of plans for a given future period in numerical terms. • Zero‑base budgeting is dividing enterprise programs into “packages” composed of goals, activities, and needed resources and calculating the costs for each package from base zero. Chapter 19. Control Techniques and Information Technology

  4. Time‑Event Network Analyses • Gantt Charts • The Gantt chart shows the time relationships between the “events” of a production program. • Milestone Budgeting • Program Evaluation and Review Technique (PERT) • PERT is a time-event network analysis system in which the various events in a program or project are identified, with a planned time established for each. • The critical path is the sequence of events that takes the longest time and has zero (or the least) slack time. Chapter 19. Control Techniques and Information Technology

  5. Fig. 19-1 Transition from Gantt Chart to PERT Chapter 19. Control Techniques and Information Technology

  6. Fig. 19-2 PERT Flowchart Chapter 19. Control Techniques and Information Technology

  7. Information Technology • Data are the raw facts that may not be very useful until they become information, i.e., after they are processed and become meaningful and understandable by the receiver. • The management information system is a formal system of gathering, processing, and dispersing information internal and external to the enterprise in a timely, effective, and efficient manner to support managers in their jobs. Chapter 19. Control Techniques and Information Technology

  8. Opportunities and Challenges Created by Information Technology • Resistance to computer use • Speech recognition devices • Telecommuting • Telecommuting means working at a computer terminal at home instead of commuting to work. • Computer networks • The Internet • Other types of networks • Intranet and extranet • Groupware • Groupware makes it possible for a group of people on a network to collaborate with others over long distances at the same time. • Information security Chapter 19. Control Techniques and Information Technology

  9. The Digital Economy, E-Commerce, and M-Commerce • The emerging digital economy • Four kinds of Internet transactions – Business to Consumers (B2C) – Consumer to Business (C2B) – Consumer to Consumer (C2C) – Business to Business (B2B) • M-commerce and wireless communications Chapter 19. Control Techniques and Information Technology

  10. Fig. 19-3 Matrix for E-Commerce • MHI do you have the figure 19-3? Please insert. Chapter 19. Control Techniques and Information Technology

  11. Customer Relationship Management (CRM) • Focusing on the needs of customers • Coordinating of sales, marketing, & service • CRM means promoting the interactions between customer and the company by collecting, analyzing and using the information to serve the client • Concern about cost & privacy Chapter 19. Control Techniques and Information Technology

  12. Budgeting Types of budgets Budgeting problems Zero-base budgeting Nonbudgetary control devices Gantt chart Milestone budgeting Program evaluation and review technique (PERT), critical path Information technology Management information system Types of computers Impact of computers on managers Application of microcomputers Speech recognition devices Telecommuting Computer networks Internet Groupware Information security E-commerce: B2C, C2B, C2C, B2B M-commerce and wireless communications Customer relationship management KEY IDEAS AND CONCEPTS FOR REVIEW Chapter 19. Control Techniques and Information Technology

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