CommuicationSkills 55% 7% body language words 38% style What is Communication? Research shows, communication is…
See the difference in what the girl is trying to convey and what the class is understanding = Miscommunication www.firstpersonality.com
Communication Skills Why Communicate ? Why is Communication Important? • to express our emotions • achieve joint understanding • to get things done • to pass on and obtain information • to reach decisions • develop relationships
Types of Communication One-way communication Two-way communication One to many
Components of Communication • Verbal Communication • Vocal communication • Non-verbal communication
Communication Skills Types & Methods Written Letters, Memos, Reports… Spoken Conversations, Interviews, Phone Calls, Requests… Gestures Facial expressions, Actions, Voice Tone, Silence, Stance… Visuals Photographs, Paintings, Videos, Film… Multimedia Television, Newspaper, Magazines, Internet…
Communication Skills Channel Formulating Delivery Message Feedback Perception Response Understanding Communication : The Flow Receiver Sender
Communication Skills Barriers to Effective Communication… Barriers to Effective Communication… • Process Barriers • Wrong Channel/Medium • Irrelevant Information loading • Lack of Response or Feedback • Inappropriate Questions
Barriers to Effective Communication… • Noise • Inappropriate medium • Assumptions/Misconceptions • Emotions • Language differences • Poor listening skills • Lack of attention
Communication Skills Overcoming the Barriers • Say to yourself, “I will get a Response” • Come up with a topic for discussion everyday • Start improving your pronunciation • Develop a habit of reading – start with the English newspaper / Comics • Understand first, then communicate • Don’t be afraid of asking questions
Ways to Improve Communication-Body Language • Keep appropriate distance • Touch only when appropriate • Take care of your appearance • Be aware - people may give false cues • Maintain eye contact • Smile genuinely
7c’s Of Communication CONSIDERATE CORRECT CONCRETE CONCISE COURTEOUS CLEAR COMPLETE
Communication Skills Ways to Improve Communication- Speaking
Communication Skills Ways to Improve Communication- Speaking “A wise man reflects before be speaks; a fool speaks, and then reflects on what he has uttered.” - French Proverb.
Communication Skills Ways to Improve Communication- Speaking • Take initiative • Be polite • Be pleasant (smile, jokes) • Be clear and concise (tone, accent, emphasis, pronunciation) • Cite negative opinions honestly, but in a positive manner • Seek Feedback
Communication Skills Ways to Improve Communication- Phone • Write down in advance what you want to say and in what order • Smile • Speak slowly • Always be polite and friendly • For long messages, follow a script • Get confirmation • Monitor your time
Ways to Improve Communication- Emails • Message Tone • Pleasantries • NO WRITING IN ALL CAPS • Avoid Excess Punctuation • Check Spelling • Check Grammar • Check Emoticons
Communication Skills Ways to Improve Communication- Writing Skills • “KISS” (KEEP-IT-SIMPLE-STUPID!) • Be kind to others’ eyes (font size, clarity) • Be creative (use tables, graphs) • Use the language YOU are better at
Communication Skills • Ways to Improve Communication Writing Skills • Visualize the reader when you are writing • Don’t write unbroken paragraphs • Use numbered paragraphs to make cross-referencing easier • Punctuation plays the role of body language in writing
Communication Skills • Ways to Improve Communication Listening • Avoid distractions • Do not interrupt unnecessarily • Be active (show interest) • Repeat what you’ve heard • Control your mind.
Communication Skills • Ways to Improve Communication Public Speaking • Research (find out facts & figures) • Prepare (Introduce, Discuss, Conclude) • Practice • Be confident • Be Interesting • Use props. Be active! • Be a Performer
Benefits of effective communication • Quicker problem solving • Better decision making • Steady work flow • Strong business relations • Better professional image
Essentials of communication (Don’ts) • Don’t instantly react to something in anger. • Don’t use technical terms & terminologies not understood by majority of people. If you are using technical terms explain them in simple language. • Don’t speak too fast or too slow. • Don’t speak in inaudible surroundings, as you won’t be heard
Essentials of communication(Don’ts) • Do not assume that every body understands you, ask questions to confirm learning. • While listening do not glance here and there or engage in some other work as it might distract the speaker, and this is a disrespect to him. • Do not interrupt the speaker. • Do not jump to the conclusion that you have understood every thing ask questions.
Be smart and witty. • Post things which other people can share • Don’t post photos or jokes that you will regret later • Don’t be childish and immature • Pay special attention to grammar and spelling • P ay attention to your grooming and dress appropriately to suit the occasion • Don’t keep sending friend requests. If someone does not accept do not contact them again • Work on remembering people’s names • Find your common ground (interests, life experiences, occupations…) and build upon it The Social Network Your growth in the profession depends on your networking skills SRIKANTH_RAO555@YAHOO.COM
Professional Networking • Brush up on your telephone etiquette. • Always be mindful of your language and manners. • Definitely, keep your drinking to the absolute minimum. • Don’t ever be dishonest about your intentions. • Refrain from dropping names. (`hawameinbaatkarna’) • Curb your curiosity to pay too deeply into their business. • Don’t ever speak negative about other people or companies, however tempting it might be. • Exchange business cards only with people who matter • And finally, don’t forget to send thank-you and follow-up notes to acknowledgement anyone who was particularly helpful to you, spent considerable time on the phone or in person with you, or gave you a lead or referral (whether it worked out or not).