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In partnership with. Improved Optimisation Through Cooperation, Learning and the Adaption of Incremental Improvement Techniques Dr John F. Noonan Enterprise Research Centre Faculty of Science and Engineering University of L imerick .
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Improved Optimisation Through Cooperation, Learning and the Adaption of Incremental Improvement Techniques
Dr John F. Noonan
Enterprise Research Centre
Faculty of Science and Engineering
University of Limerick.
Developing Quality and Innovation through Strategic Operations
and Alliances in the Voluntary Disability Sector
The Pavilion, North Campus, University of Limerick
DFI/UL Symposium, 29 November 2013.
Interaction with the students from the DFI/UL Introduction to TQM course (2 years/4 Cohorts)
Interaction with the Voluntary Disability Sector students & Researchers on the Lean Specialist Diploma (UL)
An examination of other initiatives
Aim: To formulate a perspective that might provoke reflection
“Think Big Work Small”
i.e. Improved Optimisation Through Cooperation, Learning and the
Adaption of Incremental Improvement Techniques
Mission; a fairer world for children, young people and families - The ‘Every Child Matters’ agenda
Children England was formerly the National Council of Voluntary Child Care Organisations, NCVCCO
Disabled Facilities Grant (DFG) Service
(Neath Port Talbot County Borough Council)
“The pursuit of excellence is not optional in the voluntary sector, it is essential”
Driver: The level of growth and the increase in range, choice and quality of services to users
“development and delivery of innovative and effective Services” Despite economic challenges
Adapted from The challenges Five Issues that Separate CVOs from Businesses: Collins (2006)
New clients can access the service with approximately 30 days removed from the clients wait.
60 Days 30 Days
Google’s 20% Time: for creativity and innovation
(Results: AdSense, Gmail, Google Talk, Google Reader)
Googlers “120% time”
Larry Page (Chief Executive 2011) we need “more wood behind fewer arrows” referring to lack of focus
“CVOs need to be masters at making something out of nothing – of alchemy”.
Annual Community and Voluntary Sector Conference
The Carmichael Centre for Voluntary Groups
February 1st 2007
TQM : long–term success through service user care & improving processes, services, and culture
Lean Thinking : embodies a set of design principles to deliver purpose more and more effectively by reducing waste
Lean + TQM: Balancing value with efficiency
Look to a future state some where between the current state and an ideal state through grasping opportunities.
“ Ring the bells that still can ring,
Forget your perfect offering,
There is a crack,
There is a crack in everything
That’s how the light gets in”