Marks & Spencer. Can its new store design turn around its fortunes?. By Nicole Parker-Hodds. Associate Analyst. August 2012. A Service. Contents. Background M&S Bank Clothing Food Beauty Home Footwear Multi-channel Conclusions. All data correct at time of publishing. 1.
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Can its new store design turn around its fortunes?
By Nicole Parker-Hodds
All data correct at time of publishing.
The roll-out of the new store design comes as Marks & Spencer reported its worst financial figures in three years, with profits falling to GBP489.6 million (USD774.8 million).
Planet Retail visited Marks & Spencer’s Marble Arch flagship store to analyse the improved offering and customer experience. The new store concept covers all departments within the Marks & Spencer store.
On trend with grocery retailers diversifying away from their core offering, Marks & Spencer has launched its own banking service. The Marble Arch store boasts the first of 50 planned branches it hopes to open by mid-2013.