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Review

Review. Telephone Conversations. CONNECTING. MESSAGE. WRONG NUMBER. APPOINTMENT. FLIGHTS. SPEAKING – Pair Work. Work in pairs. Student A: Look at the Activity sheet on page 145. Student B: look at the Activity sheet on page 150. Unit 2a. Entertaining a Client/Guest. Part I.

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Review

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  1. Review Telephone Conversations Doris YANG

  2. CONNECTING Doris YANG

  3. MESSAGE Doris YANG

  4. WRONG NUMBER Doris YANG

  5. APPOINTMENT Doris YANG

  6. FLIGHTS Doris YANG

  7. SPEAKING – Pair Work • Work in pairs. • Student A: Look at the Activity sheet on page 145. • Student B: look at the Activity sheet on page 150. Doris YANG

  8. Unit2a Entertaining a Client/Guest Doris YANG

  9. Part I Choosing a restaurant Doris YANG

  10. Warmer - Pair Work • If you are inviting a new client to dinner, what kind of restaurant will you look for? • Brainstorm, and list some of your ideas. Doris YANG

  11. Reading 1 & Speaking • Read the customer satisfaction form. • Discuss with your partner: Which three of the criteria are most important for you? Why? Doris YANG

  12. References • Quality of service: speediness & friendliness & attentiveness • Value for money: worthy or not Doris YANG

  13. Reading 2 - Advertisement • Read the article individually. • Find out which of the criteria on the questionnaire are mentioned. Underline relevant words and phrases. • Check with your partner. • Location / Value of money / Quality of food / Atmosphere / Comfort / Speed of service Doris YANG

  14. Key words and expressions • sole: being the only one; only • quality food / quality time • at a reasonable price • has proved to be/ proven to be • be popular with sb • alike: in the same or a similar manner • evolve / evolution • interior design • dine: give dinner to; host for dinner Doris YANG

  15. Key words and expressions • semi-private • mezzanine • pride oneself on sth • flexibility • catering equipment / cater for: to provide food, services, etc • on an individual basis • wine tasting Doris YANG

  16. inn 旅馆,饭店 lodge 小旅馆 motel(=motor hotel)汽车饭店(旅店) budget hotel经济酒店 single room 单人房(一张单人床) twin room 双人房(二张单人床) double room 双人房(一张双人床) Hotel English Doris YANG 16

  17. standard room(SR) 标准间 suite(ss) 套间 Twin Beds Room 两张单人床的双人房 Low/off season High/on/peak season Hotel English Doris YANG 17

  18. Discussion • Work in groups of 3-4. • Which of these following events will Porters be suitable for? Refer to Reading 2 for answers. • an end-of-year office party • an evening with a new client and his/her partner • a corporate event to launch a new product or service • a negotiation for a contract with a new client • an end-of-week meal with small group of colleagues Doris YANG

  19. Porters would seem to be suitable for an end-of-year party or and end-of-week meal as the restaurant is very popular and appears to encourage groups. • It would also appear suitable for a product launch as the advertisement mentions corporate events and company presentations. • However, even though the advertisement says the restaurant has semi-private facilities, it might be a better idea to choose a restaurant that is quieter and / or designed to impress for a negotiation or an evening with a new client. Doris YANG

  20. Part II Making conversation Doris YANG

  21. Listening 1 • Prediction: Read options A-H and predict what typical responses would there be. • Listen to five people talk about their business trips and match each of the five pieces with one of the questions. • Keys: D B H F A Doris YANG

  22. Listening 1 I have to say … I got stopped at … Customs / Customs office I wouldn’t mind living here for a while. I thought it was pretty good from our point of view, but I can see that some people might not be happy. Get through quite a lot We are a long way from a decision … it was a bit too heavy 22 Doris YANG

  23. Listening 2 • Listen to a conversation. • Notice how the first speaker encourage conversation? Doris YANG

  24. Skill - Encouraging conversation • Showing your interest/surprise • Wow! • Oh, really? I’m surprised to hear that. • Do you? • No, you don’t!! • Asking follow-up questions • What do you think of…? • When are you going to …? • How do you feel about…? • Quoting the speaker’s words in a follow-up question. Doris YANG

  25. Speaking – Developing conversations • Choose one statement on page 21, and develop it into conversations/ extend it to a longer version. • Use the techniques above. Doris YANG

  26. Home Assignment • Read the article Training to be entertaining and making it pay on page 24. Doris YANG

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