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eLearning . Hava Haberfeld WW Documentation and Training Development Manager, Creo May 2005. Topics. eLearning for techies What is it? Difference between methods, platforms, and tools eLearning development: methods and tools CBT, WBT Do-it-in-house, rapid eLearning Blended learning

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Hava Haberfeld

WW Documentation and Training Development Manager, Creo

May 2005

  • eLearning for techies
      • What is it? Difference between methods, platforms, and tools
  • eLearning development: methods and tools
      • CBT, WBT
      • Do-it-in-house, rapid eLearning
      • Blended learning
      • Web collaboration, live eLearning (webinars)
      • EPSS, wizards, simulations, games, videos
    • eLearningplatforms
      • LMS, LCMS
      • Internet training portals
      • Closed content and technology training systems
    • eLearning buzzwords
      • Informal knowledge exchange
    • Best practices for translation
elearning for techies
eLearning for techies
  • eLearning: “Any intentional learning activitydelivered via interactive electronic media”
  • Typical audiences: customers or end users of hi-tech products and service or sales personnel supporting and selling these products
  • Difference between methodologies, platforms, and tools
    • Methodologies: CBT, WBT, rapid eLearning, blended learning, and more
    • Platforms: LMS, LCMS, training portals, and more
    • Tools: Flash, Shockwave, RoboDemo, Captivate, and more
elearning development cbt
eLearning development: CBT
  • CBT (computer-based training) is a standalone course on CD-ROM; CBTs were first developed in the early 90s.
  • Courses were interactive, with branching, simulations, feedback, videos, and animation.
  • Development was expensive and time consuming, and courses were hard to upgrade.
elearning development wbt
eLearning development: WBT
  • WBT (Web-based training, or eLearning): Learning can be conducted “anywhere, anytime” as long as a browser-based Web connection is available.
  • Longer shelf life: Updates can be implemented once on a server instead of at each training location.
  • Downside: Bandwidth is a limitation to media richness (streaming video).
  • Wait time denigrates the learning experience.
elearning development rapid elearning
eLearning development:Rapid eLearning
  • Do-it-in-house, or rapid eLearning: a small amount of off-the-shelf courseware and a large amount of custom-developed software that is 100% specific to the organization
  • Examples:
    • In-house workshops
    • Videotapes
    • Printed training materials
    • Presentations converted to online format
elearning development blended learning
eLearning development: Blended learning
  • A combination of delivery methods that leverage the strength of each method for every content type
  • A complete package that can include self-paced and classroom learning; live Web-based classrooms; videotapes; one-on-one coaching; and more
elearning development webinars
eLearning development: Webinars
  • Live eLearning and Web collaboration: Experts share their knowledge:
    • Live session: synchronous
    • Recorded session: asynchronous
  • Examples include live distance classes, virtual seminars or webinars, meeting communities of practice, and so on.
elearning development epss wizards simulations games
eLearning development:EPSS, wizards, simulations, games
  • EPSS: electronic performance support systems
  • Wizards and context-sensitive online help
  • Simulations, learning games, videos
elearning platforms lms
eLearning platforms: LMS
  • LMS (learning management system): a solution for delivering training to many locations and enabling learner evaluation
  • Student administration and data reporting system: off the shelf or created in house
  • Automated administration of CBTs and Web-based training:
    • Launching and tracking of courses
    • Reports
    • Online collaboration consisting of discussions, chat rooms, news and document posting, and so on
elearning platforms downside of lms
eLearning platforms:Downside of LMS
  • LMSs don’t do what was expected!
  • Not plug and play—industry standards are too loose (SCORM, AICC).
  • ROI of LMS implementation is difficult to calculate.
  • Administration that LMS provides is too generic; in most cases, it needs further customization.
elearning platforms lcms
eLearning platforms: LCMS
  • Authoring tools are usually linked to an LMS system.
  • Testing and follow-up of learner’s performance are embedded in the training program.
elearning platforms internet training portals
eLearning platforms:Internet training portals
  • Internet training portals: one-stop shops for e-commerce of courseware both online and offline
  • Vertically focused portals, or vortals: offer their own content (corporate “universities,” McGraw-Hill, SkillSoft, DigitalThink, and so forth)
  • Downside: Massive eLearning content is not designed to serve specific business needs, and instructional quality is poor.
elearning platforms closed content technology systems
eLearning platforms:closed content & technology systems
  • Available as packaged content with customization (customer logos on external portal interface)
  • May be more economical and efficient than developing complete in-house systems
  • Must be performance-driven and shaped around business-critical requirements
elearning buzzwords
eLearning buzzwords
  • Learning organizations: Represent a move from learning as reactive, isolated events to learning as a sustainable, proactive process in the organization
  • Knowledge management: Uses internal knowledge in all forms to sustain the learning career of every employee
  • Both trends imply a closer link with HR for job definitions, compensation, career paths, and certification.
elearning buzzwords informal knowledge exchange
eLearning buzzwords: Informal knowledge exchange
  • Part of the knowledge management trend: training without trainers through informal knowledge exchange
  • Knowledge from organization’s experts collected in documents; resulting knowledge base is indexed and structured
  • Expert systems for capturing the tacit knowledge in an organization
best practices for translation
Best practices for translation
  • Use Unicode-supporting tools such as HTML, XML, Captivate, Flash MX 2004, and Shockwave.
  • Store text in external database or XML files to be read into the WBT during runtime; this method facilitates translation and management.
  • Avoid text within graphics.
  • Keep clean, organized, and updated scripts for all WBTs.
  • Leave extra space for character-consuming languages such as German and Spanish.
  • Outsource large translation jobs to established vendors, which provide experts to address the many specific issues in each language.