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Successful Global ICT Initiatives:

Successful Global ICT Initiatives:. Measuring Results Through an Analysis of: Achieved Goals, Planning and Readiness Efforts, and Stakeholder Involvement. Roslyn Docktor, Advisor for Strategic Initiatives, Council for Excellence in Government. Successful Global ICT Initiatives.

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Successful Global ICT Initiatives:

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  1. Successful Global ICT Initiatives: Measuring Results Through an Analysis of: Achieved Goals, Planning and Readiness Efforts, and Stakeholder Involvement Roslyn Docktor, Advisor for Strategic Initiatives, Council for Excellence in Government

  2. Successful Global ICT Initiatives • National ICT Strategy Analysis • E-Government Survey • Jordan Case Study • HLS Citizen Engagement Campaign

  3. National ICT Strategy Status Does National ICT Planning Enable Sound Development and Project Implementation? • Compared “promising planning” with • “E-Readiness” or Capacity • ICT Initiatives being implemented • Socio-economic indicators

  4. National ICT Strategy Status • Over 70 countries have an ICT-related plan, a half of these have been approved • 70 percent are “National Strategies” • Few (15 percent) are realistic, seemingly easy to implement and having intended impact

  5. National ICT Strategy Status • Promising plans have: • A vision with clear goals and objectives • An analysis of current conditions, strengths and challenges • A roadmap to achieve this vision based on current conditions with priorities, timelines, resources, and communications strategies • Action items that address policy, legal framework, connectivity, and all relevant aspects • Roles and responsibilities and involvement of stakeholders • Performance indicators based on initial analysis and a means for outcome measurement

  6. National ICT Strategy Status High Time Efficiency Line Korea Jamaica Estonia Brazil KEY: Underutilized Capacity Ahead of Capacity On Target Tanzania National Planning Jordan Russia S. Africa India Peru Czech China Low Implementation - Initiatives High *preliminary results – not for distribution

  7. National ICT Strategy Status Cost Efficiency Line High Estonia Korea KEY: Underutilized Capacity Ahead of Capacity On Target Brazil E-Readiness Czech Jordan Russia India S.Africa China Jamaica Peru TZ Low Socio-economic Impact High *preliminary results – not for distribution

  8. National ICT Strategy Status Role of ICT? • Most “underutilizers” understand ICT (have plans, are moderately E-Ready) but lack action and corresponding results • Most “ahead of capacity” have capitalized on ICT to open markets, but lack national cohesiveness with isolated benefits • Most “on-target” models have strong leadership, stakeholder involvement and a balanced approach

  9. Status of E-Government - Planning Surveyed over 30 emerging market economy countries’ e-gov programs: • 91% meet regularly • 65% Head of State involvement • 42% drafted and approved a strategy • 28% have benchmarked • 4% measured return on investment

  10. Status of E-Government – E-Services • 86% implemented some level of electronic services or information sharing via a webpage or portal BUT, less than 10 % reported non- governmental organizational involvement

  11. Europe Czech Republic, Ireland, and Russia North America Canada and the United States Latin America &the Caribbean Chile & Costa Rica Jordan Case Study…  Asia China, India, and Thailand Middle East & Africa Egypt, Ghana,Jordan,Oman, Qatar, Saudi Arabia, South Africa, UAE

  12. Jordan Case Study: E-Advantages… • Jordan’s E-Leadership Advantages Vision and Priority His Majesty’s vision Public-Private Partnerships Unique public-private relationships Strategy, Planning, Coordination E-Gov Managers

  13. Jordan: Strategic Action… • Prioritize G2G or G2B fast track programs rather than services to citizen • Business set aside program should be adopted • Expand E-gov Manager program and inject ICT into government operations • Strengthen community IT centers and collaborative program offerings

  14. Homeland Security from the Citizens’ Perspective • Town Halls, Focus Groups, Polling • Partnering with Media • Engaging trusted partners, e.g., Red Cross, Schools, and Community Organizations “CEG's Citizen Engagement effort gets the prize in my view for developing creative and useful programs.” - DHS Senior Official

  15. Lessons Learned • Stakeholder involvement helps shape realistic goals • Implementation success related to leadership and participation • Stakeholder involvement is achievable “The potential of [initiative] is actualized only when it has reached to each and every individual and community in its specific conditions and in a manner that is sustainable.” - Indian Respondent

  16. Successful Global ICT Initiatives: Measuring Results Through an Analysis of: Achieved Goals, Planning and Readiness Efforts, and Stakeholder Involvement Roslyn Docktor – rdocktor@excelgov.org

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