1 / 20

Change management Marks & Spencer

Change management Marks & Spencer . Content Scenario Change management theory Our framework Diagnosis Planning and implementing Evaluation Critique . Scenario . Vision The standard against which all others are measured Mission

albert
Download Presentation

Change management Marks & Spencer

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Change management Marks & Spencer Content • Scenario • Change management theory • Our framework • Diagnosis • Planning and implementing • Evaluation • Critique

  2. Scenario Vision The standard against which all others are measured Mission Making aspirational quality accessible to all Values Quality, Value, service, innovation and trust

  3. Chronology • July 2001 Luc Vandevelde • July 2002 Roger Holmes • June 2004 Stuart Rose

  4. Problems to be addressed • Business too complicated • Competition • Image • Downsizing • Management systems

  5. Change management theory • What is change management? • Two school of thought: • Recipe driven • Vague focus • Situation specific

  6. Lewin’s planned change model

  7. Action research model

  8. Positive model

  9. Proposed framework • Context of Change • Facilitation of Change Process • Diagnosis • Intervention • Evaluation

  10. Context of change • Magnitude of change • Degree of organization • Domestic vs. International (Cummings & Worley, 2005)

  11. Diagnosis • What is it? • Who with? • How is it done?

  12. Interventions • Discrepancy • Theory • Procedural • Relationship • Experimental • Perspective • Dilemma • Structural • Cultural • (Blake & Mouton, 1964)

  13. Our chosen intervention • Transformational change • Environmental/internal • Systematic & revolutionary • New paradigm • Driven from top down • Continuous learning and change

  14. Transformational change • Culture change • Self design • Organizational learning and knowledge management

  15. Culture change • Schein (1990) model of culture

  16. Self designing organizations

  17. Organizational learning and knowledge management • Organization learning • Enhance capability to acquire and develop new knowledge • Knowledge management • Generate, organize and distribute • Sense making • Understanding change

  18. Evaluation • During and after implementation • Implementation feedback • Evaluation feedback • Problems

  19. Critique • Situational differences • Rational change • Evidence for improvement • Biases • Long term

  20. References • http://www2.marksandspencer.com/thecompany/mediacentre/index.shtml • http://news.bbc.co.uk/ • Cummings, T.G. & Worley, C.G. (2005). Organization Development and Change (8th ed). Ohio: South-Western. • Millward L. (2005-in press), Understanding Occupational and Organizational Psychology.London: Sage PublicationsLtd.

More Related