change management marks spencer l.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Change management Marks & Spencer PowerPoint Presentation
Download Presentation
Change management Marks & Spencer

Loading in 2 Seconds...

play fullscreen
1 / 20

Change management Marks & Spencer - PowerPoint PPT Presentation


  • 228 Views
  • Uploaded on

Change management Marks & Spencer . Content Scenario Change management theory Our framework Diagnosis Planning and implementing Evaluation Critique . Scenario . Vision The standard against which all others are measured Mission

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Change management Marks & Spencer' - albert


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
change management marks spencer
Change management Marks & Spencer

Content

  • Scenario
  • Change management theory
  • Our framework
    • Diagnosis
    • Planning and implementing
    • Evaluation
  • Critique
scenario
Scenario

Vision

The standard against which all others are measured

Mission

Making aspirational quality accessible to all

Values

Quality, Value, service, innovation and trust

chronology
Chronology
  • July 2001 Luc Vandevelde
  • July 2002 Roger Holmes
  • June 2004 Stuart Rose
problems to be addressed
Problems to be addressed
  • Business too complicated
  • Competition
  • Image
  • Downsizing
  • Management systems
change management theory
Change management theory
  • What is change management?
  • Two school of thought:
    • Recipe driven
    • Vague focus
  • Situation specific
proposed framework
Proposed framework
  • Context of Change
  • Facilitation of Change Process
  • Diagnosis
  • Intervention
  • Evaluation
context of change
Context of change
  • Magnitude of change
  • Degree of organization
  • Domestic vs. International

(Cummings & Worley, 2005)

diagnosis
Diagnosis
  • What is it?
  • Who with?
  • How is it done?
interventions
Interventions
  • Discrepancy
  • Theory
  • Procedural
  • Relationship
  • Experimental
  • Perspective
  • Dilemma
  • Structural
  • Cultural
    • (Blake & Mouton, 1964)
our chosen intervention
Our chosen intervention
  • Transformational change
    • Environmental/internal
    • Systematic & revolutionary
    • New paradigm
    • Driven from top down
    • Continuous learning and change
transformational change
Transformational change
  • Culture change
  • Self design
  • Organizational learning and knowledge management
culture change
Culture change
  • Schein (1990) model of culture
organizational learning and knowledge management
Organizational learning and knowledge management
  • Organization learning
    • Enhance capability to acquire and develop new knowledge
  • Knowledge management
    • Generate, organize and distribute
  • Sense making
    • Understanding change
evaluation
Evaluation
  • During and after implementation
  • Implementation feedback
  • Evaluation feedback
  • Problems
critique
Critique
  • Situational differences
  • Rational change
  • Evidence for improvement
  • Biases
  • Long term
references
References
  • http://www2.marksandspencer.com/thecompany/mediacentre/index.shtml
  • http://news.bbc.co.uk/
  • Cummings, T.G. & Worley, C.G. (2005). Organization Development and Change (8th ed). Ohio: South-Western.
  • Millward L. (2005-in press), Understanding Occupational and Organizational Psychology.London: Sage PublicationsLtd.