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Indianapolis Life. 2001 Strategies, Initiatives & Measures. Shareholder Value. Shareholder Value Improved Two Ways Revenue Growth Improved Productivity Productivity Improved Two Ways Improved Cost Structure Improved Use of Assets. Customer Value Proposition.
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Indianapolis Life 2001 Strategies, Initiatives & Measures
Shareholder Value • Shareholder Value Improved Two Ways • Revenue Growth • Improved Productivity • Productivity Improved Two Ways • Improved Cost Structure • Improved Use of Assets
Customer Value Proposition • Value Proposition - Product Leadership • Creativity - recognizing and embracing ideas that may originate anywhere • Must commercialize ideas quickly • Relentlessly pursue ways to leapfrog their own latest product or service • Operating Model • A focus on the core processes of invention, product development, and market exploitation • A business structure that is loosely knit, ad hoc, and ever-changing to adjust to the entrepreneurial initiatives • Management systems that are results-driven, that measure and reward new product success, and that don’t punish the experimentation needed to get there • A culture that encourages individual imagination, accomplishment, out-of-the-box thinking, and a mind-set driven by the desire to create the future
Internal Business Processes • Three Areas of Internal Processes • Innovation - Focus for Product Leadership • Easy To Do Business With • Operational Excellence
Learning & Growth Foundation • Learning & Growth Foundation • Employee Competencies • Technological Capability • Corporate Culture
Shareholder Value - Measures • Shareholder Value Measures • Share Price, GAAP Income, ROE • Revenue Growth Measures • Life Sales, Annuity Sales • Productivity Measures • Expense to Pricing and to Budget • Risk-Based Capital
Value Proposition - Measures • End-Customer Measures • Persistency • Policies Under Administration • Distribution Measures • Distribution Growth • Producers Meeting Standards
Internal Process - Measures • Process Measures • Revenue from New Products • Cost per Policy • Easy to Do Business with in Tier II
Learning & Growth - Measures • Learning & Growth Measures • Development Plans, Succession Plans • Employee Satisfaction & Turnover • System Availability, IT R&D, Culture TBD
Internal Process - Initiatives • Process Initiatives • New products (variable, term UL, index WL, survivor, S&P for Legacy) • Online illustrations, agency extranet • AmerUs Integration
Learning & Growth - Initiatives • Learning & Growth Initiatives • Imaging/Workflow, LifePro 2.0 • Balanced Scorecard (Tier II & Tier III)