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The Design of DHH Support Services: 1992-2012 In Retrospect

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Naomi Sheneman, M.A., M.S. & CDI Network Interpreting Service, Inc. . The Design of DHH Support Services: 1992-2012 In Retrospect. Source of Inspiration. California Community College Chancellor’s Office (CCCCO) DHH Resource Guide Revision Task Force

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Presentation Transcript
source of inspiration
Source of Inspiration

California Community College Chancellor’s Office (CCCCO) DHH Resource Guide Revision Task Force

(weblink to be inserted here when available- end of June)

legal obligations 1992 2012
Legal Obligations: 1992-2012
  • ADA: Enacted in 1992. Revised in 2012.
    • Recognized and protected additional disabilities
  • OCR Precedents:
      • UC Davis (1992)
      • New College of California (1993)
      • Mt. San Antonio College (1997)
      • SDCCD (1999)
      • Arizona State University (2001)
      • University of North Carolina at Pembroke (2008)
      • Porterville College (2009)
institutional obligations 1992 2012
Institutional Obligations: 1992-2012
  • Institutional Responsibility and College Effort
    • DSS often perceived as experts; therefore they are solely responsible.
    • Does not lie with the Disability Student Services alone.
    • Establishes the climate for ability-centered campus
accessibility 1992 2012
Accessibility: 1992-2012
  • Universal Design
    • DHH-related devices often overlooked
    • A new concept: Deaf Space
    • Emergency alerting devices
    • Emergency notification systems
    • Emergency preparation
  • Accessibility of Audio-visual Materials
    • California AB 386/ 422 (1999)
dhh students 1992 2012
DHH Students: 1992-2012
  • Types of hearing losses/ experiences:
    • “Deaf or not?”
    • Increased recognition of hard-of-hearing/late-deafened students and their needs
  • Auxiliary aids
  • Additional disabilities
  • Cultural Models and Identity
telecommunications 1992 2012
Telecommunications: 1992-2012
  • TDDs
  • Videophones
  • Webcams/ VRS on phones
  • Email/ video mail
  • SMS
accommodations 1992 2012
Accommodations: 1992-2012
  • A paradigm shift:
    • “You can hear. You can read lips. You’ll do fine in the classroom.” to “How can we accommodate your needs?”
    • Those who use ASL were the most visible on campus and were accommodated.
    • Increased awareness of other types of DHH students that do need accommodations.
support services 1992 2012
Support Services: 1992-2012
  • Limited options in 1992.
  • Today, options include the following:
  • Specialized Counseling
  • Transition
  • Coordination of Communication Services
  • Interpreting (oral, tactile, on-site ASL, video remote, Deaf)
  • Speech-to-text Services
  • Notetaking
  • Testing Accommodations
  • Tutoring
  • Specialized Orientation
  • Priority Registration
  • Distance Education
  • Study Abroad
  • Extracurricular Activities
coordination of services 1992 2012
Coordination of Services: 1992-2012
  • Quality assurance and determination of equitable pay
  • Scheduling
  • Injury/stress prevention
  • Outsourcing
instructional strategies 1992 2012
Instructional Strategies: 1992-2012
  • Instructional Strategies for Faculty
  • Special Instruction
availability of resources 1992 2012
Availability of Resources: 1992-2012
  • THEN: Limited resources
  • NOW: Plenty of resources. Where is the right place to look?
awareness and attitude 1992 2012
Awareness and Attitude: 1992-2012
  • Ongoing collusion of perceptions: cultural vs. pathological models.
  • Ongoing ignorance despite increased awareness.
  • “DHH are expensive”. How about this for a change? “Hearing are expensive because they don’t know how to communicate with DHH?”
  • Definition of ‘reasonable accommodations’ is influenced by the current state of economy.
awareness and attitude 1992 20121
Awareness and Attitude: 1992-2012
  • Resistance towards new service approaches.
  • Resistance in specific vocational training. programs requiring practicum hours.
  • Resistance towards captioning of video materials.
  • Required classes come with accommodations. Social opportunities and extracurricular activities are not.
  • Promoting self-empowerment and advocacy.
moving forward 2012 2032
Moving Forward: 2012-2032

Final food for thought…

What should the design of DHH Support Services look like for the next 20 years?