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New Castle County Libraries

New Castle County Libraries. Making a world of difference, starting with our community. Library Aids. Amber Griffith. Steve Boerner. Jeanette Kubler-Ross. Caress Roach. Library Aids. Becky Cox. Francis Frisby. Lana Turner. Jenna Blackway. Welcome Guests!. Change Process. Frames.

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New Castle County Libraries

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  1. New Castle County Libraries Making a world of difference, starting with our community

  2. Library Aids Amber Griffith Steve Boerner Jeanette Kubler-Ross Caress Roach

  3. Library Aids Becky Cox Francis Frisby Lana Turner Jenna Blackway

  4. Welcome Guests!

  5. Change Process

  6. Frames • Mission • Structural • Political • Symbolic • Human Resources • Technology http://www.udel.edu/jlm/morrison.html http://www.lindapaul.com/Frame_5x7_Gold_Picture_Frames.jpg

  7. Credibility • Interviews and Surveys • Cross Library Comparisons • Published Theories and Ideas http://www.rightattitudes.com/blogincludes/images/20071118_establishing_credibility_with_research.jpg

  8. Library System Structure • 13 Libraries in NCC • Full Members • Contract Libraries • Unique Contract • Contracts are renewed yearly http://www.app-link.nl/team.jpg

  9. Team Goals for NCC libraries • Unite the community • Provide free services • Computing • Leisure reading • Programming http://www.adamsunity.org/template_files/Simply%20Irresistible/images/unity_globe_smaller.jpg

  10. Library Statewide Master Plan • 3 Types of Designated Libraries • Community • Area • Regional http://www.library.appstate.edu/blog/images/books.gif

  11. What time is it? Game Time!

  12. Executive Team Structure • County Executive • Chris Coons • General Manager • Anne Farley • Community Service Administrator • Diane Brown http://www.sportingchanceproject.net/partners.htm

  13. Employees are hired and appointed Appointed Positions are set by Government Other position decisions made in library Team Selection Process http://dsmedia.ign.com/ds/image/article/672/672422/blog-images-20060906041132658.jpg

  14. What Makes the Team A Team • Orientation • Training • Staff Development Day http://www.epstraining.co.uk/users/www.epstraining.co.uk/upload/fire%20safety%20training.gif

  15. Domain Patrons Targeted Products and Services Promoted What makes the Mission? http://bishopgsu.co.uk/files/mission.gif

  16. What is the purpose of a Mission? • To formalize a purpose • To formalize core values • Customer satisfaction • Innovation • Team building http://www.swagelok.com/images/cmi/imageLibrary/careers/VisionMissionValues.jpg

  17. There is a new mission that was not so clear before Now is the perfect time to bring it to the light! New Castle County Libraries http://mindhacks.org/wp-content/uploads/CreativityExercises_100A3/IdeaDrawingXSmall4.jpg

  18. What time is It Team? Game Time!

  19. Mission Impossible Possible!

  20. Lets Complete A Mission! • Throw out some ideas of what can be done to make the mission more noticeable. • DON’T FORGETwhat makes a mission! http://powrightbetweentheeyes.typepad.com/photos/uncategorized/2007/09/16/ideas.jpg

  21. Our Proposed Mission Awareness Idea • Presence in library • Library cards • Main page of website http://getentrepreneurial.com/images/effective-mission-statement.jpg

  22. What inspires Team Culture • How the community views libraries • Why an inspiration to public • What staff involvement with community http://www.nccde.org/library/home/webpage16.asp

  23. How the team encourages culture… • Floor plan and layout inside libraries • Computers, desks and seating • Images and pictures on display • Ease of receiving assistance http://pro.corbis.com/search/Enlargement.aspx?CID=isg&mediauid=5C5FEA1A-C126-46B4-B3BB-35614F772D2F

  24. Allocation of resources: Taxes Grants Aids Team Politics http://www.thegoodblogs.com/images/us_politics.png

  25. Renovations Modern technology New text editions Library Expenditures http://artfiles.art.com/images/-/Money-Print-C10055084.jpeg

  26. Hiring/appointing Authority Conflict resolution Who makes the decisions? http://fiftyonefiftyone.com/uploaded_images/Decisions-714972.jpg

  27. What time is It Team? Game Time!

  28. Greater Dependence on Technology Print and Multimedia Sources Social Entertainment Goodbye Card Catalog Database Expansion Libraries Must Follow Suit Technology www.vitrutech.com

  29. Employee Technology Use Patron Technology Use Modules and Seminars Technology http://www.newsdesk.umd.edu/images/MiscPics/rage/3.jpg

  30. Patron Online Tools • Ask a Librarian • Using the Catalog • Searching the Web http://www.nccde.org/library/home/webpage4.asp

  31. Our Fairy Tale Library

  32. New Castle County Libraries Appoquinimink Bear Brandywine Hundred Claymont Corbit-Calloway Elsmere Hockessin Kirkwood Highway Newark New Castle Woodlawn Delaware City Wilmington Institute http://www.nccde.org/library/home/webpage18.asp

  33. Human Resource Change • Cross library training • Personal development • Librarians more Patron Service oriented http://customersrock.files.wordpress.com/2007/03/customer-service.jpg

  34. Mission Change Presence in library Library cards Main page of website http://www.ambassadorrecovery.com/img/our_team/circle_of_hands.jpg

  35. Symbolic Change • Increase awareness to young adults • Revamp interior for mature patrons http://www.usn.edu/library

  36. Political • Allocation of resources • Library expenditures • Who makes decisions? http://www.winona.edu/grants/images/budget%20green.jpg

  37. Technological Upgrade! • Website Uniformity • Software Upgrades • Online Librarian Chat Rooms http://www.cnq.ca/Storage.asp?StorageID=88814&SiteLanguageID=1

  38. THANK YOU! Are there any Questions?

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