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BENCHMARKING 2 st Quarter 2009 – 3 rd Quarter 2009 PPM IDS SQWG Meeting

BENCHMARKING 2 st Quarter 2009 – 3 rd Quarter 2009 PPM IDS SQWG Meeting Tokyo Japan, Nov 16 – 19, 2009. ATT | CAT | CHT-I | INDOSAT | KDDI | KT | PLDT | SINGTEL | REACH AUS | REACH HKG | TM | TNZ | VSNL | CT | VTI. Benchmarking in Brief Benchmarking Process Flow Chart

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BENCHMARKING 2 st Quarter 2009 – 3 rd Quarter 2009 PPM IDS SQWG Meeting

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  1. BENCHMARKING 2st Quarter 2009 – 3rd Quarter 2009 PPM IDS SQWG Meeting Tokyo Japan, Nov 16 – 19, 2009 ATT | CAT | CHT-I | INDOSAT | KDDI | KT | PLDT | SINGTEL | REACH AUS | REACH HKG | TM | TNZ | VSNL | CT | VTI

  2. Benchmarking in Brief • Benchmarking Process Flow Chart • Partner Abbreviation and Legend • % of Circuits Provisioning On-Time • Standard Delivery Lead Time in Days • % of Circuits Restored in Less Than 1 Hour • Average Fault Rate per Circuit per Month • Downtime per Circuit per Month • Mean Time to Restore Service (MTRS) • In Summary • Recommendations • Passed 2 years Reports and Trends PPM BENCHMARKING 4th Quarter 2008 – 1st Quarter 2009

  3. PPM Benchmarking in Brief • Carriers monthly data submitted to Reconciliation partner for reconciliation and consolidation. Consolidated data is sent for Benchmarking. • Performance Indicators : • % On Time Provisioning • Standard Lead Time • % Circuit Restoration less than 1 hour • Average Fault Rate • Downtime • MTRS (Mean Time to Restore Services) • Benchmark individual partner against it’s own previous performance improvement yearly set at 50% and monthly gradual increment improvement. • Benchmark presents: •  = Met target set •  = Within 20% of target •  = Beyond 20% missing the target • Benchmark partners against group performance tabulated and charted.

  4. BENCHMARKING IN SUMMARY

  5. BENCHMARKING IN SUMMARY

  6. Recommendations • Beyond 20% of missing the target had increased for all the key indicators. This is alarming • Partners need to improve on speed of restoration <1hr. If we continue to fail the one-hour target for the next two quarters, we need find the reason for next target review: • Continual improvement in terms of SLA/OLA renewal amongst partners • All Partners are requested to send their data on time for collation by the task group

  7. Thank You

  8. Benchmarking Process Flow

  9. PPM Partner Legend

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