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112. Palveluiden luonne. Mritelm Palvelut ovat ksin koskettamattomia tekoja tai suorituksia, joita yksi osapuoli tarjoaa toiselle mutta joka ei johda omistukseen. Niiden tuotanto voi olla sidottu johonkin fyysiseen tuotteeseen. (Kotler 1997)Palvelut ovat jotakin mit voi myyd ja ostaa mutta e

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