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E-TICKETING IMPLEMENTATION

E-TICKETING IMPLEMENTATION. Vladimir Tepikin Reservations Systems Manager Ukraine International Airlines. Ukraine International Airlines. Origin Created 1992 – 1 year after Independence One of first companies with foreign investment Training to highest international standards

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E-TICKETING IMPLEMENTATION

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  1. E-TICKETING IMPLEMENTATION Vladimir Tepikin Reservations Systems Manager Ukraine International Airlines

  2. Ukraine International Airlines Origin • Created 1992 – 1 year after Independence • One of first companies with foreign investment • Training to highest international standards • Commenced operations using two new Boeing 737-400 aircraft E-Ticketing - Vladimir Tepikin

  3. Introduce advanced technology and management methods Attract direct Western investment Expand relations between Ukraine and foreign countries Integrate Ukraine's air transport into the international network Earn profits ALL ACHIEVED Objectives E-Ticketing - Vladimir Tepikin

  4. UIA Route Network 23 international routes, 16 of them – from KBP; 7 domestic routes, including code-share E-Ticketing - Vladimir Tepikin

  5. UIA fleet • 4 x Boeing 737-300s • 4 x Boeing 737-400s • 4 x Boeing 737-500s E-Ticketing - Vladimir Tepikin

  6. Passengers carried E-Ticketing - Vladimir Tepikin

  7. Electronic Ticketing Pre-implementation situation • Just theoretical knowledge • Very limited human resources • Ground Handling issues • Revenue accounting is not clear E-Ticketing - Vladimir Tepikin

  8. Obstacles • Lack of clear understanding by sales and revenue accounting people • Ukrainian immigration and airport security authorities • Native DCS had to be implemented at least in KBP • Necessity to implement ETKT via all channels: - interline partners; - GDS; - self-ticketing E-Ticketing - Vladimir Tepikin

  9. E-Ticketing Project Milestones February 2005 - E-ticketing project launched April 2005 - contract for SITA E-Ticketing server signed October 19, 2005 – 1st E-TKT on UIA flight was issued by Continental Airlines February 16, 2006 – 1st E-TKT issued in UIA office E-Ticketing - Vladimir Tepikin

  10. CURRENT SITUATION 7 routes are E-ticket eligible: AMS, LON, PAR, BER, ZRH, BRU, FRA 4 deployed bilateral Interline Electronic Ticketing (IET) agreements: OCT05 – CO MAR06 - DL APR06 – NW JUN06 - KL E-Ticketing - Vladimir Tepikin

  11. CURRENT SITUATION– GDS Global Distribution Systems activated: • OCT05 - Galileo • NOV05 - Worldspan • JAN06 - Sabre • APR06 – Amadeus Points of Sale activated: GB, FR, NL, IE(1P+1A), DE, BE, CH, US,CA E-Ticketing - Vladimir Tepikin

  12. CURRENT SITUATIONGround Handling • SITA DCS implemented in KBP, TXL, LWO, (BCN and MAD are expected in AUG 06) • Codeco (AMS, LGW) - control method in OCT 06 • Atraxis (BRU, ZRH) - control method evaluated E-Ticketing - Vladimir Tepikin

  13. CURRENT SITUATION– Ticketing • Currently there are 27 UIA offices and airport counters worldwide equipped with Gabriel terminals, 16 of them are equipped with automated ticketing • 3 offices (Kiev CTO+ATO and Zurich ATO) can issue E-TKTs • Revenue Accounting system adapted to process nightly ETM files downloads E-Ticketing - Vladimir Tepikin

  14. ETKTs issued on UIA flights E-Ticketing - Vladimir Tepikin

  15. Current Challenges • Ground Handling ETL method: • - less reliable • - no flexibility and interactivity • Transition from TKT7 to TKT2 (for automated offices) • Revenue Accounting / Sales Reporting • Staff training synchronous with TKT2 transition • Immigration in destination countries E-Ticketing - Vladimir Tepikin

  16. Future project development • Make all destination E-eligible, including domestic • Launch E-ticketing over all outstations • Replace ETL with interactive or control method • Persuade agents to issue and passengers to buy electronic, not paper • Further Interline E-Ticketing deployment • E-ticketing via www.flyUIA.com E-Ticketing - Vladimir Tepikin

  17. E-eligibility expansion over PS network Currently 9 destinations are not E-TKT eligible: BCN, DXB, HEL, KWI, LIS, MAD, MIL, ROM, VIE All the destinations are intended to be turned on by the end of the year. E-Ticketing - Vladimir Tepikin

  18. Future Interline e-tkt Agreements Airlines which expressed their interest to deploy IET with Ukraine International: IB : 4Q06 OS&LH :4Q06-1Q07(depends on LH Systems readiness) VV : 4Q-2006 AF : 4Q-2006 KU : 1Q-2Q07 AY : 1Q-2Q07 E-Ticketing - Vladimir Tepikin

  19. QUESTIONS, PLEASE?tepikin.vladimir@ps.kiev.ua E-Ticketing - Vladimir Tepikin

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