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E-TICKETING IMPLEMENTATION. Vladimir Tepikin Reservations Systems Manager Ukraine International Airlines. Ukraine International Airlines. Origin Created 1992 – 1 year after Independence One of first companies with foreign investment Training to highest international standards

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e ticketing implementation
E-TICKETING IMPLEMENTATION

Vladimir Tepikin

Reservations Systems Manager

Ukraine International Airlines

slide2

Ukraine International Airlines

Origin

  • Created 1992 – 1 year after Independence
  • One of first companies with foreign investment
  • Training to highest international standards
  • Commenced operations using two new Boeing 737-400 aircraft

E-Ticketing - Vladimir Tepikin

objectives
Introduce advanced technology and management methods

Attract direct Western investment

Expand relations between Ukraine and foreign countries

Integrate Ukraine's air transport into the international network

Earn profits

ALL ACHIEVED

Objectives

E-Ticketing - Vladimir Tepikin

uia route network
UIA Route Network

23 international routes, 16 of them – from KBP;

7 domestic routes, including code-share

E-Ticketing - Vladimir Tepikin

uia fleet
UIA fleet
  • 4 x Boeing 737-300s
  • 4 x Boeing 737-400s
  • 4 x Boeing 737-500s

E-Ticketing - Vladimir Tepikin

passengers carried
Passengers carried

E-Ticketing - Vladimir Tepikin

electronic ticketing pre implementation situation
Electronic Ticketing Pre-implementation situation
  • Just theoretical knowledge
  • Very limited human resources
  • Ground Handling issues
  • Revenue accounting is not clear

E-Ticketing - Vladimir Tepikin

obstacles
Obstacles
  • Lack of clear understanding by sales and revenue accounting people
  • Ukrainian immigration and airport security authorities
  • Native DCS had to be implemented at least in KBP
  • Necessity to implement ETKT via all channels:

- interline partners;

- GDS;

- self-ticketing

E-Ticketing - Vladimir Tepikin

e ticketing project milestones
E-Ticketing Project Milestones

February 2005 - E-ticketing project launched

April 2005 - contract for SITA E-Ticketing server signed

October 19, 2005 – 1st E-TKT on UIA flight was issued by Continental Airlines

February 16, 2006 – 1st E-TKT issued in UIA office

E-Ticketing - Vladimir Tepikin

current situation
CURRENT SITUATION

7 routes are E-ticket eligible:

AMS, LON, PAR, BER, ZRH, BRU, FRA

4 deployed bilateral Interline Electronic Ticketing (IET) agreements:

OCT05 – CO

MAR06 - DL

APR06 – NW

JUN06 - KL

E-Ticketing - Vladimir Tepikin

current situation gds
CURRENT SITUATION– GDS

Global Distribution Systems activated:

  • OCT05 - Galileo
  • NOV05 - Worldspan
  • JAN06 - Sabre
  • APR06 – Amadeus

Points of Sale activated:

GB, FR, NL, IE(1P+1A), DE, BE, CH, US,CA

E-Ticketing - Vladimir Tepikin

current situation ground handling
CURRENT SITUATIONGround Handling
  • SITA DCS implemented in KBP, TXL, LWO, (BCN and MAD are expected in AUG 06)
  • Codeco (AMS, LGW) - control method in OCT 06
  • Atraxis (BRU, ZRH) - control method evaluated

E-Ticketing - Vladimir Tepikin

current situation ticketing
CURRENT SITUATION– Ticketing
  • Currently there are 27 UIA offices and airport counters worldwide equipped with Gabriel terminals, 16 of them are equipped with automated ticketing
  • 3 offices (Kiev CTO+ATO and Zurich ATO) can issue E-TKTs
  • Revenue Accounting system adapted to process nightly ETM files downloads

E-Ticketing - Vladimir Tepikin

etkts issued on uia flights
ETKTs issued on UIA flights

E-Ticketing - Vladimir Tepikin

current challenges
Current Challenges
  • Ground Handling ETL method:
  • - less reliable
  • - no flexibility and interactivity
  • Transition from TKT7 to TKT2 (for automated offices)
  • Revenue Accounting / Sales Reporting
  • Staff training synchronous with TKT2 transition
  • Immigration in destination countries

E-Ticketing - Vladimir Tepikin

future project development
Future project development
  • Make all destination E-eligible, including domestic
  • Launch E-ticketing over all outstations
  • Replace ETL with interactive or control method
  • Persuade agents to issue and passengers to buy electronic, not paper
  • Further Interline E-Ticketing deployment
  • E-ticketing via www.flyUIA.com

E-Ticketing - Vladimir Tepikin

e eligibility expansion over ps network
E-eligibility expansion over PS network

Currently 9 destinations are not E-TKT eligible:

BCN, DXB, HEL, KWI, LIS, MAD, MIL, ROM, VIE

All the destinations are intended to be turned on by the end of the year.

E-Ticketing - Vladimir Tepikin

future interline e tkt agreements
Future Interline e-tkt Agreements

Airlines which expressed their interest

to deploy IET with Ukraine International:

IB : 4Q06

OS&LH :4Q06-1Q07(depends on LH Systems readiness)

VV : 4Q-2006

AF : 4Q-2006

KU : 1Q-2Q07

AY : 1Q-2Q07

E-Ticketing - Vladimir Tepikin

questions please tepikin vladimir@ps kiev ua
QUESTIONS, PLEASE?tepikin.vladimir@ps.kiev.ua

E-Ticketing - Vladimir Tepikin