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Assignment 4: Knowledge Management in the OpenOffice Suite Evaluation

Assignment 4: Knowledge Management in the OpenOffice Suite Evaluation . Judy Blostein, Jennifer Hocko, and Bob Lim Waltham Interactive Design May 2, 2001. Presentation Outline. Project Approach (Bob). Unexpected Problems Solved (Judy). Finding and Marketing Implications (Jen).

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Assignment 4: Knowledge Management in the OpenOffice Suite Evaluation

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  1. Assignment 4:Knowledge Management in the OpenOffice Suite Evaluation Judy Blostein, Jennifer Hocko, and Bob Lim Waltham Interactive Design May 2, 2001

  2. Presentation Outline • Project Approach (Bob). • Unexpected Problems Solved (Judy). • Finding and Marketing Implications (Jen). • Conclusions (Jen).

  3. Project Approach • Problem Definition • Office scenarios • Goals for each application • Word processing • Spreadsheet • Presentation • Application of Lessons Learned • Task decomposition and time estimating • Reuse of prior document elements

  4. Unexpected Problems Solved • What Evaluation Criteria to Use? • Those defined by assignment • Nielsen’s ten usability heuristics • How to Record Usability Data? • Create standardized data collection form • How to Process the Data After Individual Collection? • Incident count chart determines report discussion

  5. Creation of Evaluation Data Collection Form • The form: • Provided consistent record of usability incidents • Became an integral part of team’s knowledge management

  6. Incident Count Chart in Evaluation of Suites

  7. Findings and Marketing Implications • Selected Heuristics • Visibility of system status (mostly absent) • Match between system and real world (MSWord = real world?) • User control and freedom (anticipate user actions versus only explicit controls)

  8. Findings and Marketing Implications • Marketing Implications • Usability problems and the snowball effect • Need to address user habituation to MS products • MS very publicly improving usability efforts • Attention to usability/human factors issues critical to product success

  9. Conclusions • Fixing usability problems will add to product value • Sun must incorporate usability as part of open source initiative • OpenOffice has advantages (such as platform independence) but must not fall behind in usability efforts

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