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LESSONS LEARNED: SEPTEMBER 11. A Business Continuity Approach. Barbara Allen SunGard Planning Solutions December 11, 2002. Pre 9/11 Disaster Trends. Most continuity plans assumed……….

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A Business Continuity Approach

Barbara AllenSunGard Planning SolutionsDecember 11, 2002

pre 9 11 disaster trends
Pre 9/11 Disaster Trends

Most continuity plans assumed……….

A worst-case scenario where one or more buildings become inaccessible or destroyed by fire or similar level of disaster

Key staff will still be available

Primary suppliers will be unaffected

Utilities will be available

Recovery will be able to begin within days if not sooner

Backups of critical data are available and can be recovered

“Luck” will play a part in the recovery

9 11 facts
Communications difficult, if not impossible

Staff not available for recovery

Lack of meeting places and command centers

Alpha paging to cell phones worked

Messaging to pagers worked well

9/11 Facts………………….
terrorism and business continuity planning
Terrorism and Business Continuity Planning
  • Unique Challenges
  • Loss of Life
  • Transportation Lockdown
  • Records and Information Loss
  • Telecommunications Failure
  • Size of Affected Area
people issues are paramount
Safety and Security

Cannot assume survival of key personnel

Trauma and stress affect performance during recovery

Families come first

People Issues are Paramount
protect human resources
Emergency Supplies


Hard Hats

First Aid Kits

Oxygen / Filter Masks


Battery-powered Radios


Protect Human Resources

Protect Human Resources

Incident Management Planning

  • Default Assembly and Coordination Locations (local & remote)
  • Notification and Escalation
  • Preplanned Decision Making Process
  • Public Relations Strategy


things to consider as a result of september 11 2001

Create a recovery strategy and test it

Do not test in a vacuum; test the way you intend to recover, recover the way you test; test to the point of recovery

Test to identify areas of improvement





Use backup staff to recover

Be ready to deal with the human side of disaster

Things to Consider as a Result of September 11, 2001
disaster recovery data is the key
How long can you live without it?

How long to restore the data?

How much (if any) can you afford to lose?

Recovery timelines – prioritization

Not all applications and data need to be recovered at the same time but…

Be sure to identify all interdependencies in advance of a disaster

Minimize data loss

Protect your critical records

Disaster Recovery - Data is the key
september 11 2002
“The attack on the World Trade Center is something no one could have anticipated and no one could have planned for…”



September 11, 2002
september 11 th our wake up call
A New Perspective

Increased Awareness

Expansion of Recovery Responsibilities

Potential Attacks


Cyber ( Increasing treat)

September 11th – Our Wake Up Call
lessons learned plan well
Access needs and criticalities

Document policies and plans

Revisit your plan and recovery requirements often

Consider the process or function you need to recover – not just the information, data and records

Lessons Learned – Plan Well
test your plan train your people
Make testing and training a priority

Test the way you recover and recover the way you test

Maintain and update your plans

Reassess strategies and assumptions

Update resource data

Update procedures

Validation and awareness training

Test Your Plan – Train Your People
disperse and diversify
Don’t put all your eggs in one basket

House intellectual capital and personnel in alternate or multiple sites

Evaluate off site storage



Disperse and Diversify
take a holistic approach
Organization wide planning


Full life cycle planning

Aggressive security planning – a threat that should not be forgotten

Take a Holistic Approach
the lesson learned disasters happen

The Lesson Learned - Disasters Happen

Be Prepared To Respond and Recover