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Disaster Recovery Lessons Learned from Katrina PowerPoint Presentation
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Disaster Recovery Lessons Learned from Katrina

Disaster Recovery Lessons Learned from Katrina

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Disaster Recovery Lessons Learned from Katrina

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  1. Disaster RecoveryLessons Learned from Katrina Gail Ann McCreary, CRM Mississippi Power Company

  2. Before Katrina

  3. August 29, 2005

  4. Post - Katrina

  5. Determined Priorities • Damage incurred • Business unit and function • Criticality to restoration effort • Building access issues

  6. What We Did

  7. The Plan…. • Identify records needing to be dried • Pack into boxes • Stage on pallets • Shrink wrap • Load into freezer truck

  8. First Priorities • Substation Construction • Powerco • Plant Watson

  9. Next Priorities • General Office • Balch & Bingham • Hancock Bank

  10. Plan Changed • Downtown buildings had to be vacated • All dry records • All PCs, printers, phones • Employee personal effects • Undamaged furniture and modular • Office supplies • 400 employees

  11. New Issues • Needed more boxes!!!! • Needed temporary office space for 400 employees • What to do with all the “stuff” • Employees still on storm duty • 2-3 weeks

  12. Plan B DR would stay and pack dry records too • I did not have the manpower • DR was experienced • Had supply and manpower resources in place

  13. Determined Numbering Scheme • Building ID • Floor number • Location number 202-101 = General Office 2nd floor cubicle #202 SI221-106 = G&SI 2nd floor location #221 842-102 = Hancock Bank 8th floor location #842

  14. Hancock Bank • Building tenant • Doors locked • No security • Restoration efforts in process • Elevators out of service • Only one useable stairway • Crane vs. human chain

  15. G&SI • Elevator “iffy” • Did have electricity and A/C • Only 33 employees

  16. General Office • Coordinate with restoration activities • Only one elevator in service • Shared forklift • Entrances blocked • Dismantling modular furniture • Removed artwork

  17. 7700+ Boxes

  18. Back to “Normal”

  19. Phase II • No storage in temporary offices • No file cabinets • Multiple temporary offices • Delivery issues • Palletized boxes not in order by location

  20. Phase II • Employees would have to review • Coordinate with occupancy schedule • Named coordinators for each site • Small volumes delivered where possible

  21. Options • Take • Destroy • Interim • Records center storage

  22. Servicing Requests • Determined location number • Communicated location number and requested record(s) to DR • DR retrieved record(s) • Rushed through process • Returned via Fed Ex overnight

  23. Lessons Learned - Disaster Recovery Process • Utilize document recovery contractor

  24. Lessons Learned -Disaster Recovery Process • Utilize document recovery contractor • Understand the process

  25. Lessons Learned - Disaster Recovery Process • Utilize document recovery contractor • Understand the process • Utilize multiple people

  26. Lessons Learned - Disaster Recovery Process • Utilize document recovery contractor • Understand the process • Utilize multiple people • Work closely with contractor

  27. Lessons Learned - Disaster Recovery Process • Utilize document recovery contractor • Understand the process • Utilize multiple people • Work closely with contractor • Walk-thru after packing completed

  28. Lessons Learned - Disaster Recovery Process • Utilize document recovery contractor • Understand the process • Utilize multiple people • Work closely with contractor • Walk-thru after packing completed • Use floor plans for all buildings

  29. Lessons Learned - Disaster Recovery Process • Utilize document recovery contractor • Understand the process • Utilize multiple people • Work closely with contractor • Walk-thru after packing completed • Use floor plans for all buildings • Document! Document! Document!

  30. Lessons Learned - Disaster Recovery Process • Business continuity plan needed

  31. Lessons Learned - Disaster Recovery Process • Business continuity plan needed • Definition of vital records has changed

  32. Lessons Learned - Disaster Recovery Process • Business continuity plan needed • Definition of vital records has changed • Need emergency contact numbers

  33. Lessons Learned - Disaster Recovery Process • Business continuity plan needed • Definition of vital records has changed • Need emergency contact numbers • Post-critique

  34. Lessons Learned - Personnel and Facilities • Get to know your Facilities department

  35. Lessons Learned - Personnel and Facilities • Get to know your Facilities department • Employees’ personal items

  36. Lessons Learned - Personnel and Facilities • Get to know your Facilities department • Employees’ personal items • No locked file cabinets or overheads

  37. Lessons Learned - Personnel and Facilities • Get to know your Facilities department • Employees’ personal items • No locked file cabinets or overheads • Take office keys with you

  38. Lessons Learned - Personnel and Facilities • Get to know your Facilities department • Employees’ personal items • No locked file cabinets or overheads • Take office keys with you • No critical or only copy records in disaster susceptible areas

  39. Lessons Learned - Customer Service • Storm procedures not heeded

  40. Lessons Learned - Customer Service • Storm procedures not heeded • Records preparation should be part of storm preparation and communications

  41. Lessons Learned - Customer Service • Storm procedures not heeded • Records preparation should be part of storm preparation and communications • Files should be labeled / identified

  42. Lessons Learned - Customer Service • Storm procedures not heeded • Records preparation should be part of storm preparation and communications • Files should be labeled / identified • Enforce corporate policies

  43. Lessons Learned - Customer Service • Storm procedures not heeded • Records preparation should be part of storm preparation and communications • Files should be labeled / identified • Enforce corporate policies • People are stressed

  44. Lessons Learned - Customer Service • Storm procedures not heeded • Records preparation should be part of storm preparation and communications • Files should be labeled / identified • Enforce corporate policies • People are stressed • Promote disaster preparedness and vital records protection

  45. Silver Linings • Files were cleaned out

  46. Silver Linings • Files were cleaned out • Inactive records sent to storage

  47. Silver Linings • Files were cleaned out • Inactive records sent to storage • Destruction of expired and unnecessary records

  48. Silver Linings • Files were cleaned out • Inactive records sent to storage • Destruction of expired and unnecessary records • Reduction in file volume

  49. Silver Linings • Files were cleaned out • Inactive records sent to storage • Destruction of expired and unnecessary records • Reduction in file volume • New contacts with business units

  50. Silver Linings • Files were cleaned out • Inactive records sent to storage • Destruction of expired and unnecessary records • Reduction in file volume • New contacts with business units • Multiple opportunities to promote RIM