Digital Transformation Roadmap: Transforming Your Business to the Digital Era

1. Digital Transformation Roadmap: Transforming Your Business to the Digital Era The digital era has altered the corporate environment, and organizations must adapt to remain relevant and competitive. Digital technologies continuously evolve, and businesses are digitizing their consumer experiences, business models, and operations. As a result, companies must embrace digital transformation, develop a digital strategy, invest in technology, have a robust online presence, implement agile practices, and prioritize the customer experience to remain competitive. Steps to Guide Reshaping the Business to Meet the Digital Age Continuously measure and optimize Define the issue you intend to resolve Evaluate your existing technological landscape Invest in right digital technologies Determine where you can integrate new technology Develop a digital strategy 1 www.suntechnologies.com

2. How Brands are Enhancing the Digital User Experience  Delivering a consistent experience across touchpoints and channels  Updating internal operations to increase efficiency  Enhancing connection and fostering trust  Taking use of automation and technology Personalization, Omni channel, chatbots and virtual assistants, self-service, user-generated content, AR and VR technology, and mobile optimization are all used by brands to improve their digital customer experience. These tactics are intended to increase customer loyalty and sales. Personalization tailors experience to individual customers. Omni channel creates a seamless customer experience across multiple channels. Chatbots and virtual assistants provide instant support. Self-service empowers customers to solve problems, user-generated content fosters community and trust, AR and VR technologies offer immersive experiences, and mobile optimization optimizes mobile devices. Why is Digital Transformation Vital for Businesses? Digital transformation is essential for businesses to improve efficiency, enhance customer experience, increase agility and flexibility, make data-driven decisions, and gain a competitive advantage. 90% of companies have migrated to the cloud, showing the rapid adoption of digitalization. Digital transformation is driven by improving customer experience, which is the most important factor for a company's performance. Reason to Pursue Digital Initiatives Reason to pursue digital initiatives Reduce Business Costs 51% Reduce general and Administrative expenses 35% Improve Existing revenue 56% Digitalize a product or service 57% Enhance Customer Experience 64% Improve Employee Productivity 66% Measure the Success of Business Transformation Using Digital Maturity Benchmarks Digital maturity benchmarks can be used to measure the success of business transformation in terms of digital transformation. Digital maturity refers to the level of digital technology adoption and integration within an organization, and it can be used to evaluate the effectiveness of digital transformation efforts. Digital maturity benchmarks include digital infrastructure, digital strategy, digital culture, digital talent, digital customer experience, operational efficiency, and digital security. By measuring these benchmarks, organizations can clearly understand their level of digital maturity and identify areas for improvement to ensure the success of their digital transformation efforts. 2 www.suntechnologies.com

3. The Time to Create Your Digital Transformation Plan Is Now Digital transformation is required for organizations to remain competitive in today's digital environment. It can help businesses meet customer expectations, improve operational efficiency, stay competitive, and enable remote work. Companies should create a plan to ensure a successful transition and stay ahead of the curve. Companies must be proactive and initiate their digital transformation plan to respond to the speed, scale, and significance of the change. They must not abandon everything they're doing but rather be proactive and implement well-designed digital strategies. Why Choose Sun Technologies for your Digital Transformation Journey as we     Value customer satisfaction Are a team of experienced professionals providing enhanced digital services Adopt proven methodologies, Streamlined delivery and cost- effective projects Are known for our transparency and collaboration Organizations at the Centralized stage of Digital maturity are “striving,” ready to perform pervasive integration. If your organization is not yet there, we strongly recommend you to take action. We can walk you through the Maturity assessment process we implement for our F500 clients. Sun Technologies is a WBE/MBE certified firm headquartered in Atlanta GA, providing IT Services to Fortune 500 and small/medium-sized businesses (SMBs). We offer Legacy Modernization and Integration transformation services that encompass:          UI/UX development (No Code development) Systems integration - Custom API development and integration PowerBuilder to Spring frameworks Mainframe Apps into microservices Unix and Mainframe batch programs to Spring Batch RPA & Hyperautomation (Workato Enterprise integration tool) Up to 50% savings in licensing costs Up to 48% increased operational efficiency Up to 60% improved reusability of the modernized applications Looking for a Partner to Kick Start your Digital Business Transformation Journey? We help simplify and accelerate your digital initiatives. Schedule a call today! 3 www.suntechnologies.com