the contract holder model darlene coen al marshall l.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
The Contract Holder Model Darlene Coen / Al Marshall PowerPoint Presentation
Download Presentation
The Contract Holder Model Darlene Coen / Al Marshall

Loading in 2 Seconds...

play fullscreen
1 / 27

The Contract Holder Model Darlene Coen / Al Marshall - PowerPoint PPT Presentation


  • 298 Views
  • Uploaded on

The Contract Holder Model Darlene Coen / Al Marshall. SEWP Contract Structure. 5 Groups of contracts 4 Competed Groups (Groups A through D): 38 Companies => referred to as Contract Holders 21 Small businesses; 7 SDVOSB’s; 6 8(a)s Limit of $5.6 Billion per contract

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'The Contract Holder Model Darlene Coen / Al Marshall' - Sophia


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
sewp contract structure
SEWP Contract Structure

5 Groups of contracts

  • 4 Competed Groups (Groups A through D):
    • 38 Companies => referred to as Contract Holders
    • 21 Small businesses; 7 SDVOSB’s; 6 8(a)s
    • Limit of $5.6 Billion per contract
    • Grouping is based on initial contract competition and selection
      • Set-aside vs. Full and Open
      • Minimum mandatory requirements
  • 1 Non-Competed 8(a) set-aside contracts (Group E)
    • 4 Contract Holders
    • Limit of $3.5 to $4 Million per contract
groups a through d
Groups A through D
  • Group A: OEMs and Value Added Resellers (VARs)
    • 9 Contract Holders
    • Award based on Full and Open Competition focused on computer systems
  • Group B: SDVOSB VARs
    • 6 Contract Holders
    • Award based on Service Disabled Veteran Owned Small Business Set-aside focused on Supporting Technology
  • Group C: Small Business VARs
    • 12 Contract Holders
    • Award based on Small Business Set-aside focused on Supporting Technology
  • Group D: VARs
    • 15 Contract Holders
    • Award based on Full and Open Competition focused on Supporting Technology
significance of groups scope
Significance of Groups - Scope
  • Scope of Groups A through D
    • Products and product based services
    • No Group level scope distinction. From the SEWP SOW:

“Regardless of the mandatory items defined, proposed and provided by each class, the scope of all contracts is the same”

  • Scope of Group E
    • Fixed price support services along with product solutions
    • Limited by contract ceiling
significance of groups fair opportunity
Significance of GroupsFair Opportunity
  • Groups A through D – FAR Part 16.505(b)
    • Fair Opportunity MUST BE provided within at least one Group
    • Opportunity may be provided across multiple Groups
  • Group E – non-competed 8(a) set-asides
    • Fair Opportunity requirements do not apply
    • However it is strongly recommended that all Group E Contract Holders be solicited
fair opportunity and notices
Fair Opportunity and Notices
  • All contract holders in at least one Group must be solicited unless:
    • Order is under $3000
    • Follow-on to a previous process in which Fair Opportunity was performed and documented
    • National Emergency
    • Conflict of Interest
  • Posting Notices to all Four Groups
    • Brand Name Requirement - Justification and Approval document must be posted to all 4 Groups
    • New FAR Requirement – Notice must be posted for any order over $25,000
      • SEWP Quote Request tool will provide mechanism to post notices
small businesses and fair opportunity
Small Businesses and Fair Opportunity
  • Groups B and C can be solicited separately or together
    • If inadequate responses, re-open RFQ to other Groups
  • Groups A & D can be included in solicitation:
    • Selection is based on Best Value as determined by the issuing agency
    • Recommendation for small business usage: Utilize business size preferences in selection process
  • Group E
    • Particularly for support service requirements
    • Check the current cap limit
quote request tool
Quote Request Tool

The SEWP Quote Request tool is the only recommended method to apply Fair Opportunity and solicit quotes.

sewp fee
SEWP Fee
  • Fee is based on a non-profit budget
    • Goal is to provide the best service at the lowest possible cost
    • Average fee charged is 0.37% (due to cap)
fee payment and quotes
Fee: Payment and Quotes
  • Fee paid by the Contract Holder after Issuing Agency pays the invoice for the order including the fee
  • Fee may be quoted as separate line item or included in product price
  • Issuing Agency is responsible for listing the fee as quoted
    • If fee quoted separately, order should list the fee separately
    • If fee is not listed on the quote (and the quote is a SEWP quote) do not include the fee as a separate line item
  • During order processing, Government Customer and Contract Holder are notified of the calculated fee associated with the order
  • Contract Holder cannot increase invoice if fee was mis-quoted
applying the fee
Applying the Fee
  • Fee is applied on the original order and any subsequent mods including exercising options
    • For example an order with a base total of $2 Million and 2 options of $1 Million each will have a fee of $18,000 inclusive of all options
  • If an order is canceled, no fee is applied
  • If the amount of an order is decreased, the fee is also decreased
  • If the amount of an order is increased, the fee is increased
we work for you
We Work For You
  • Pre-Award Assistance
    • Scope Questions
    • Assist with Getting RFQ Responses
    • CLIN Management
  • Orders
    • Data Validation
    • Delivery Tracking
  • Post Award Issues
    • Assistance with Issue Resolution
    • Debriefs
    • Protests
    • Program Performance
pricing catalog price
Pricing – Catalog Price

SEWP catalog price is fair and reasonable based on:

  • Contract Discount Structure
    • Based on a set discount off of list price
    • Discount structure tied to initial competition and award
  • Pricing compared against other contract prices
    • Other contracts do not necessarily compare against other contracts
    • If pricing is not comparable, justification is required
      • “I cannot sell at that price” is not a justification
      • “The warranty is for 2 years instead of 1” is a justification
  • Price must be lower than Contract Holder’s GSA price (lower fee)
  • Variable priced CLINs not allowed
pricing quoted price
Pricing – Quoted Price
  • SEWP catalog price is the highest price allowed
    • Discounting at the quote level is highly encouraged
  • On average, quoted price is 27% lower than catalog price
    • Strong internal competition
    • Consolidation of requirements maximizes discounts
    • Prices may be negotiated
  • If the quoted price seems questionable, notify help@sewp.nasa.gov
    • Most common question: I found the same item on the web for half the price
    • Upon further research most common reasons for price discrepancies:
      • Technically comparing apples to oranges (or Apples to PCs)
      • Item is end of life
      • The required solution requires customization
contract holder relationship manager
Contract Holder Relationship Manager

2 Full-time staff serve as CHRMs (Contract Holder Relationship Managers)

  • Liaison between SEWP Program Management Office (PMO), Contract Holders (CH), Industry, and Users
    • Daily if not hourly interactions between CHRMs and Contract Holders
    • Annual one-on-one meetings with each Contract Holder
      • Discuss past issues
      • Promote good communication
    • Quarterly Program Manager Meetings
  • Assist Government Customers with Issue Resolution
    • Provides mediation, research, recommendations, and/or a sympathetic ear
    • Objective is to provide a balanced perspective
chrming activities
CHRMing Activities
  • Industry Events
    • Semi-annual Industry Forums
      • Please encourage any company you work with who wants to know more about SEWP to attend one of these events (send email to help@sewp.nasa.gov)
    • Sales Training
      • Sales forces at all Contract Holders are required to be trained on SEWP Contracts
    • Manufacturer Training
  • Track Program Performance
  • Assist in review and approval of product catalog updates:
    • Technology Refreshments (TR)
    • Statement of Work and scope reviews
  • Oversight of Contract Holder Only Page (CHOP)
    • Web site used to provide Contract Holders with a suite of tools
  • Manage the Contract Holder Reports
contract holder reports
Contract Holder Reports

SEWP provides Contract Holders with an array of periodical reports

Contract Holder is fully informed of all SEWP-related activities, actions, and issues in a timely fashion

  • Agency and Contract Holder Total Usage – Monthly
  • Delivery Order and Quote Request Summary – Weekly
  • Pending Quote Requests – Daily
  • Orders With Upcoming or Overdue Delivery Times – Daily
  • Order Receipt and Order Summary Issue Report - Daily
program performance
Program Performance

SEWP Program Office tracks the performance of each Contract Holder in the following categories:

  • Reports
  • Customer Satisfaction
  • Information Distribution
  • Contract Adherence
  • Delivery
program performance ratings
Program Performance Ratings
  • Ratings are based on 4 levels
    • Blue = Excellent
    • Green = Very Good
    • Yellow = Fair
    • Red = Poor
  • In general, multiple problems in a given area within a 3 month window causes a downgrade
  • After a downgrade, 3 months without any issues results in an upgrade
program performance categories 1 of 2
Program Performance Categories (1 of 2)
  • Reporting Category
    • Timeliness
    • Accuracy
    • Surcharge Payments
  • Customer Satisfaction
    • Response to Customer Complaints
    • Quality of Products and Services
  • Information Distribution
    • Correct Information
      • Website
      • Marketing Materials
      • Quotes
    • Follow Customer Contact Guidelines
program performance categories 1 of 223
Program Performance Categories (1 of 2)
  • Delivery Category
    • Orders Delivered by Expected Delivery Date
    • CH Follows SEWP Procedure for Delivery Delays
      • CHOP Used to Update Order Status
      • Customer Properly Notified
  • Contract Adherence Category
    • Quote in Accordance with SEWP Rules
      • All Quoted Items on contract
      • All Quoted Items included in Verification File
      • Quote Submitted Through SEWP Quote Interface
    • Attend Required Meetings
    • Follow SEWP Delivery Order Policy
    • Reporting Accuracy
program performance what it means
Program PerformanceWhat it Means
  • Program Performance does not constitute the official Past Performance ratings based on FAR Part 42.15. Customer Satisfaction
    • Annual past performance ratings may be obtained upon request
  • Goal is to have everyone rated Excellent
    • Contract Holders were awarded a contract in part based on evaluation of program level capabilities
    • Best use of the Program Performance ratings is to encourage Contract Holders to resolve issues quickly and with minimum delay
    • SEWP Program Office would rather have a satisfied customer than a downgraded Contract Holder
program performance what a low rating means
Program PerformanceWhat a Low Rating Means

If a rating is Good or Poor:

  • Check the category:
    • Reporting and Information Distribution are unlikely to affect an individual order performance as these tend to be Program level issues;
    • Contract Adherence issues may be Customer related – typically related to Quoting or Program level issues
    • Delivery and Customer Satisfaction may indicate an issue with past order fulfillment
  • Contact the SEWP Program Office, especially for Poor Ratings in Delivery and/or Customer Satisfaction
    • Program Office can provide more details on the meaning of the rating
  • Next version of the Quote tool will flag Contract Holders with low program performance ratings
program performance what you can do to help
Program PerformanceWhat You Can Do to Help
  • Send information about any Contract Holder issues to help@sewp.nasa.gov
  • CC help@sewp.nasa.gov on any correspondence with Contract Holder concerning an issue
  • If we do not know about the problem, we cannot assist
  • If we do not know about a problem, we cannot prevent it from happening again